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Enterprise Client Success Manager
Location
United States
Posted
21 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Enterprise Client Success Manager
ClassWallet
Role Description The Enterprise Client Success Manager (ECSM) reports to the Senior Director of Client Success. The successful ECSM will demonstrate integrity and organizational agility through advanced decision making and prioritization skills. With an action-oriented mindset and a sharp focus on delivering results, the ECSM will build trust by independently developing and managing ongoing relationships with assigned clients (often large or enterprise-level organizations, for this opportunity the client will be the Arizona State Departments). The ECSM will have excellent written and oral communication skills with a high degree of comfort working directly with senior and executive level leaders. The ECSM will participate in team sessions but also be individually accountable for managing their assigned accounts. In addition, the ECSM is expected to creatively contribute to the continued expansion and optimization of ClassWallet’s Client Success program with a keen eye toward balancing value delivery between clients and ClassWallet. Responsibilities - Serve as the single point of contact for inbound requests from assigned clients. - Advocate internally to manage contractual obligations & client expectations. - Maximize the value clients get from ClassWallet solutions. - Facilitate achievement of client’s desired outcomes. - Drive product adoption and contract renewal. - Identify expansion and new business opportunities. - Build client retention and satisfaction through relationship management. - Rely on success metrics and data to determine action plans. - Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives. - Set and reset expectations internally and externally as necessary. Qualifications - Must be a resident of Arizona. - 2 years in an Enterprise CSM role, preferably in a state or local government capacity. - Demonstrated experience reaching and exceeding goals. - Outstanding written and oral communication skills. - Strong online and in-person presentation skills. - Superior business, process management, and negotiation skills. - Ability to build relationships with industry associations and influential contacts. - Ability to use CRM and sales automation and tools to streamline efforts. - Willingness to travel (estimated 10-20%). - Existing industry experience preferred. - PMP Certification preferred and highly desired. Benefits - ClassWallet is a positive, family-oriented team environment. - Focus on encouragement, positive reinforcement, and gratitude. - Excellent salary and benefits commensurate with experience. Company Description ClassWallet, a leading financial technology company in the United States, is seeking to hire an Enterprise Client Success Manager to join our team. ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023. While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.
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