Role Description - Working Technologies: - Microsoft O365 versions and messaging technologies. - Microsoft Exchange 2010 / 2013 / 2016 - Experience working with Exchange Server 2010, 2013, and 2016, troubleshooting Hybrid Connectivity issues, and providing Exchange Server support, SharePoint, and Unified Messaging Integration. - Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS. - Hybrid Experience: - Migrations of users/shared Mailboxes and resource mailboxes. - Migration issues and their troubleshooting. - Knowledge of Cutover, Staged and Hybrid Migrations. - Experience in building Hybrid environment with Office 365 and integration with on-premise environment and applications. - Experience in using Microsoft Native migration tools for data migration from on-premise to Office 365 environment. - Knowledge of SMTP relay using Office 365 and email transport. - AZURE AD Connect/DirSync along with AZURE AD: - Troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync. - Well versed with new Azure AD and its new services. - Knowledge about the Staging AAD Connect Server. - Managing Application hosted in Azure AD, creating App registration in AZURE AD for the client’s requirement. - Conditional Access policy creations and updating according to the requirement. - Risky Sign-ins Process in Azure AD. - MFA working and knowledge of implementing in Azure AD for all the users. - Experience with Azure Rights Management Services (Azure RMS) including creating, updating, and troubleshooting RMS policies. - ADFS and WAP: - Understanding and troubleshooting authentication services including Active Directory Federation Services (AD FS), WAP, and Azure AD. - Experience in creating and configuring Office 365 tenants. - Understanding of Single Sign On service using Microsoft ADFS; knowledge of PING Federation is an added advantage. - Understanding of the claim-based rules in ADFS, Extranet Lockout Policy, and familiarity with ADFS versions 2.0 to 4.0. - Exchange Online/Mail flow with EOP and ATP: - Knowledge of various Licensing structures available for Office 365 and services offered by Office 365 E5, ATP, and EMS licenses. - Exchange Online (email, calendar, tasks), O365 Administration using Office365 Admin Console and Office365 Command Shell. - Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, and User Mailbox, eDiscovery, Auditing, Litigation hold, Anti-spam, Anti-malware, Security and compliance. - Mail routing/management, Installation and configuration of SMTP connectors. - Ability to read and understand header analysis. - Strong knowledge of third-party filtering process, EOP, and ATP (Safe Attachments and Safe Links). - Knowledge in troubleshooting O365 regular and common issues such as Exchange Online users using MS Office Outlook 2016 and OWA. - Mailbox management including Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification. - Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, One Drive for Business, Exchange Online & Active Directory. - Experience with Skype for Business, Mobile Device Management, SharePoint Online, Office Pro plus, Video, Planner, Stream, Delve, etc. - Experience deploying and/or configuring Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices. - Experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365. - Automation: - Automating and developing PowerShell scripts for processes within the environment. - Extensive experience and skill in the use of PowerShell to report on and manage O365 services. - Vendor Management: - Manage to handle team, coordinate with client, and take on challenges. - Escalations handling. - Vendor Management: Coordinating with Microsoft support in case of roadblocks for support cases or related vendors. - Coordination with Onsite and Project management team for timely project deliverables. - Case study and SOP documents creation. - Training and Knowledge Transfer for junior resources. - Good understanding of IT Infrastructure technologies and Infrastructure management. - Operations Qualifications - Active Directory - Graph API - MS Windows 2012, 2016, 2019 - Power BI reporting tool - Teams - SharePoint Requirements - Business and Technical communication, documentation proficiency. - Strong written communication (able to write high-quality end user communications, product documentation aimed at business and end users). - Ability to conceptualize solutions and communicate them effectively to internal teams and leadership. - Ability to be concise, articulate, and assertive in all forms of communication. - Excellent analytical, decision making, and management skills. - Ability to lead and work collaboratively with a group of senior technical/management teams. - Ability to deal with partners and peers located in Onshore/Offshore. - Creative and skillful in making PowerPoint decks look professional and sleek. - Knowledge and experience working in an ITIL driven environment and SNOW Ticketing tool. - Working experience or readiness to work in a 24/7 environment and available as needed. Benefits - Equal employment opportunity (EEO) and affirmative action employer. - Commitment to creating an inclusive workplace.

Role Description As a CRM Architect, you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry. - Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. - Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow. - Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results. Make sense of complex or contradictory information to effectively solve problems. - Cross-Functional Collaboration: Work closely with IT, operations, business stakeholders, product, and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry. - Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization, and implementation of ServiceNow Industry Solutions. - Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. - Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as Salesforce, Microsoft, or Pegasystems. - Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM), or IT Service Management (ITSM), is a plus. - Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. - Excellent communication skills with the ability to engage and influence stakeholders at all levels. - Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. - Ability to deliver solutions that provide best-in-class user experience with a focus on ease of use, logical process flows, accessibility, and productivity. - Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. - Competitive certifications, such as Salesforce certifications (e.g., Service Cloud Consultant) or ServiceNow certifications (e.g., CSA, CIS-CSM), are highly preferred. Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Description This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The Marketing and Communications Analyst evaluates and shares information on behalf of the organization, may monitor press releases, and posts content on digital platforms. They verify the accuracy of data to prevent miscommunication and ensure the safety and confidentiality of information. They are responsible for the distribution of information and monitoring communications analytics within the email communications platform. This position uses skills in communications, problem resolution, and analysis to manage digital communications, often working with distribution, content management, and intranet platforms. They may develop corporate communication strategies, manage internal communications, and maintain brand reputation. This position serves as a subject matter expert in the design, layout, and development of company collateral, advertisements for industry trade publications, and AF signage. The objective of this position is to perform duties necessary for the authoring/editing, design, coordination, and development of internal/external communications and documentation across a variety of channels. This position will initiate, develop, and execute internal and external communications/notifications/documentation for new and/or updated products, processes, and services, as they relate to daily business at all levels. This position will provide communications support to other departments to include assisting with the development and execution of communications plans, drafting/editing collateral, and designing graphics. This position assists with the production of executive-level communications and represents the department on project teams and in meetings for corporate goals and initiatives. This role coordinates administrative marketing and communications-related plans and objectives related to AF’s products and services. This position will ensure that assignments are completed in a timely manner and are carried out in accordance with AF’s corporate identity (mission/vision/values/brand) and goals. This role will assist with identifying improvement opportunities and developing recommendations to improve processes for marketing and communications-related issues. This role serves as a back-up in maintaining documentation on the member-facing website and employee intranet. Qualifications - Bachelor’s degree in English, creative or technical writing, journalism, or communications - Three to five years of experience writing, proofreading, editing, and communications preferred - Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) - Proficient in Associated Press style and grammar - Proficient in Adobe Creative Suite (Photoshop, InDesign, and Illustrator) and Acrobat Pro - Experience with Adobe Premiere Pro preferred - Excellent time management and organizational skills - Excellent copywriting, proofreading, editing, and graphic design skills - Exceptional attention to detail and quality conscious - Strong interpersonal skills and ability to work with employees across all departments from front-line to executive levels - Strong grasp of the English language and grammar - Ability to quickly and efficiently shift priorities - Ability to work with minimal supervision, tackle problems, take immediate action, and proactively follow up - Ability to grasp technical concepts as it relates to software/hardware enhancements or system disruptions - Ability to accept constructive criticism - Ability to accept responsibility and work productively in highly accountable environment - Experience with E-Communications platforms - Experience with WebEx, Zoom, or related video conferencing software - Experience with SharePoint and Confluence a plus - Knowledge of insurance industry a plus - Ability to read, analyze, and interpret the most complex documents - Ability to respond effectively to the most sensitive inquiries or complaints - Ability to write speeches and articles in original or innovative techniques or style - Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or Boards of Directors - Time management, mental arithmetic, abstract thinking, creativity, and attention to detail - Ability to utilize good judgment, to adapt to frequent changes in workload, and to adjust competing priorities quickly Requirements - Develop and oversee distribution of external and internal marketing collateral and communications, including e-newsletters, business continuity communications, talking points, training guides, presentations, and fact sheets - Create graphics for communications, the intranet, the website, and social media - Coordinate with SMEs to gather information regarding corporate goal initiatives and other projects to inform communications - Edit, review, and format external and internal company collateral and ensure material adheres to the organization’s brand guidelines - Coordinate with presenters to gather and design content for external and internal meetings - Monitor communications analytics within the email communications platform to inform strategy - Assist with the development of corporate communication strategies - Assist with importing email lists into email communications platform - Segment email lists in email marketing platform based on audience and communication strategies - Assist with the preparation and updating of Board documents - Assist with inventory management of collateral and documentation - Assist with creating/editing videos for communication and the web - Ensure communications follow brand guidelines and speak with one voice - Represent the Communications and Marketing department on project teams and in meetings for corporate goals and initiatives - Attend employee development training - Develop, update, and communicate corporate style guidelines - Maintain record of communication assignments in department platform - Promote the company mission, vision, values - Serves as a backup to the Senior Marketing and Communications Analyst and other members on the team - Manage communication requests and socialize turnaround timeframes to set expectations - Assist internal stakeholders with the communication submission process and guidelines - Other marketing and communications-related duties as assigned Benefits - This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Digital Communications And Media Relations Manager Farm Aid Remote Farm Aid is a national nonprofit whose mission is to cultivate a vibrant and just family farm-centered system of agriculture in the United States. Through our annual music festival, grant funding, public education, activism, direct service, and strategic partnerships, we amplify the voice of family farmers, connect farmers to resources and to eaters, and invest in efforts that bring lasting, positive change to the farm and food system. We work to empower farmers and eaters alike to participate in a democratic, just, and sustainable agriculture. Farm Aid is at an energizing moment: a milestone 40th anniversary in the rearview, a growing team, and excitement about what comes next. Our communications work is central to all of our work. We reach a vast and varied audience, from people who showed up for the music and stayed for the mission, to farmers seeking help, to advocates and policymakers shaping the future of food. WHAT YOU'LL DO Reporting to the Online Marketing Senior Director, the Digital Communications and Media Relations Manager is Farm Aid's voice online and in the press. This role combines consistent execution across social media, email, and the web with front-line media coordination and on-the-ground storytelling at our annual festival. It calls for someone who is genuinely at home on social media, can hold a high volume of varied responsibilities, and brings creativity and initiative to a close-knit, mission-driven team. Create and manage compelling digital content that drives engagement and community building. - Own Farm Aid's presence across all social channels (e.g., Facebook, Instagram, Threads, X, Bluesky, LinkedIn and TikTok). - Create, schedule, and post content aligned with organizational priorities and an editorial calendar. - Build and maintain relationships with partners and supporters across platforms; engage actively with our community by responding to comments, messages, and mentions. - Track engagement metrics and use data to identify trends and measure effectiveness of messaging. - Manage paid social advertising on Meta and other platforms, including setting up, monitoring, and optimizing campaigns. - Build and send biweekly newsletters and other email communications using Campaign Monitor, curating content from team members and the field. - Publish content to farmaid.org using WordPress, including press releases, stories, festival updates, and visual refreshes, following SEO and accessibility best practices. - Partner with development team to better leverage digital communications in fundraising. - Coordinate responses to general inquiries through the organization's public-facing email inboxes - Maintain Farm Aid's photo and video archive. Coordinate press, earned media, and public storytelling to broaden Farm Aid's reach. - Serve as the first point of contact for incoming media inquiries: triage requests, coordinate scheduling, and manage logistics in collaboration with Farm Aid staff and our external PR agency. - Monitor news related to agriculture, food, and farmers for opportunities to inform our audience and pursue earned media. - Develop story pitches that highlight Farm Aid's work, individual farmers, and the issues at the center of our mission. - Track Farm Aid's media exposure and identify opportunities for op-eds, letters to the editor, and proactive outreach. - Serve as an on-the-ground storyteller during festival week, creating real-time social content that captures the energy of the event and the farmers and food at its heart. - Support Farm Aid's annual festival communications from announcement through post-event, including festival-period emails, photo and video archiving, and mobile app content. WHO YOU ARE - You are a genuine supporter of Farm Aid's mission. You care about family farmers, healthy food, and strong rural communities. A background in or demonstrated affinity for the food, farm, or environmental movement is essential. - You are a social media maven. You bring with deep fluency for how platforms work and what makes content land. You have experience managing multiple social media accounts, personal or professional, with a focus on engagement and community building. - You are media savvy with a baseline understanding of public relations. You can triage and respond to media inquiries independently, recognize a strong story angle, and coordinate effectively with press and an external PR agency. - You are a strong, versatile writer. You adapt your tone across audiences and formats, from a casual social caption to a press pitch to a donor-facing email, while keeping the organization's voice consistent and intact. - You are organized and self-directed. You manage multiple priorities and workstreams simultaneously without losing the thread, and bring sound judgment about when to act independently and when to loop in your manager. - You are a collaborative team member. You work effectively across departments, draw on what colleagues are producing, and carry it across channels without losing momentum or quality. - You are an expert using digital tools. You have experience with CMS (WordPress or equivalent), email platforms (Campaign Monitor or equivalent), and Meta Business Suite. Familiarity with social scheduling tools, Canva, Adobe Creative Cloud, or video editing is a plus. You pick up new platforms with ease. COMPENSATION, LOCATION, AND TRAVEL The salary range for this position is $70,000 to $74,000. Benefits include 100% health insurance premium coverage (for up to full family coverage, ranging in value of up to $30K+ annually depending on family size); 20 days (4 weeks) of paid vacation; 10 days paid sick and excused time; 2 civic engagement days; 11 holidays & general office closure from December 24 through January 1; option to participate in company IRA, FSA and Employee Assistance plans; longevity bonus program rewarding each year of service and a paid, twelve-week sabbatical after seven years of service; as well as an exciting work environment with smart, passionate people seeking to make change in our food and farm system. Farm Aid operates in a hybrid environment with one physical office in Cambridge, MA. This position may work full-time from our office, hybrid, or fully remote. Candidates based in or near the Boston area are particularly encouraged to apply. This position requires travel to Farm Aid's annual festival and may involve occasional additional in-person time for events and team gatherings. Festival-related work can be physically demanding, with long hours and setup and breakdown of supplies. TO APPLY Please apply with 1) a thoughtful cover letter explaining why this opportunity interests you and 2) your resume, 3) a relevant digital work sample, such as an email newsletter or social media post. We review applications on a rolling basis and strive to respond to applicants within two weeks. Farm Aid is an Equal Opportunity Employer. We believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone. Farm Aid does not discriminate against any team member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by federal, state, or local law. Farm Aid has retained DH Search to support the hiring of a Digital Communications and Media Relations Manager. DH Search is a national search firm that works exclusively with nonprofits and mission-driven organizations to recruit and hire extraordinary people.