Role Description The Senior, Omni Operations Strategies develops and executes strategies that enhance both the customer and colleague experience across Macy’s stores and digital channels. The role drives operational excellence by simplifying store processes, improving execution, and identifying opportunities to increase sales and profitability while reducing complexity for store teams. The position partners closely with store leadership and cross-functional corporate teams, including Store Operations, Supply Chain, Customer Experience, Digital, Finance, Technology, and Corporate Communications. The Senior, Omni Operations Strategies influences enterprise strategy, ensures successful in-store execution, and collaborates with key stakeholders to improve store practices, define technology requirements, and deliver solutions that elevate customer satisfaction and business performance. What You Will Do - Identify and develop strategies and best practices to evolve store operational requirements, including workload execution, store fulfillment processes, and omni order management, to deliver a seamless customer experience. - Partner with store leadership to identify customer and colleague pain points and implement process simplification, operational improvements, and technology enhancements that reduce friction across the shopping journey. - Serve as the business owner for initiatives that improve fulfillment speed, order accuracy, inventory integrity, and overall service levels, including defining and prioritizing system enhancements to support these outcomes. - Lead RFID-related process improvements by partnering with key stakeholders to enhance inventory accuracy and strengthen fulfillment and pickup execution. - Engage cross-functional stakeholders within and beyond the Stores organization to identify and implement strategic enhancements that improve customer experience, store fulfillment capabilities, and process efficiency. - Conduct regular store visits to observe execution, validate adherence to processes, and identify continuous improvement opportunities across workload management, RFID, and store fulfillment operations. - Apply strong analytical skills to translate operational data into actionable insights using tools such as Excel and Power BI. - Maintain regular, dependable attendance and punctuality. - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. - In addition to the essential duties mentioned above, other duties may be assigned. Qualifications - Demonstrated ability to develop and execute omni-channel operational strategies that enhance customer and colleague experiences across stores and digital channels while driving sales and profitability. - Proven capability to identify operational pain points and implement process simplification and execution improvements that reduce complexity and friction for store teams. - Strong expertise in store fulfillment, omni order management, and service execution, with a track record of improving fulfillment speed, order accuracy, and overall service levels. - Strong analytical skills, including the ability to interpret complex operational and financial data and translate insights into action using tools such as Excel and Power BI. - Demonstrated ability to partner effectively with Store Operations, Supply Chain, Customer Experience, Digital, Finance, Technology, and Communications to drive aligned, enterprise-level solutions. - Ability to conduct regular store visits to observe execution, validate adherence to processes, and identify continuous improvement opportunities across workload management and fulfillment operations. - Excellent written and verbal communication skills with the ability to influence outcomes, align stakeholders, and drive results through collaboration without direct authority. - Strong organizational skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment while maintaining attention to detail and execution rigor. Requirements - Bachelor’s degree or equivalent work experience in a related field is encouraged to apply. - 5-7 years of related experience preferred. - Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. - Occasionally required to move about the workplace and reach with hands and arms. - Requires close vision. - Able to work a flexible schedule based on department and company needs. - Able to travel ~10%. Benefits - Dynamic, inclusive environment with competitive pay and benefits. - Comprehensive health and wellness coverage. - 401(k) match to invest in your future. - Paid time off and eight paid holidays. - Continuous learning and leadership development opportunities. - Merchandise discounts. - Performance-based incentives. - Annual merit review. - Employee Assistance Program with mental health counseling and legal/financial advice. - Tuition reimbursement. - Access the full menu of benefits offerings.

Title: Post Closing Specialist Location: USA Full time Remote job requisition id JR02800 Job Description: CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Post Closing Specialist is responsible for coordinating the resolution of conditions identified by the investor during purchase review. To resolve conditions, the Post Closing Specialist is expected to research the loan file, clarify any ambiguity or potential concerns with the investor, determine alternative solutions, work with clients, partner with the appropriate departments to obtain additional or corrected documentation, and request investor exceptions as needed to clear loans for purchase in a timely manner. The Post Closing Specialist uses investor sites and the LOS system to obtain daily suspense reports, uploads documentation to the investor for curing and purchasing of loans, monitors daily workload, and documents and provides updates on all conditioned loans in the pipeline. Job Responsibilities: - Obtain daily suspense reports from investor’s sites to identify loans that have be suspended for purchase. - Document notification of suspense information in the system, logging the date of the first condition issued on the loan daily upon receipt of the suspense condition and the suspense(s) cure by date. - Review and obtain clarity from the investor when needed to determine the suspense item and what the investor is looking for to cure defect. - Review the closed loan file to determine if suspense item(s) are already in the loan file. - Collaborate with internal and external departments and the clients to obtain documentation needed to cure suspense items timely. - Log documentation received and upload all suspense documentation promptly to investor sites for review and purchasing of the loans. - Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received. - Notify management on any issues of salability at an investor. - Monitor time of loans on the warehouse lines and advise Post Closing Manager of those at potential risk for curtailment from the warehouse. - Monitor a pipeline to ensure all loans shipped are either conditioned or purchased on time. - Maintain knowledge of agency and investor guidelines and overlays. - Meet goals for monthly purchased loan as determined by management. - Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines. - Additional duties as assigned. Qualifications and Skills: - Bachelor’s degree and/or equivalent combination of education/experience. - Minimum of 5 years’ experience in mortgage credit and/or post-closing activities, with an extensive knowledge of regulatory and investor guidelines for various loan programs. - Excellent attention to detail and decision-making skills. - Excellent customer service and communication skills. - Proficient in Microsoft Office Suite. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: $24.04 - $31.25 - The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

Role Description This position is responsible for supervising day-to-day operations of assigned billing group. The successful applicant will manage several direct reports and indirect reports. The successful candidate will oversee a team of technical denial follow-up analysts (6-15 employees) to ensure accurate claims processing, timely payments, and compliance with regulations like HIPAA. - Supervising staff - Reviewing invoices/claims - Monitoring accounts receivable - Resolving escalated issues - Tracking key metrics - Training team members on billing systems and regulatory changes Shift: 8-hour flex shift, Monday through Friday Work From Home (WFH): This is a WFH position. The applicant must live within the Greater DFW area. Additional details shall be discussed during the interview. Core responsibilities - Supervision: Lead and manage a team of collections staff to ensure efficient workflow, productivity, and adherence to goals. - Process management: Oversee the day-to-day operations of insurance follow-up and denials management. - Quality assurance: Conduct audits and review insurance claims and patient invoices for accuracy and completeness. - Problem-solving: Resolve complex or escalated billing issues with patients and payers and rectify inefficiencies. - Performance monitoring: Track key revenue cycle metrics, prepare performance reports, and implement strategies to reduce outstanding balances. - Training and development: Train staff on day-to-day processes. - Compliance: Ensure the team adheres to all relevant laws and regulations, including HIPAA, payer guidelines, and state and federal rules. - Collaboration: Work with other departments, such as finance and clinical staff, to improve overall revenue cycle processes. Qualifications - High School Diploma or equivalent. - 5 years Experience working with medical claims recovery and/or denials management and regulations within a healthcare or insurance environment. Requirements - 5 years in a lead or supervisory experience. Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare - no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer

Operations Engineer Location: Remote, USA Job Description: Location: Bellevue, WA, United States Job ID: 2019-21303 Job Title: Operations Engineer Pay Range: $80,705 - $125,092 Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. What you can expect: - The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. - To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. - An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. What you’ll be working on: This role is responsible for supporting the program’s key initiatives. Working directly for the Manager of Engineering and Innovation Servies, this role designs, maintains, and optimizes Saver’s operations and industrial systems. Develop solutions to operations, systems, or technical issues that support our retail and OSPs potential of meeting production or business targets. Essential Job Functions: - Design mechanical and operational solutions, communicate requirements and success criteria, and document support and ongoing maintenance protocols. - Collaborate with external vendors and design groups to create solutions for business needs. - Participate in operational deployment to include installation, post-go live support, change management, and long-term sustainment. - Implement continuous improvement by utilizing engineering concepts and lean principles. - Collaborate with facilities and maintenance teams to value engineering solutions and maintain quality of mechanical systems. - Triage and support technical issues, identify root cause problems, and implement solutions. - Perform time studies, document process flows, and present findings for Innovation and operations review. What you have: Required Knowledge, Skills, and Abilities - Ability to understand business processes, convert problems and solutions into technical requirements for mechanical, technical, or system solutions. - Ability to apply DMAIC, DMADV processes within R&D project efforts. - Strong communication skills within technical and non-technical groups. - Maintain strong working knowledge of operational standards, business processes, and operations support teams. - Comprehension of construction standards, drawings, permit submittals, and installation processes. - Ability to manage contracts, NDAs, and MSAs. Minimum Required Education, Training and Experience - Minimum bachelor’s degree or equivalent in engineering disciplines - AutoCAD or similar experience preferred, not required - Advanced understanding of business systems/technology - Lean Six Sigma or equivalent certification - Project Management training preferred Physical Requirements: - Ability to lift/carry up to 25 pounds - Ability to push, pull, carry, lift, bend, twist, reach, sit, stand for lengthy periods of time; ability to walk for extended periods of time FLSA: Exempt Travel: - Up to 50% travel - Valid Driver’s License - Must be able to travel by plane or car within the US and Canada Work Type/Location: Remote, USA Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans - Comprehensive coverage (medical/dental/vision) at a reasonable cost - Specialized health and wellness programs (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off - Sick Pay - Vacation Pay - Approximately 2 weeks - 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts - Up to 50% off store merchandise Flexible spending accounts - Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) - A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance Retirement Plan - A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance - Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits - Annual Bonus - Performance Merit Increases - Disability Insurance - Parental Leave We’re an equal opportunity employer: All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law. Candidate AI usage policy: Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.