Title: Project Manager, Customer Care Digital Transformation Location: NY-Latham Job Description: Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer: - A culture of integrity, collaboration, and respect. - Comprehensive benefits for you and your family. - Opportunities for growth, mentorship, and skill development. Ready to join a team that makes a difference? A little about the position: Job Summary Lead customer care and digital transformation programs within the Pool Manufacturing Industry, improving the end-to-end customer journey from inquiry to resolution, pre and post-sale. Own discovery and journey mapping, define scope and measurable outcomes (CSAT/NPS, SLA/ASA, AHT, FCR, backlog aging, cost-to-serve), and deliver platform and process improvements across front-end workflow, case management, knowledge, self-service, configurators, and ERP/CRM integrations. Drive governance, release readiness, coordinate cut over planning, testing, training/adoption, and peak-season continuity. Some of What You Will Do: - Partner with Customer Care Leadership to define, document, and manage project scope, objectives, roadmap, and business outcomes (CSAT/NPS, SLA/ASA, AHT, FCR, cost-to-serve). - Lead discovery and customer journey mapping (pre-sale, post-sale, warranty, parts) to identify pain points, root causes, and opportunities for automation and self-service. - Build and maintain integrated plans for CRM/case management, knowledge management, IVR/chat, self-service, configurators, and reporting—covering requirements, integrations, testing, cutover, and hyper care. - Develop and maintain integrated project plans (requirements, integrations, testing, cutover, and hyper care) aligned to program milestones and peak-season readiness dates. - Coordinate cross functional execution across customer care operations with Customer Care teams (Success team, Order Management, Customer Service, Warranty, Sales support) and drive parallel workstreams to accelerate outcomes. - Define resourcing needs and coordinate training/adoption plans for agents and partners (SOPs, knowledge articles, playbooks) to ensure readiness at launch. - Identify and manage risks, issues, dependencies, and decisions including security/privacy, service continuity, and warranty/customer experience impacts. - Deliver projects on time and within scope, managing change control and ensuring quality gates are met before release. - Coordinate testing, cutover, and go-live activities; manage communications and change management to minimize disruption during peak season and major releases. - Provide clear stakeholder communication and governance updates; set expectations on schedule, scope, risks, and performance against customer care KPIs. - Maintain project documentation and reporting (plans, RAID logs, decisions, release notes, adoption metrics) and track effort/cost throughout the project lifecycle. - Partner with business owners to define requirements, acceptance criteria, and operating model (roles, routing rules, escalations); ensure alignment with warranty policies, parts availability, and dealer/distributor processes. - Plan and execute training, change management, communications, and adoption for agents and partners; update SOPs, knowledge articles, and playbooks; manage post-launch issue triage and continuous improvements. - Own change control and release readiness; ensure quality gates, security/privacy needs, and service continuity during peak season and major releases. - Coordinate cross-functional execution across customer care operations, IT/digital, data/analytics, product, warranty, parts, supply chain, and dealer/distributor support; manage vendors/implementation partners as needed. - Run project governance: executive and operational status reporting, risk management, decision logs, and delivery KPI dashboards (throughput, backlog aging, SLA attainment, defects). - Manage project financials, vendor contracts/SOWs, and resource capacity; coordinate sprint/release planning where Agile is used. - Drive outcomes and continuous improvement: reduce contacts per unit, improve self-service containment, increase first-contact resolution, and shorten quote-to-order / case-to-resolution cycle times. What You Bring to the Table: (Qualifications) - 7+ years of project management experience delivering customer care, contact center, and/or digital workflow transformation (CRM/case management, portals, knowledge, chat, workflow automation). - Strong leadership and communication skills; ability to influence stakeholders across Customer Care, IT/Digital, sales/dealer support, warranty/parts, and supply chain) and ability to translate business needs into clear requirements. - Hands-on experience implementing or enhancing platforms such as CRM/case management, contact center tools, knowledge management, customer portals, chat, workflow automation, and analytics/reporting. - Clear understanding of customer care operations and metrics (SLA, AHT, ASA, FCR, backlog aging, quality monitoring) and root-cause/problem-solving methods. - Demonstrated ability to manage multiple workstreams, meet deadlines, and deliver measurable business outcomes using data and customer care KPIs. - Understanding of Agile Project Management and other Project Management Methodologies Waterfall etc. - Proficiency with Microsoft Office (Excel/PowerPoint), Teams/SharePoint, Microsoft Project, and process mapping/documentation tools (e.g., Visio or similar) - Large-scale implementation experience (CRM/contact center/customer portal/ERP integration); project management certification (PMP or equivalent) preferred. - Ability to work cross-functionally and with business partners; comfortable translating business needs into clear requirements and acceptance criteria. - Proficiency with PM tools and collaboration suites (Microsoft Project, Excel/PowerPoint, Teams/SharePoint) and comfort working with integrated enterprise systems (ERP/CRM/service, SSO, data pipelines). - Bachelor’s degree in business, information systems, engineering, or related field (or equivalent experience). Preferred Qualifications: - PMP (or equivalent) preferred; Agile/Scrum experience (CSM/PMI-ACP/SAFe) a plus. - Experience with customer care technology stacks (e.g., Salesforce Service Cloud, Dynamics 365, Zendesk, NICE/Genesys, Five9, ServiceNow, Power Platform) or similar. - Experience designing integrations between CRM/service platforms and ERP/order management, pricing/configurators, inventory/parts, warranty, and dealer portals. - Change management experience (training, communications, adoption measurement) and familiarity with customer data privacy/security expectations. Job Requirements - Ability to work alternative shifts as needed to support cutovers, go-lives, and peak-season readiness. - Ability to work extended hours during critical milestones (major releases, cutovers, issue triage/hyper care). - Ability to work at home/remotely as deemed necessary; occasional on-site presence may be required for key workshops or readiness activities. Working Conditions/Additional Requirements - Hybrid/remote eligible depending on business needs; occasional on-site time with customer care operations and project team - May require extended hours around peak readiness, major releases, cutovers, and go-lives to maintain service continuity. - Some travel may be required Why should you come work with Us? Comprehensive Benefits for you and your family include: - Medical, dental, and vision insurance - HSA and FSA plans available - 401(K) with 50% company match up to 6% - Paid Time Off – Flexible Paid Time Off (PTO) - Holidays - 11 Paid, eligible on day one - Life/ADD Insurance and Short/Long Term Disability insurance with buy up options Professional Development: Training programs, Tuition Reimbursement, and growth opportunities. Supportive Environment: A culture rooted in collaboration, integrity, and respect. Some Important Information for you: Position Title: Project Manager, Customer Care Digital Transformation Location: Latham, NY Employment Type: Hybrid Status: Full-time Salary Range: $85,000-$135,000 Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Bonus: MIB Tier 3, 10% of base pay Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.

Support accreditation and assessment projects by developing curriculum guidance, managing assessment reporting processes, and coordinating faculty events, while conducting research and analysis on accreditation matters to enhance academic excellence...

Senior Project Manager Location: TX-Waller Job Description: Senior Project Manager Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career. Are you passionate about driving complex engineered-to-order projects from concept to completion, ensuring every delivery meets the highest standards of quality and performance? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Senior Project Manager, you will be managing the full lifecycle of engineered-to-order pump package projects, collaborating across every level of the organization to deliver turn-key solutions that exceed customer expectations while staying aligned with cost, schedule, and quality targets. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. What you will be doing: As a key part of the Project Management team, you'll create impact by driving the successful delivery of complex, custom-engineered pump systems that solve critical water and industrial challenges for customers worldwide. Your main responsibilities include: - Develop, manage, and maintain the project lifecycle from order execution through production to completion, ensuring on time and on-budget delivery - Conduct contract reviews to verify scope of supply including performance guarantees, documentation, calculations, and testing requirements - Lead kick-off and project review meetings, coordinating commercial and technical aspects of pump package systems with internal teams and customers - Determine and implement the exact needs of the customer about specifications, inquiries, coordination of project requirements and project changes to assure customer expectations are met or exceeded. - Prepare and review EPC-type submittal documentation, component data sheets, fabricated drawings, Gantt charts, and monthly progress reports - Determine and implement customer requirements regarding specifications, project changes, and coordination needs to meet or exceed expectations - Drive continuous improvement by performing post-mortem analyses, identifying inefficiencies, and mentoring project managers and assistants What makes you a great fit: Above all, you are a results-oriented project management professional with strong relationship-building, negotiation, and communication skills, combined with excellent organizational abilities and a knack for keeping complex technical projects on track. We would also imagine that you have: - A bachelor’s degree in engineering is preferred - A minimum of 8+ years of equivalent experience in contract/project management within package system production - Strong relationship building skills, negotiation, and communication skills - Proven ability to manage multiple projects simultaneously while delivering on time, on-budget results - Strong time management, organizational and multi-tasking skills demonstrating on time and on budget deliverables - The ability to operate daily out of the Waller, TX facility in a hybrid function. It is a plus if you also have: - Previous experience with rotating equipment (pumps) including drivers, controls and interface within manufacturing or construction environments - Knowledge of manufacturing processes and ability to read P&ID’s, General Arrangements, and Fabrication Drawings Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support. The salary range for this position is $91,800 to $138,275. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits Why you will love working here: Here at Peerless it’s our mission to enable you develop and fulfil your aspirations, both career and personal. You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business. We care! Day to day, you can look forward to: - A working environment built around your needs, with flexible hours, home working opportunities and parental support. - Annual bonuses, health insurance and a strong focus on well-being activities. - Three days' additional paid leave for volunteering in your community. - Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities. If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless. Peerless is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact hrservices@grundfos.com. We are committed to providing a fair and accessible hiring process.

Title: Project Manager (REMOTE) Location: VA-Chantilly Project Manager (REMOTE) Req #1793 Virtual Job Description Koniag Professional Services LLC, a Koniag Government Services company, is seeking a Project Manager to support KPS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The Project Manager will $ as a full-time resource for comprehensive cross-site evaluation projects, ensuring the successful execution of data collection, analysis, and reporting across multiple evaluation components. This role requires strong leadership, exceptional organizational skills, and experience managing complex public health evaluation projects. The position requires a full-time commitment throughout the period of performance to ensure continuity and consistent oversight. Key Responsibilities: Senior-level position responsible for overseeing and leading large and complex evaluation projects within an organization. Duties include managing project portfolios, defining project strategies, leading project teams, ensuring project quality, and managing project risks: - Develop and maintain comprehensive project work plans, timelines, and evaluation plans - Coordinate all project activities across the base period and option periods - Manage project scope, budget, deliverables, and milestones on an ongoing basis - Facilitate bi-weekly coordination calls with government staff and evaluation coordinators - Establish and maintain relationships with funded health departments and partner organizations throughout the contract period - Coordinate with recipients, subrecipients, and additional partners on a continuous basis - Serve as primary point of contact between contractor team and government stakeholders - Facilitate kickoff meetings and annual recipient presentations - Present findings to government leadership and at annual recipient meetings - Monitor project performance daily and implement corrective actions as needed - Provide continuous availability for urgent project needs and government communications - Oversee development, pilot testing, and cognitive testing of data collection instruments in English and Spanish - Manage primary data collection activities, including surveys, key informant interviews, and focus groups - Ensure compliance with IRB protocols and informed consent procedures - Coordinate recruitment strategies with project recipients and subrecipients - Oversee human-based transcription and data cleaning processes - Monitor data collection timelines and quality throughout the data collection period - Ensure all deliverables meet government accessibility standards (Section 508 compliance) - Review deliverables for accuracy, grammar, and professional presentation before submission - Implement quality control measures for data collection and analysis - Monitor contractor and subcontractor compliance with all contract requirements - Conduct regular quality checks on all project outputs - Actively apply quality assurance measures to contract management - Supervise project staff and coordinate with subcontractors daily - Assign roles and responsibilities across the project team - Ensure all team members complete the required government records management training - Monitor team compliance with Non-Disclosure Agreements (NDAs) - Conduct regular team meetings and performance reviews - Prepare monthly progress reports, detailed invoices, and annual reports - Coordinate development of evaluation briefs and fact sheets - Oversee creation of summary reports and PowerPoint presentations - Ensure timely submission of all deliverables per contract schedule - Maintain comprehensive project documentation and records Education: - Master of Science degree and 8 years of experience or a Bachelor of Science degree and 10 years of experience in public health, social sciences, evaluation, or project management. - Doctoral degree preferred. Position Requirements: - 5 years managing large-scale evaluation projects ($1M+ budgets) - Demonstrated experience with federal contracts - Experience managing cross-site evaluations or multi-jurisdictional projects - Proven track record managing projects of similar scope and complexity - Experience managing full-time, multi-year contracts with consistent deliverables - Expert knowledge of project management methodologies and tools - Experience with qualitative and quantitative data collection methods - Familiarity with public health program evaluation frameworks - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) - Experience with project management software (MS Project, Smartsheet, etc.) - Knowledge of 508 compliance requirements - Familiarity with federal cooperative agreement structures - Experience with OMB/PRA clearance processes for data collection - Exceptional organizational and time management skills - Strong written and verbal communication abilities - Proven ability to manage multiple priorities and deadlines simultaneously - Experience working with diverse stakeholders - Problem-solving and critical thinking skills - Attention to detail and commitment to quality - Ability to work independently and as part of a team - Demonstrated ability to maintain focus and productivity on long-term projects Preferred Qualifications: - PMP (Project Management Professional) certification - Experience with CPARS (Contractor Performance Assessment Reporting System) - Spanish language proficiency - Experience with sensitive populations and human subjects' research - Knowledge of Federal Records Management requirements (44 U.S.C.) - Understanding of public health program strategies and interventions Additional Requirements: - Full-time remote work with occasional travel to government facilities and travel to annual recipient meetings as required - Required to travel domestically to one CDC onsite meeting per year Security Requirement: - Must successfully complete a background check for a Public Trust to start - Must be able to obtain and maintain government facility access as needed - Must sign a Non-Disclosure Agreement Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Job Details Job Family Proposal Positions Pay Type Salary