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Certified SAP and enterprise cloud service provider
Service Desk Engineer
Location
United States
Posted
25 days ago
Salary
0
Seniority
Mid Level
Job Description
Service Desk Engineer
Protera
Role Description Protera Technologies is seeking a dedicated Service Desk Analyst to join our dynamic team. As part of our 24 x 7 x 365 service center operation, you will play a crucial role in ensuring smooth and effective communication between internal teams and external customers. - Manage the full lifecycle of incidents and service requests received from customers. - Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams. - Follow all Service Desk policies and procedures while working in a shift-based environment. Qualifications - Excellent verbal and written communication skills in English. - Strong attention to detail. - Ability to multitask, prioritize and work independently. - Effective problem-solving and troubleshooting capabilities. - Willingness to work a shift schedule. - Desire to grow and commit to the role. - Ability to lift up to 40 pounds. - Knowledge of end device troubleshooting (laptops, printers, etc.). - Technical skills with server equipment installation (rack/unrack and cable). - Participation in backup operations and asset management lifecycle. - Ability to pass a background check. Requirements - Familiarity with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook). - Analytical skills. - Basic knowledge of Linux. - Understanding of database administration. - Keen understanding of ITSM tools and ITIL best practices. - Experience in Networking, System Administration, Databases, or Application Support. - Foreign language skills (Spanish, French, German) are advantageous. Benefits - Competitive salary package. - Comprehensive health and dental insurance. - Professional development opportunities. - Collaborative and supportive work environment. - Unlimited PTO.
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