Role Description We're currently looking for top talent to fill the role below: - Role: Real Estate Transaction Specialist - Monthly Rate: $650-750 - Availability: 20 hours/week - Time Zone: CST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Must have prior real estate transaction support experience and should not require system training on the core tools. - Wants someone who can bring process improvement ideas, not just execute tasks. - Experience with listing-related marketing support. - Ability to contribute recommendations on efficiency and process refinement beyond her current setup. Requirements - Zip Forms experience. - MLS experience. - ClickUp experience. Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

• You understand where the issue lies and always keep a cool head • You respond promptly, ask the right questions, and your enthusiasm is contagious • You take care of customers' inquiries • Receive customer inquiries by phone or email • Record customer and device information and perform fault diagnosis • Schedule technician appointments to resolve device malfunctions • Coordinate between technicians and customers • Advise on troubleshooting or ordering spare parts • Document the inquiry and case closure in the systems • Handle any inquiries related to the customer's household appliances

• Assist customers with policy details, billing inquiries, endorsements, and general coverage questions. • Support policy renewals by providing clear explanations and guidance. • Maintain a high level of accuracy in all underwriting and policy-related communications. • Demonstrate a foundational understanding of underwriting, billing, DriveSmart, and cancellations/reinstatements. • Develop proficiency in Cover Whale’s knowledge base, binding, billing, cancellation, and reinstatement processes. • Ensure quality responses that deepen customer relationships and minimize the need for follow-up inquiries. • Work closely with the DriveSmart, Underwriting and Billing teams to ensure smooth handling of customers’ needs.

• Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates. • Process ACH Requests and provide payoff quotes • Perform soft collections: (1-45 days past due) and set up repayment plans • Use Skip Tracing tools to locate and update customer information • Metrics for Success: Quality: 90% + customer interaction score • Adherence: 92% + to scheduled shifts and breaks • Efficiency: Average handle time under 400 seconds