• Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism. • Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions. • Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation. • Act as a trusted advisor by continuously learning about HopSkipDrive's evolving products and services to best support clients. • Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements. • Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes. • Partner with Customer Support Specialists to resolve real-time ride and account issues while delivering weekly optimization reports. • Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices. • Drive the strategic planning and execution of business reviews to align ongoing service strategies with client objectives.

Title: Photo Team Manager - Cleveland, OH Location: Cleveland United States Job Description: Remote Status: Hybrid Position Starts: June 15, 2026 This is a hybrid position. There is a combination of Remote + Onsite work at Various School Locations. You must reside in Cleveland, OH or the surrounding cities for this Seasonal Photo Team Manager position. Become Part of Our Growing Team! Are you a natural leader who thrives in a fast-paced, dynamic environment? Do you have a passion for photography and creating unforgettable moments for students? If so, we want YOU to join our growing team as a Seasonal Photo Team Manager and take charge of our school photography operations! WHY JOIN US? - Competitive Pay: $26-28/hour! - Full time status - eligible for healthcare benefits! - Seasonal Flexibility: Work from June through November (with a chance to extend into December depending on event schedules). - Average of 30+/hour work week with overtime opportunity/pay during peak weeks! - Paid training – no photography experience required! - Daily Pay Option: Get paid DAILY via #DailyPay #dailypaynation - Voluntary Benefits: Enjoy discounts and access to home and car insurance, pet insurance, travel perks, and more! YOUR ROLE: As a Photo Team Manager, you’ll oversee and inspire your team of talented photographers to capture those magical moments for students K-12 and their families. This role involves a mix of leadership, training, logistics, and hands-on event management. You'll be the guiding force that ensures every school photo day runs smoothly and efficiently! Training: - 3-day paid “Train the Trainer” session located at JostensPIX Headquarters in MN plus paid virtual training sessions. - Identify a local location for pre-season Photographer training. - Partner with Training Specialist to train your team. - Provide on-the-job guidance for new hires throughout the season. SCHOOL PHOTOGRAPHY OPERATIONS: - Manage photo day logistics, ensuring the right number of photographers are scheduled for each event. - Research and determine centralized storage location for photography equipment. - Oversee equipment storage, organization, and coordination of equipment pickups with your team. - Coordinate weekly pickups with Event Leads for photography hard drives, etc. - Collect and prepare all photography gear for shipment to MN at the end of the season. EMPLOYEE MANAGEMENT: - Partner with HR to conduct interviews and hire Photographer. - Directly manage Photographers within the Hub. - Manage school assignments and Photographer scheduling for service area. - Ensure all details of each photo day event are clear to assigned photographers and school contacts through ongoing communication. - Establish expectations with photographers to ensure adherence of JostensPIX standards and attendance. - Attend/lead weekly, virtual team meetings. - Partner with Travel Coordinator for hotel reservation needs. - Oversee and approve Photographer expenses; manage overtime and travel needs. PHOTOGRAPHY EXECUTION: - Understand and execute JostensPIX photography in adherence with Jostens protocol. - Work some events as a Photographer or Event Lead when needed, providing hands-on support during peak days. - Attend 2-3 Photo Day events per week as additional support. - Ensure smooth operations, from setting up equipment to troubleshooting tech issues. (i.e. Photographer attendance, tech issues, etc.). - Ability to travel to schools within assigned Hub as needed. WHAT YOU BRING TO THE ROLE: - Leadership Experience: Proven success in managing teams and driving performance under pressure. - Education & Experience: A four-year degree or equivalent combination of education, customer service, and general business experience. - Communication Skills: Exceptional ability to connect with and lead a team, clients, and partners at all levels. - Organization & Attention to Detail: Ability to juggle multiple tasks without missing a beat. - Tech-Savvy: Comfortable using computers and learning new programs quickly. - Physical Stamina: Ability to lift and carry up to 50 lbs and maintain energy throughout busy photo days. - Flexibility: Willingness to work early mornings, evenings, and travel as needed within your assigned area. - Valid Driver's License: Access to a reliable, insured vehicle (public transportation isn’t an option). Vehicle must be large enough to transport equipment as needed (i.e. sedan +) - Comfort with School Environments: Ability to interact with students of all ages and abilities, creating a positive and engaging atmosphere. - Professional Appearance: Maintain grooming and demeanor that reflects Jostens’ corporate image. - Reliable Communication: Consistent access to a dependable cell phone and internet service to stay connected with the team and clients. Local Requirement: - May be required to complete additional background/health screenings as determined by state specific policies. This position will accept applications on an ongoing basis until filled. LOVE WHERE YOU WORK: - We care about your success. Work with a fun, supportive team focused on achieving the same goals. - We believe in rewarding you for your hard work. Competitive compensation with DailyPay option. Travel in the comfort of your own car getting paid for both time and mileage expenses! - We care about your health. We offer competitive healthcare benefits (health, dental, and vision coverage). - We invest in your future. We offer a 401K match, vested immediately! Discover more about a day in the life of Photographer here: https://youtu.be/02j-IB2MT58  ABOUT US: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here. AMERICANS WITH DISABILITIES ACT (ADA): Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.  California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy Pay Range: $26 - $28 per hour

• Develop and implement change management strategies • Work closely with leadership, project teams, and business units • Develop comprehensive change management deliverables • Identify and engage key stakeholders • Develop and execute communications plans • Proactively identify and address potential resistance • Analyze impact of changes • Support design and delivery of training programs • Monitor progress and track key metrics

Lead and develop a team of Admissions Representatives, ensuring effective student engagement and support throughout the enrollment process while managing CRM data integrity and driving continuous improvement in conversion outcomes.