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Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

Polish-Speaking Customer Experts for an Insurance Company

Location

Greece

Posted

23 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Polish-Speaking Customer Experts for an Insurance Company

Mercier Consultancy Group

Role Description Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. In this role, you will provide exceptional service to Polish-speaking clients, helping them navigate insurance products, claims, and policy inquiries with professionalism and care. Key Responsibilities - Provide professional customer support to Polish-speaking clients via phone, email, and chat regarding insurance products, claims, and policy details. - Assist customers in understanding coverage, processing claims, and resolving issues promptly and accurately. - Maintain detailed and up-to-date records of customer interactions within the CRM system. - Collaborate with internal teams to ensure efficient handling of customer requests and complex cases. - Stay informed about insurance products, company policies, and regulatory requirements. - Provide feedback to improve customer service procedures and client satisfaction. Qualifications - Fluency in Polish (spoken and written) is mandatory; proficiency in English is advantageous. - Previous experience in customer service, preferably in the insurance or financial services sector. - Strong communication and interpersonal skills with a customer-oriented mindset. - Ability to manage multiple tasks in a fast-paced environment with attention to detail. - Familiarity with CRM systems and digital support tools. - Willingness to relocate and work in Greece. - Strong problem-solving skills and ability to handle sensitive information confidentially. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

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