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Cisco

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Communications Manager

CommunicationsCommunicationsFull TimeRemoteLeadTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

25 days ago

Salary

$135K - $239.2K / year

Seniority

Lead

No structured requirement data.

Job Description

Communications Manager

Cisco

Role Description Join a high-impact team dedicated to driving operational excellence within Executive Communications and Customer Experience (CX). We collaborate across the organization to align messaging, foster innovation, and ensure our leadership communicates with clarity, discipline, and strategic impact. We are the engine behind the team’s operating rhythm, ensuring our communications are measurable, scalable, and consistently delivered. As a Communications Manager, you will be responsible for the operational excellence, delivery rigor, and scalability of the Executive Communications function. You will collaborate with CX managers, leaders, and cross-functional partners to craft communication plans that improve team efficiency and drive customer success. This role is pivotal in driving continuous improvement across our processes, systems, and tools, ensuring the team operates with maximum impact. - Document processes and create communications playbooks to ensure message consistency and continuity. - Ensure clear tracking and measurement processes for all executive communications programs and activities. - Analyze and measure executive communications efforts across multiple channels to provide actionable impact analysis. - Build and maintain comprehensive project plans, timelines, milestones, and delivery trackers. - Drive weekly, monthly, and quarterly operating rhythms, including status updates, planning cycles, and retrospectives. - Oversee communications-related platforms and tools (e.g., project management, content workflows, and AI tools) to ensure effective use. - Execute content creation and manage ad hoc requests to support leadership objectives. Qualifications - 8+ years of experience in a communications role. - Bachelor’s degree in Communications, Marketing, Business, or a related field (or equivalent work experience). - Experience in integrated communications, preferably within a technology organization or agency. - Proven experience managing communications and analytics tools such as Google Analytics, Sprinklr, and SharePoint. - Demonstrated high degree of AI fluency and the ability to use technology to reimagine processes and drive positive outcomes. Requirements - Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously. - Proactive, anticipatory mindset with strong judgment and the ability to exercise discretion. - Strategic and analytical thinker capable of translating data, trends, and technical information into practical recommendations and compelling stories. - Strong verbal and written communication skills with the ability to synthesize information from a variety of sources. - Track record of consistently driving effectiveness by setting clear objectives, modeling accountability, and proactively addressing obstacles. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. - 16 days of paid vacation time per full calendar year for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer.

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