• Implementación y soporte en la configuración y optimización de Business Central. • Análisis de procesos para identificar flujos de trabajo que puedan ser automatizados o mejorados.

Role Description The UNICEF Mongolia Country Office is initiating the development of its next Country Programme Document (CPD) in response to the evolving development context in Mongolia. This includes: - Evidence synthesis - Strategic prioritization - Development of the Theory of Change - Preparation of Explanatory Notes - Formulation of the CPD and Integrated Results and Resources Framework (IRRF) In parallel, a Country Programme Management Plan (CPMP) will be developed to operationalize programme priorities, translating strategic direction into: - Implementation modalities - Partnerships - Organizational structures - Resource and risk management frameworks Qualifications - Master’s in Development Studies, Public Policy / Public Administration, Economics, Social Sciences, International Relations or a related field Requirements - Minimum 10–12 years of progressively responsible professional experience in international development - Proven experience in designing and drafting Country Programme Documents (CPD) or similar UN/strategic programme documents - Strong knowledge of UNICEF programming guidance and quality assurance processes - UN Sustainable Development Cooperation Framework (UNSDCF) - Results-Based Management (RBM), Theory of Change, and results frameworks - Excellent analytical and strategic thinking skills - Strong report writing and drafting skills - Proven facilitation and stakeholder engagement skills - Fluency in English is required Benefits - Diverse opportunities for professional and personal development - Attractive compensation and benefits package Company Description UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged. - UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. - UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF.

Role Description The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency. - Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. - Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. - Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. - Perform in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. - Conduct participant intake and assess needs through consultative interaction. - Determine eligibility and appropriate scope of services based on program guidelines. - Provide accurate, current, and program-approved information to participants. - Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources. - Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements. - Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions. - Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. - Provide appropriate referrals to clinical or emergency services when the participant’s needs exceed the scope of Non-Medical Counseling. - Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable. - Identify and provide alternative resource options for Guard and Reserve participants who may not have access to TRICARE or other healthcare coverage. - No Supervisory Responsibilities. - Other duties as assigned. Qualifications - Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling. - Possess strong customer service and communication skills appropriate for a contact center environment. - Knowledge and understanding of military life, including the unique needs of service members and their families. - Ability to assess participant needs and determine appropriate service pathways. - Familiarity with contact center operations, including call handling, documentation, and performance expectations. - Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire. Requirements - While performing the duties of this Job, the employee is regularly required to sit and talk or hear. - The employee may use repeated motions that include the arms, wrists, hands and/or fingers. - The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision. Benefits - Teleworking Permitted: Yes - Teleworking Details: 100% Remote - Estimated Salary/Wage: Up to USD $36.00/Hr.

Role Description The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: - Administering relocation policy/program for assignees - Fully understanding and counseling the International Life Cycle Milestones - Counseling on all authorized benefits and services - Coordinating the shipment of household goods - Destination services and expense management MAJOR DUTIES AND RESPONSIBILITIES: - Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement - Demonstrate knowledge of Cartus products and services in all interactions - Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies - Manage CAD report to ensure Service Status Maintenance compliance and move milestones - Maintain and enhance relationships with internal Cartus departments and external suppliers - Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements - Identify areas of improvement relating to services, processes and policies - Recognize, identify and promote opportunities to generate increased revenue - Participate in special projects as needed Qualifications - Bachelor's degree or equivalent work experience required - Previous experience with international relocation, living or working abroad preferred - 2-3 years customer service experience required - Demonstrates ability to be proactive and excel in a fast paced environment - Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.) - Exemplary written and verbal communication skills Requirements - Customer advocacy and superior customer service skills - Clear and concise written and verbal communication skills - Strategic thinker - strong judgment and decision making skills - Interpersonal / Influencing skills - Detail oriented; ability to multitask - Strong relationship management skills - Organizational and planning skills - Proficient in being proactive - Excellent problem analysis and problem solving ability - Ability to understand and adapt to customer, client and business needs - Interest in growth opportunities - Independent thinker, who also works well in a team - Cultural awareness - Innovative and resourceful - Ability to be flexible - Manage stress and pressure Company Description Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with: - Domestic and international mobility - Recruitment and talent management - Outsourcing - Policy consulting and DEI mobility solutions - International assignment compensation and gross-up services - Remote and hybrid workforce solutions - Language and intercultural solutions Cartus is a subsidiary of Anywhere Real Estate Inc.