Role Description This role is fully remote anywhere in the UK. The Talent Systems Support team delivers responsive, knowledgeable, and high-quality support for customers across the globe. With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms. Enterprise Support Specialists provide high-quality, thorough, and efficient support to our demand-side clients. This role involves: - Resolving product issues - Guiding clients through features and workflows - Acting as a liaison between clients and internal teams - Collecting client feedback - Facilitating training - Ensuring we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagement Qualifications - Experience supporting VIP clients in a fast-paced support environment - Strong written and verbal communication skills - Tech-savvy and comfortable learning new software quickly - Patient, empathetic, and able to stay calm under pressure - Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA) - Ability to work independently, manage competing priorities, and multitask effectively - Experience worked in a casting office or agency preferred

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Job Summary: As a Team Lead, Customer Service at Zoro, you’ll help with onboarding, sharing best practices, and assisting supervisors with day-to-day team coordination, working to resolve complex inquiries and issues through a variety of service channels. You will be integral in managing project requests, providing mentorship to new team members, and continuously improving processes to enhance the customer experience. Duties and Responsibilities: - Point of contact for next level customer escalations/complaints/trends by making empowered decisions to resolve customer concerns in a courteous and helpful manner, showcasing excellent customer service skills, work ethic, and integrity. - Act as a resource to support direct customer calls and/or emails when needed due to high volumes impacting service levels. - Identify, evaluate, and promptly communicate customer trends and opportunities to leadership and collaborate with internal/external resources when the need arises to meet customer needs. - Identify problems and offer alternative solutions with available resources. - Assist Customer Service Leadership Team with creating and delivering team updates and process changes effectively through proper communication channels. - Maintain department performance standards and goals by applying a strong understanding of policies and procedures to support compliance. - Coach peers by delivering actionable feedback, and assist with ad hoc administrative duties to ensure smooth day-to-day operations. Qualifications: - High school diploma or equivalent. - Proven experience in a customer service role, preferably in a fast-paced environment. - Minimum, 4 years of customer service or related experience. - Excellent verbal and written communication skills, with the ability to listen & convey information clearly and effectively. - Patience, empathy, strong time management and a genuine desire to help customers. - Proficient in using customer service hardware and software, CRM systems, and other relevant tools. Preferred Qualifications: - Experience leading a team and/or peer leadership experience - College degree preferred. Total Rewards Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program - 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing - At least 18 paid time off days annually for full-time employees and 6 company holidays per year - 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required - Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools - Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations - Employee discounts and admission to various civic and cultural institutions around Chicago For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here. The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications. Compensation This position is hourly. Below is the anticipated base pay compensation range for this position. Hourly Range $19.42—$32.35 USD Total Rewards Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program - 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing - At least 18 paid time off days annually for full-time employees and 6 company holidays per year - 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required - Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools - Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations - Employee discounts and admission to various civic and cultural institutions around Chicago - Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here. The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications. Wisconsin $19.42—$32.35 USD Total Rewards Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program - 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing - At least 18 paid time off days annually for full-time employees and 6 company holidays per year - 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required - Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools - Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations - Employee discounts and admission to various civic and cultural institutions around Chicago For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here. The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications. Hourly Range $19.42—$32.35 USD Our Culture Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond. At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions. Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is. We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee. At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description JOB DESCRIPTION: The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support. Our contact center is open 8:00 am-6:00 pm CST M-F. Our starting pay is $17.79 per hour. RESPONSIBLIITIES: Luxury Consumer Experience: Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products. Product and Technical Support: Handle inbound consumer calls to troubleshoot and resolve product or technical issues. Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction. Ability to read and interpret techincal drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions. Leverage Technology for Support: Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products. Resolve Sensitive Issues: Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl. Maintain Professionalism: Ensure composure and professionalism in all interactions, even in highpressure or complex situations. Meet Performance Standards: Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures. Accurate Record-Keeping: Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols. Adaptability and Flexibility: Perform additional duties or special assignments as needed to support team goals and operational requirements. Qualifications High desire to interact with and provide luxury service to our customers. High School diploma or equivalent required. 2 years experience in a contact center or other fast-paced customer service environment required. Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy Excellent professional communication skills required, both verbal and written Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork Associate’s or Bachelor's degree is preferred Prior ERP (SAP, Oracle, etc.) experience preferred Ability to communicate in English and French is a plus Additional Information Fortune Brands believes in fair and equitable pay. Base salary for this position is $37,000 annually ($17.70 p/h) USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description JOB DESCRIPTION: The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product questions, troubleshooting needs and warranty support. Our contact center is open 6:00 am-4:00 pm PST M-F. Our starting pay is $17.79 per hour. RESPONSIBLIITIES: Luxury Consumer Experience: Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products. Product and Technical Support: Handle inbound consumer calls to troubleshoot and resolve product or technical issues. Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction. Ability to read and interpret techincal drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions. Leverage Technology for Support: Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products. Resolve Sensitive Issues: Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl. Maintain Professionalism: Ensure composure and professionalism in all interactions, even in highpressure or complex situations. Meet Performance Standards: Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures. Accurate Record-Keeping: Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols. Adaptability and Flexibility: Perform additional duties or special assignments as needed to support team goals and operational requirements. Qualifications High desire to interact with and provide luxury service to our customers. High School diploma or equivalent required. 2 years experience in a contact center or other fast-paced customer service environment required. Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy Excellent professional communication skills required, both verbal and written Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork Associate’s or Bachelor's degree is preferred Prior ERP (SAP, Oracle, etc.) experience preferred Ability to communicate in English and French is a plus Additional Information Fortune Brands believes in fair and equitable pay. Base salary for this position is $37,000 annually ($17.70 p/h) USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.