Alight Solutions logo
Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Defined Contribution Customer Solutions Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

52 days ago

Salary

$50K - $60K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Defined Contribution Customer Solutions Specialist

Alight Solutions

• Handling inbound calls and providing financial education. • Answering complex questions, investment and payment options available to plan participants. • Offering guidance on appropriate tools and services. • Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules. • Working independently to troubleshoot and research issues, and develop solutions. • Processing transactional support to plan participants. • Focusing guidance on qualified and non-qualified retirement plan benefits.

Job Requirements

  • Ability to acquire FINRA Series 6 within 6 months of hire.
  • Demonstrate Defined Contribution or Qualified Plan experience.
  • Experience in customer Service, and/or financial services.
  • Possess analytical skills for problem solving and ability to troubleshoot basic technical problems.
  • Be detail oriented with a high degree of accuracy and personal accountability.
  • Able to work in high pressure environment with seasonality high volume.
  • Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information
  • Demonstrate sustained confidence and resilience during difficult interactions.
  • Possess ability to ask relevant probing questions to better assess customer needs.
  • Also, use data to persuade and influence customers to objectively guide them.
  • Demonstrate active listening to customers to understand both articulated and unarticulated needs.

Benefits

  • health, dental and vision coverages starting Day One.
  • wellbeing programs
  • retirement plans with contribution matching
  • generous time off
  • parental leave
  • continuing education
  • career growth opportunities

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