Latham Pool Products

Title: Accounts Payable Clerk Location:Remote, United States Job Description: Description Position at Latham Pool Products, Inc Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer: - A culture of integrity, collaboration, and respect. - Comprehensive benefits for you and your family. - Opportunities for growth, mentorship, and skill development. Ready to join a team that makes a difference? A little about the position: Job Summary The Accounts Payable Clerk provides clerical and administrative services to ensure efficient, timely and accurate payment to vendors as well as performs accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions within the US and Canada including adherence to US and Canadian GAAP and corporate policies. Some of What You Will Do: - Daily review and processing of vendor invoices; including obtaining all necessary approvals and comparing purchase orders to invoices for any discrepancies - Processing of credit memos, check requests and expense reports - Establish and maintain relationships with vendors; corresponding, researching and reconciling discrepancies - Work with team members to resolve invoicing issues or discrepancies - Ensure invoices are paid on time and accurately while adhering to departmental and company procedures - Maintain accurate and complete financial records - Review vendor statements for reconciliation - Manage and enter invoices using accounting software - Perform other tasks and projects as requested to support the Accounts Payable department - Preparation of month-end, including adhering to deadlines for close and accruals What You Bring to the Table: (Qualifications) - Education: Associate’s degree in finance or accounting - Experience: 0-5 years - Ability to work both independently and as a team member - Strong PC skills including MS Office Suite of products - Self-directed - Attention to detail - Ability to meet deadlines - Strong organizational and communication skills - Ability to multi-task and prioritize work in a fast-paced environment Why should you come work with Us? Comprehensive Benefits for you and your family include: - Medical, dental, and vision insurance - HSA and FSA plans available - 401(K) with 50% company match up to 6% - Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one - Holidays - 11 Paid, eligible on day one - Life/ADD Insurance and Short/Long Term Disability insurance with buy up options Professional Development: Training programs, Tuition Reimbursement, and growth opportunities. Supportive Environment: A culture rooted in collaboration, integrity, and respect. Some Important Information for you: Position Title: Accounts Payable Clerk Location: Latham, NY Employment Type: Remote Status: Full-time Salary Range: $18-$27 dollars per hour Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements. The submission of your resume will expedite the review of your information.

Title: EHS Project Engineering Manager Location: WV-Jane Lew Job Description: Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer: - A culture of integrity, collaboration, and respect. - Comprehensive benefits for you and your family. - Opportunities for growth, mentorship, and skill development. Ready to join a team that makes a difference? A little about the position: Job Summary Responsible for managing EHS projects across all Latham Pool Products business units. This position requires project development from identification through assisting manufacturing sites with execution including contractor oversight to implement necessary schedules and projects. A strong background in facilities management, continuous improvement, and project management is required. Some of What You Will Do: The specific responsibilities of the position are as follows: - Develop and implement EHS Capital Improvement Plan with on time execution and within budget. - Ensure Management of Change, Building Code Compliance, and Contractor Safety are followed on all projects. - Primary contact for property insurance relationship management and mitigation of audit findings. - Ensure projects fall within parameters of site permits. - Work with EHS to develop topic-specific EHA Capital programs and to ensure that projects and site components meet, exceed and continually maintain viability of EHS policies, procedures and permits. - Drive progress against timelines, manage priorities, and follow up on deliverables. - Maintain up to date project dashboard and lead project status update meetings with cross-functional stakeholders and leadership. - Calculate and report project financial results with accurate, data‑supported analysis. - Serve as project lead and provide hands‑on support to fill resource gaps as needed. - Manage project and overall program expenses, prepare capital expenditure requests, and track spending. - Engage with suppliers, issue purchase orders as needed, and track supplier deliverables. - Identify, track, and manage project risks and mitigation plans; communicate exposure and escalation needs to leadership. - Continuously improve project management processes based on lessons learned. - Perform other duties as assigned. - Travel up to 20% overnight as required. What You Bring to the Table: (Qualifications) - BS in Engineering or equivalent. - Excellent communication skills. - Minimum 5 years’ experience and knowledge of manufacturing, chemical operations, facilities and construction. - Experience with projects worth $10K - $1M, and up to $5M annually. - Strong time management and program planning skills required. - Travel between facilities, as needed. - Strong interpersonal skills with a proven ability to collaborate effectively with finance, supply chain, manufacturing, suppliers, and engineers. - Energetic, results‑driven, and highly focused on execution. - Highly organized, detail‑oriented, and rigorous with follow‑up. - Proven ability to manage and prioritize multiple projects in a fast‑paced environment. - Solid understanding of cross‑functional project management principles, methodologies, and best practices. - Demonstrated accountability, collaboration, and consistent follow‑through. - Strong ability to build and sustain effective cross‑functional partnerships. - Hands‑on approach with a willingness to engage in manufacturing environments. - Proactive in identifying risks, addressing issues, and navigating challenges. - Proficient in project management and engineering software/tools. Why should you come work with Us? Comprehensive Benefits for you and your family include: - Medical, dental, and vision insurance - HSA and FSA plans available - 401(K) with 50% company match up to 6% - Paid Time Off – Flexible Paid Time Off (PTO) - Holidays - 11 Paid, eligible on day one - Life/ADD Insurance and Short/Long Term Disability insurance with buy up options Professional Development: Training programs, Tuition Reimbursement, and growth opportunities. Supportive Environment: A culture rooted in collaboration, integrity, and respect. Some Important Information for you: Position Title: EHS Project Engineering Manager Work area: Employment Type: Remote Status: Full-time Salary Range: $100,000.00 to $135,00 plus MIB-10% bonus plan Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Other: No relocation packages or visa sponsorship offered. Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.

Manage EHS projects by developing and implementing improvement plans, ensuring compliance with safety regulations, and overseeing contractor safety. Collaborate with cross-functional teams to track project progress and manage risks effectively.

Title: Customer Service Representative II Location: Remote, United States Job Description: Customer Service Description Position at Latham Pool Products, Inc Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer: - A culture of integrity, collaboration, and respect. - Comprehensive benefits for you and your family. - Opportunities for growth, mentorship, and skill development. Ready to join a team that makes a difference? A little about the position: See description below. MUST WORK IN THE STATE OF OH Job Summary: Customer Service Representative II is responsible for handling customer orders and quotes. In addition, this position will identify and assign customers inquiries based on standard operating procedures. The position may have email and telephone contact with distributors, dealers, customers, and the internal Sales team to support customer needs effectively, efficiently and in compliance with company procedures. What You Will Do: - Identify and assign customer inquiries based on standard operating procedures within Customer Relationship Management (CRM) system. - Using multiple tools and systems, research, calculate and enter customer requested quotes and orders following LPP procedures and guidelines. - Independently handle Customer Critical Care preferences requiring additional complexity and interpretation. - Using Pool Kit Configurator tool, create kit quotes and orders. Create stock quotes and orders. - Perform post order entry quality audits. - Handle customer requests through comprehensive understanding of all Latham products, brands, and pricing programs by telephone, email, Latham website, customer portal or Request Center. - Complete assigned customs and/or stock orders related to assigned products such as Liner, Covers and Kits. - Process customer payments, returns, merchandise claims and remake requests through Request Center. - Meet goals and metrics assigned by department and organization (meeting/exceeding customer service order entry timeliness, quality, etc.). - Exhibits technical accuracy and conformance to company policies and practices. - Recommends corrective actions to mitigate customer concerns with department leadership. - Performs other duties as assigned. What You Bring to the Table: (Qualifications) - High school diploma or equivalent required - Associate or bachelor’s degree preferred - 2-year customer service or related experience or 90 days experience as a LPP Customer Service Representative I - Previous experience in pool, manufacturing, distribution, or design industry preferred - Excellent telephone and interpersonal skills - Strong organizational skills, ability to multi-task and meet deadlines - Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs - Basic math, understanding of measurements and reading comprehension skills - Ability to work with diverse customers and colleagues Some Requirements of the Job: - Ability to work alternative shifts or workweeks - Ability to work overtime as required - Ability to work at home/remotely as deemed necessary Why should you come work with Us? Comprehensive Benefits for you and your family include: - Medical, dental, and vision insurance - HSA or FSA plans are available - 401(K) with 50% company match up to 6% - Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one - Holidays - 11 Paid, eligible on day one - Life/ADD Insurance and Short/Long Term Disability insurance with buy up options Professional Development: Training programs, Tuition Reimbursement, and growth opportunities. Supportive Environment: A culture rooted in collaboration, integrity, and respect. Some Important Information for you: Position Title: Customer Service Representative II Employment Type: Remote Status: Full-time Salary Range: $17.50 to $22 an hour depending on experience Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Bonus: End of Year Bonus Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.

Title: Project Manager, Customer Care Digital Transformation Location: NY-Latham Job Description: Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive. That is why we offer: - A culture of integrity, collaboration, and respect. - Comprehensive benefits for you and your family. - Opportunities for growth, mentorship, and skill development. Ready to join a team that makes a difference? A little about the position: Job Summary Lead customer care and digital transformation programs within the Pool Manufacturing Industry, improving the end-to-end customer journey from inquiry to resolution, pre and post-sale. Own discovery and journey mapping, define scope and measurable outcomes (CSAT/NPS, SLA/ASA, AHT, FCR, backlog aging, cost-to-serve), and deliver platform and process improvements across front-end workflow, case management, knowledge, self-service, configurators, and ERP/CRM integrations. Drive governance, release readiness, coordinate cut over planning, testing, training/adoption, and peak-season continuity. Some of What You Will Do: - Partner with Customer Care Leadership to define, document, and manage project scope, objectives, roadmap, and business outcomes (CSAT/NPS, SLA/ASA, AHT, FCR, cost-to-serve). - Lead discovery and customer journey mapping (pre-sale, post-sale, warranty, parts) to identify pain points, root causes, and opportunities for automation and self-service. - Build and maintain integrated plans for CRM/case management, knowledge management, IVR/chat, self-service, configurators, and reporting—covering requirements, integrations, testing, cutover, and hyper care. - Develop and maintain integrated project plans (requirements, integrations, testing, cutover, and hyper care) aligned to program milestones and peak-season readiness dates. - Coordinate cross functional execution across customer care operations with Customer Care teams (Success team, Order Management, Customer Service, Warranty, Sales support) and drive parallel workstreams to accelerate outcomes. - Define resourcing needs and coordinate training/adoption plans for agents and partners (SOPs, knowledge articles, playbooks) to ensure readiness at launch. - Identify and manage risks, issues, dependencies, and decisions including security/privacy, service continuity, and warranty/customer experience impacts. - Deliver projects on time and within scope, managing change control and ensuring quality gates are met before release. - Coordinate testing, cutover, and go-live activities; manage communications and change management to minimize disruption during peak season and major releases. - Provide clear stakeholder communication and governance updates; set expectations on schedule, scope, risks, and performance against customer care KPIs. - Maintain project documentation and reporting (plans, RAID logs, decisions, release notes, adoption metrics) and track effort/cost throughout the project lifecycle. - Partner with business owners to define requirements, acceptance criteria, and operating model (roles, routing rules, escalations); ensure alignment with warranty policies, parts availability, and dealer/distributor processes. - Plan and execute training, change management, communications, and adoption for agents and partners; update SOPs, knowledge articles, and playbooks; manage post-launch issue triage and continuous improvements. - Own change control and release readiness; ensure quality gates, security/privacy needs, and service continuity during peak season and major releases. - Coordinate cross-functional execution across customer care operations, IT/digital, data/analytics, product, warranty, parts, supply chain, and dealer/distributor support; manage vendors/implementation partners as needed. - Run project governance: executive and operational status reporting, risk management, decision logs, and delivery KPI dashboards (throughput, backlog aging, SLA attainment, defects). - Manage project financials, vendor contracts/SOWs, and resource capacity; coordinate sprint/release planning where Agile is used. - Drive outcomes and continuous improvement: reduce contacts per unit, improve self-service containment, increase first-contact resolution, and shorten quote-to-order / case-to-resolution cycle times. What You Bring to the Table: (Qualifications) - 7+ years of project management experience delivering customer care, contact center, and/or digital workflow transformation (CRM/case management, portals, knowledge, chat, workflow automation). - Strong leadership and communication skills; ability to influence stakeholders across Customer Care, IT/Digital, sales/dealer support, warranty/parts, and supply chain) and ability to translate business needs into clear requirements. - Hands-on experience implementing or enhancing platforms such as CRM/case management, contact center tools, knowledge management, customer portals, chat, workflow automation, and analytics/reporting. - Clear understanding of customer care operations and metrics (SLA, AHT, ASA, FCR, backlog aging, quality monitoring) and root-cause/problem-solving methods. - Demonstrated ability to manage multiple workstreams, meet deadlines, and deliver measurable business outcomes using data and customer care KPIs. - Understanding of Agile Project Management and other Project Management Methodologies Waterfall etc. - Proficiency with Microsoft Office (Excel/PowerPoint), Teams/SharePoint, Microsoft Project, and process mapping/documentation tools (e.g., Visio or similar) - Large-scale implementation experience (CRM/contact center/customer portal/ERP integration); project management certification (PMP or equivalent) preferred. - Ability to work cross-functionally and with business partners; comfortable translating business needs into clear requirements and acceptance criteria. - Proficiency with PM tools and collaboration suites (Microsoft Project, Excel/PowerPoint, Teams/SharePoint) and comfort working with integrated enterprise systems (ERP/CRM/service, SSO, data pipelines). - Bachelor’s degree in business, information systems, engineering, or related field (or equivalent experience). Preferred Qualifications: - PMP (or equivalent) preferred; Agile/Scrum experience (CSM/PMI-ACP/SAFe) a plus. - Experience with customer care technology stacks (e.g., Salesforce Service Cloud, Dynamics 365, Zendesk, NICE/Genesys, Five9, ServiceNow, Power Platform) or similar. - Experience designing integrations between CRM/service platforms and ERP/order management, pricing/configurators, inventory/parts, warranty, and dealer portals. - Change management experience (training, communications, adoption measurement) and familiarity with customer data privacy/security expectations. Job Requirements - Ability to work alternative shifts as needed to support cutovers, go-lives, and peak-season readiness. - Ability to work extended hours during critical milestones (major releases, cutovers, issue triage/hyper care). - Ability to work at home/remotely as deemed necessary; occasional on-site presence may be required for key workshops or readiness activities. Working Conditions/Additional Requirements - Hybrid/remote eligible depending on business needs; occasional on-site time with customer care operations and project team - May require extended hours around peak readiness, major releases, cutovers, and go-lives to maintain service continuity. - Some travel may be required Why should you come work with Us? Comprehensive Benefits for you and your family include: - Medical, dental, and vision insurance - HSA and FSA plans available - 401(K) with 50% company match up to 6% - Paid Time Off – Flexible Paid Time Off (PTO) - Holidays - 11 Paid, eligible on day one - Life/ADD Insurance and Short/Long Term Disability insurance with buy up options Professional Development: Training programs, Tuition Reimbursement, and growth opportunities. Supportive Environment: A culture rooted in collaboration, integrity, and respect. Some Important Information for you: Position Title: Project Manager, Customer Care Digital Transformation Location: Latham, NY Employment Type: Hybrid Status: Full-time Salary Range: $85,000-$135,000 Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Bonus: MIB Tier 3, 10% of base pay Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham Pool Products is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.