Role Description We are looking for a detail-oriented and proactive Wholesale Coordinator to manage and support our wholesale operations. This role plays a critical part in ensuring smooth order processing, maintaining strong relationships with wholesale clients, and coordinating between internal teams such as sales, logistics, and finance. The ideal candidate will have experience in wholesale or distribution environments and a strong focus on customer service. - Coordinate end-to-end wholesale order processing, including order entry, validation, tracking, and fulfillment. - Act as the primary point of contact for wholesale clients, handling inquiries, order updates, and issue resolution. - Collaborate with the sales team to ensure accurate pricing, discounts, and product availability. - Work closely with inventory and warehouse teams to ensure timely dispatch and stock accuracy. - Monitor order status and proactively communicate delays or issues to clients and internal stakeholders. - Maintain accurate records of orders, invoices, and customer interactions in internal systems. - Support invoicing, payment tracking, and reconciliation in coordination with the finance team. - Assist in onboarding new wholesale clients by setting up accounts and sharing necessary documentation. - Generate reports on order volume, client activity, and operational performance. - Identify process improvement opportunities to enhance efficiency and customer satisfaction. Qualifications - Bachelor’s degree in Business Administration, Supply Chain, or a related field. - 3–5 years of experience in wholesale coordination, order management, or a similar role. - Strong organizational and multitasking abilities with high attention to detail. - Proficiency in MS Office tools, especially Excel; familiarity with ERP or order management systems is preferred. - Excellent communication skills, both written and verbal. - Ability to manage multiple stakeholders and work under tight deadlines. - Problem-solving mindset with a proactive approach to handling issues. Requirements - Strong customer service orientation with the ability to build and maintain long-term client relationships. - Experience handling customer complaints and resolving issues efficiently and professionally. - Ability to understand customer needs and provide appropriate solutions or recommendations. - Empathy and patience when dealing with clients in high-pressure situations. - Familiarity with CRM tools or customer support platforms. Key Competencies - Attention to detail and accuracy - Time management and prioritization - Team collaboration and coordination - Adaptability in a fast-paced environment - Customer-centric mindset Benefits - Opportunity to work in a dynamic and growing organization - Collaborative and supportive work environment - Learning and development opportunities - Competitive compensation and benefits

• Support of activities to grow the IMI business within and, whenever needed, out of his/her own range of responsibility • Driving of portfolio selling of IMI products • Focusing on dormant plant activation and replacement of competitor products in the sub-region • Ensuring that all IMI processes and procedures are followed and complied with • Responsibility for achieving set budget targets and Sales KPI’s as annually defined • Driving intimacy with customers in our market and identifies important customer problems that can be solved with IMI products • Active support of Sales in his/her Sub-Region by visiting customers and agents at minimum 3-4 days a week • Managing of sub-regional agent-strategy in order to drive additional Sales

Role Description Are you looking for a new challenge in a fast-growing, exciting, and dynamic environment? Do you want your work to make a real social impact? Then join marta! As a Sales Specialist, you will be responsible for acquiring and managing your own client base. Not only will you have the opportunity to make a real difference, but you will also benefit from attractive commissions. To expand our team, we are looking for a Sales Specialist either Croatian or Polish speaking in Gdansk (Poland) or working remotely from Poland starting immediately. Your Role in our team - No cold calling! You advise caregivers who have expressed interest and build your own pipeline. - You discuss possible care assignments with caregivers and support them with transitions and emergencies. - You independently manage your caregiver base and act as their main point of contact throughout their assignment. - You maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist. - You provide best practices for conflict resolution to caregivers. - You collaborate closely with our international teams. - To continuously improve internal processes and customer experience, you provide constructive feedback based on your experiences. Qualifications - You have initial experience in account management, customer support, sales, or live in care. - You enjoy making phone calls, and with your friendly demeanor, you easily convince caregivers to join marta. - You are known for your personable, open, and communicative personality. - You have a winner’s mentality: You are ready to learn quickly, push things forward, and go the extra mile for yourself and your team. - You speak either Croatian or Polish fluently (C2) and either good English or German (>B2). - Experience with systems like Salesforce, Pipedrive, or HubSpot is an additional advantage. Benefits - You work on an important and interesting mission: the digital transformation of a significant industry in Europe - the need to effectively manage the demographic changes. - We offer you a beautiful office in the heart of Berlin with state-of-the-art facilities and everything you need to work efficiently. - Want a change of scenery? In addition to our Gdansk office, we also have locations in Bonn, Lithuania, Romania, and Poland. - Alongside our legendary company parties, we host regular team events. - If you are based near Gdansk, you can work 2 days per week. If you work outside of the Gdansk Area, you can work fully remotely. - You receive 21 - 26 days of vacation per year, and we provide everything you need in the office to keep you comfortable and energized. - Become part of an international team of 70+ employees, with regular feedback sessions and exciting growth and learning opportunities.

• advise caregivers who have expressed interest and build your own pipeline • discuss possible care assignments with caregivers and support them with transitions and emergencies • independently manage your caregiver base and act as their main point of contact throughout their assignment • maintain regular contact with caregivers and conduct satisfaction surveys regarding the families they assist • provide best practices for conflict resolution to caregivers • collaborate closely with international teams and provide constructive feedback for internal improvements