• Internal knowledge transfer regarding new products and features of our laboratory software Opus::L • Planning and conducting internal training sessions for colleagues in Service and Support • Creating internal functional and configuration documentation • Supporting the execution of pilot projects • Assisting product managers in designing new products and features, with a particular focus on serviceability • Supporting product managers in the validation and acceptance of new products and features

• Evaluate and identify optimal points of interconnection across target markets, incorporating capacity availability, cost, timeline, and risk. • Submit interconnection requests and serve as the primary point of contact with utilities throughout the interconnection process and construction of the facility. • Manage all project queue positions and track interconnection processes, study timing, schedule impact, and interconnect requests. • Negotiate interconnection study results and interconnection agreements with utilities toward favorable project outcomes. • Coordinate efforts to meet all interconnection agreements including interconnection applications, interconnection studies, interconnection agreements, and post-IA project execution milestones. • Manage engineering phase responsibilities to complete the interconnection designs and updates. • Coordinate with cross-functional partners (site acquisition managers, developers, construction, utilities, and engineers) to assist with the interconnection process. • Serve as the company representative at stakeholder meetings, track tariff changes, and interconnection reform. • Perform acquisition due diligence to identify project-level interconnection execution risks.

• Developing and executing a compliance strategy; including the Honeywell HSE Management System, and regulatory requirements at all Smart Energy Service projects. • Driving a heavy focus on injury reduction through cultural and behavioral initiatives. • Partner with the Smart Energy Service leadership to achieve goals and objectives. • Ability to reduce the risk profile of projects in the Smart Energy Service by identifying gaps through self-assessments, audits, gembas, and agency or 3rd party inspections. • Strong ability to use Accelerator/Lean Practices and Principles to develop, deploy and continuously improve HSE results and improve efficiencies. • Support Smart Energy Service projects with adequate reviews/visits/inspections to drive continuous improvement in HSE. • Ensure consistent and effective auditing of regulatory requirements and Honeywell Level 1 & Level 2 Standards.

• Provide leadership, coaching, and guidance to Specialists and Correspondence Specialists across multiple teams to ensure performance, development, and alignment with organizational priorities. • Develop, implement, and maintain operational processes and best practices to standardize the quality of service delivery to learners, faculty, clinical sites, and vendors. • Monitor, analyze, and report on key performance indicators for all quality relations teams, identifying trends, gaps, and opportunities for improvement. • Oversee cross-functional initiatives, including onboarding, training, and support programs for new hires and existing collaborators. • Partner with senior leadership to design and execute strategic plans that optimize team capacity, efficiency, and learner satisfaction. • Serve as the primary escalation point for complex operational issues within Specialist and Correspondence Specialist teams. • Ensure alignment of team activities with organizational compliance, experiential learning standards, and quality metrics. • Drive continuous improvement initiatives by gathering insights from operational data, learner feedback, and stakeholder input. • Collaborate with other departments (Credentialing, Vendor Relations, Placements) to ensure seamless service delivery and support for learners and faculty.