• Own the Quality evolution roadmap, including the transition from manual, sample-based evaluation to AI-powered scoring, automated coverage, and always-on quality insights • Leverage AI, speech analytics, and interaction data to surface actionable coaching and process improvement opportunities • Design and maintain quality scorecards, evaluation criteria, and calibration standards – leading sessions calibration sessions to ensure consistency across evaluators and time • Perform deep-dive analysis on quality trends, complaints, and outliers, generating executive-level reports with actionable insights • Design feedback loops connecting quality insight to action – whether that’s coaching, training updates, documentation changes, workflow updates, or technology needs • Conduct structured root cause analysis on critical failures, escalations, and member complaint trends • Build business cases for improvement initiatives with clear ROI projections and measurable impact • Pilot and test new processes, workflows, and member interaction scripts before scaling; create and maintain SOPs and documentation standards • Partner with the Member Services leadership team to define and execute a multi-year Quality Assurance and Continuous Improvement strategy aligned to company growth objectives • Build, lead, and develop a team of QA analysts and continuous improvement practitioners including certification pathways, analyst development tracks, and Green/Black Belt mentorship • Represent operational excellence in cross-functional forums, present findings, risks, and recommendations to executive leadership • Champion a continuous improvement culture across Member Services, partnering with Operations, Technology, Product, Training, and Compliance on integrated initiatives • Ensure compliance with healthcare regulations (HIPAA, CMS, state requirements), partner with Legal and Compliance teams on audit readiness, and lead corrective action plans.

• Lead and oversee a national field claims organization handling Residential and Commercial Property claims, both first and third party. • Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives. • Establish and maintain best practices, operational standards, and performance benchmarks across all regions. • Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives. • Provide technical and operational oversight of complex, severe, and high-exposure property claims. • Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations. • Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed. • Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes. • Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling. • Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation. • Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance. • Lead, mentor, and develop regional and field claims leaders and adjusting staff nationwide. • Drive talent development, succession planning, and performance management across the field team. • Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling. • Manage budgets related to field operations, staffing, and casualty claim expenses. • Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality. • Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.

• Lead, build, and oversee the Biostatistics and Statistical Programming functions, establishing standards, processes, and infrastructure to support a growing pipeline. • Serve as the senior biostatistical leader across Pulmovant’s programs, including the Phase 2 PHocus and PHactor studies of mosliciguat in PH-ILD, and future late-stage and registrational studies. • Provide strategic statistical input into protocol design, sample size justification, statistical analysis plans (SAPs), and integrated analyses (ISS/ISE) supporting regulatory submissions. • Review data quality, completeness, and key derivations • Review and provide feedback and QC on TLF shells and outputs • Ensure deliverables meet SAP specifications and quality standards • Confirm readiness of TLR package for internal/external use • Partner with Clinical Development, Regulatory Affairs, and Clinical Operations to define endpoints, estimands, and analysis strategies aligned with FDA, EMA, and other global health authority expectations. • Oversee CRO biostatistics and statistical programming deliverables, ensuring quality, timeliness, and adherence to CDISC (SDTM/ADaM), FDA, and ICH E9/E9(R1) standards. • Lead preparation of biometrics components of regulatory submissions (IND, EOP2, NDA/MAA) and represent Pulmovant in interactions with FDA and other agencies. • Drive innovative analytical approaches, including adaptive designs, Bayesian methods, and use of historical or external controls where appropriate for a rare-disease setting. • Build and lead a high-performing team of biostatisticians and statistical programmers; mentor staff and shape the talent strategy as Pulmovant scales. • Support data monitoring committees (DMCs), trial steering committees, and key opinion leader engagements. • Contribute to publications, scientific communications, and conference presentations of clinical trial results.

Role Description The Associate Director, Delivery is a critical contributor within the DEPT® Delivery team - responsible for managing the successful execution of high-value, multi-faceted digital campaigns and projects across media engagements. You’ll work cross-functionally to bring ideas to life, meet our client’s performance goals - turning strategic direction into high-quality, on-time delivery. This role requires a strong sense of ownership and accountability, comfort with complexity, and a proactive mindset, along with the ability to manage multiple stakeholders across timelines, disciplines, and workflows. You will act as a central liaison between multiple internal teams and clients, advocating for both process efficiency and operational excellence. You are fluent in the tools, methods, and mindsets of performance marketing & digital campaigns - and energized by building great work through strong collaboration, structured planning, and proactive problem-solving. What You’ll Do - Project Leadership & Management: - Manage mid-sized to large-scale digital campaigns with agency budgets typically $1M+, across global digital marketing strategy and media (social, programmatic, SEA), SEO, Analytics and content planning and execution. - Define project scope, deliverables, timelines, and resourcing plans in collaboration with cross-functional teams. - Drive end-to-end execution, from kick-off to delivery, ensuring work is delivered on time, on brief, and within budget. - Identify risks, resolve blockers, and escalate challenges early with solution-oriented thinking. - Monitor and manage project financials including estimates, actuals, ETC (Estimate to Complete), and EAC (Estimate at Completion). - Anticipate risks and blockers; proactively resolve issues or escalate as needed. - Be a strong project management and delivery team champion and collaborator. - Process Improvement & Team Collaboration: - Identify opportunities to streamline project workflows and reduce operational friction, both internally and with the client. - Collaborate with internal teams to maintain and evolve delivery processes, documentation, and ways of working. - Support, and contribute to, the integration of new tools or practices that improve delivery efficiency and cross-discipline collaboration. - Drive consistency in documentation, QA, and high project standards. - Client & Stakeholder Relations: - Serve as a key client point of contact on day-to-day delivery needs — communicating clearly, managing expectations, and following up in a timely manner. - Prepare agendas, run project meetings, and ensure alignment across stakeholders. - Document decisions, action items, and next steps with clarity and follow-through. - Build strong working relationships across global departments to keep work flowing smoothly and transparently. - Peer Support & Knowledge Sharing: - Informally mentor junior project managers by sharing knowledge, best practices, and process tips. - Contribute to internal discussions around delivery improvement, workflow evolution, and team enablement. - Maintain a strong sense of accountability and “managing across” with peers and adjacent roles. Qualifications - 5-7 years of experience in digital program management, with ownership over large engagements or multi-track global media workstreams. - Experience managing multiple projects with budgets of $1M+ from end to end. - Deep and demonstrated understanding of performance marketing - Digital marketing strategy and media planning, SEA, Social advertising, Programmatic advertising, SEO, content & analytics. - Ability to engage and thrive in a fast-moving, complex operating environment, with shifting priorities and requirements. Be confident in decision making and be solutions oriented. - Familiarity with agile, waterfall, and hybrid approaches (e.g., Scrumfall). - Proficient in Workfront, Jira, Trello and G Suite - and comfortable adopting new tools as needed. - Strong financial awareness and experience managing estimates, tracking budgets, and reporting on profitability. - Excellent time management and communication skills in cross-functional environments. Requirements - Key Traits: - Execution-Driven – You’re focused on getting the work done right, on time, and with precision. - Process-Minded – You love structure and understand how process unlocks great creative. - Collaborative – You’re a great communicator who builds trust across disciplines. - Detail-Oriented – You have a keen eye for clarity, consistency, and quality. - Proactive – You anticipate challenges and solve problems before they escalate. - Growth-Oriented – You’re always looking to improve how you work and help others do the same. Benefits - Healthcare, Dental, and Vision coverage - 401k plan, plus matching - PTO - Paid Company Holidays - Parental Leave