Role Description As a Virtual TeleSales Specialist, you will: - Connect with warm, pre-qualified leads via phone or Zoom - Help clients understand their options and choose the best policy - Follow a proven sales process using our training and tools - Set and hit personal production goals - Deliver excellent service and follow up with clients - Stay coachable and plugged into weekly training Qualifications - Strong communication skills - Self-motivation and discipline to work from home - A willingness to learn and apply feedback - Ability to get a life insurance license quickly if you don't already have one - A quiet, professional workspace and internet access Requirements - License Required: Life Insurance License (or willing to obtain) Benefits - High-quality leads – no cold calling - Fast-track training and support - Performance-based bonuses - A positive team culture that values growth - Freedom to control your schedule and income

- Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. - Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. - Handle chargeback cases (US,UK, APAC markets) promptly, providing necessary documentation and resolutions. - Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. - Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. - Manage the Welcome Back Credits process for re-engaging former customers. - Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. - Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. - Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. - Improve internal processes and offer solutions.

Role Description Responsible for all aspects of the credentialing, re-credentialing and privileging processes for all medical providers who provide patient care at PSA. Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, hospitals and patient care facilities. Maintain up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications. This person will work remotely but should reside in Texas. Essential Job Duties: - Compiles and maintains current and accurate data for all providers. - Completes provider credentialing and re-credentialing applications; monitors applications and follows-up as needed. - Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers. - Maintains corporate provider contract files. - Maintains knowledge of current health plan and agency requirements for credentialing providers. - Sets up and maintains provider information in online credentialing databases and system. - Tracks license and certification expirations for all providers to ensure timely renewals. - Ensures practice addresses are current with health plans, agencies and other entities. - Processes applications for appointment and reappointment of privileges to The. - Tracks license, DEA and professional liability expirations for providers. - Maintains files and information in credentialing database. - Audits health plan directories for current and accurate provider information. - Maintains confidentiality of provider information. - Provides credentialing and privileging verifications. - Performs other duties as assigned. Qualifications - Two years of relevant credentialing experience. - High school diploma or equivalent, associate degree preferred. - Certified Provider Credentialing Specialist (CPCS) required. - Knowledge and understanding of the credentialing process. - Ability to organize and prioritize work and manage multiple priorities. - Excellent verbal and written communication skills including, letters, memos and emails. - Excellent attention to detail. - Ability to research and analyze data. - Ability to work independently with minimal supervision. - Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization. - Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources. Benefits - Medical, Dental, Vision Insurance. - 401k + matching contribution (4%). - Short & Long-Term Disability. - HSA + matching contribution. - FSA. - Life Insurance (company paid + voluntary options). - 9.5 Paid Holidays for the Year 2026. - Paid Time Off. - Employee Assistance Programs.

Role Description The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will: - Answer the crisis line and assess callers for shelter entry eligibility. - Provide resources, information, and safety planning, regardless of shelter entry. - Listen empathetically and assess imminent danger of lethality due to domestic violence. - Provide trauma-informed crisis intervention, advocacy, support, and safety planning. - Work in collaboration with community resources and referrals. - Coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter. All Part-Time Hotline Specialists will receive an hourly pay of $20.00-$22.00 an hour and are required to cover at least 2 shifts a weekend, including weekend days, evenings, and overnights, including holiday coverage. All On-Call Hotline Specialists will receive an hourly pay of $20.00-$22.00 an hour and are required to cover at least 4-6 shifts a month, which will usually include days, evenings, weekends, overnight, and holiday coverage. How you will contribute: - Conduct crisis screenings over the phone with those seeking shelter entry into Fairfax County’s shelter for those fleeing domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources. - Provide emotional support through supportive listening, trauma-informed crisis intervention, advocacy, and safety planning. - Provide problem solving, safety planning, education, and advocacy to callers as appropriate. - Provide appropriate community referrals and work collaboratively with other community agencies. - Have a quiet workspace with reliable Wi-Fi connection to conduct calls professionally and privately. - Answer every call that comes to the hotline during shift. - Promptly document all calls in required systems, maintain strict confidentiality, and ensure all required information is gathered and recorded. - Ability to navigate and utilize digital platforms for tracking/storing information. - Submit all completed and required documentation no later than the end of a shift. - Adhere to all agency and department policies and procedures. - Remain knowledgeable of best practices related to DV/SV/Human Trafficking/Stalking. - Attend virtual supervision and staff meetings, ongoing training, and quarterly meetings. - Communicate regularly with Hotline Program Manager to report the start of your shift and any challenges experienced. - Maintain regular communication with supervisor to seek support during shifts. - Consistently show up to shifts on time and communicate in advance if unable to cover any agreed-upon shift. - Ensure compliance with all agency policies. - Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment. - The FT Hotline Specialists can expect to have additional administrative duties during periods of downtime. - Other duties as assigned. Qualifications - Must be a resident of NOVA (Northern Virginia). - Reliable and stable internet connection. - Quiet workspace. - Bachelor’s degree in human services, Social Work, or related field or combination of education and experience. - 2+ years' experience working with victims of DV/SV or Human Trafficking. - Knowledge in counseling techniques and experience in trauma-informed domestic and sexual violence. - Clear written communication. - Active listening skills. - Computer skills – including Word, Excel, email, and the internet. - Ability to maintain professional ethics and client confidentiality. - Strong written and oral communication skills. - Ability to prioritize competing priorities and make sound judgments. - Ability to complete tasks while navigating frequent interruptions. - Strong organizational and time management skills. Preferred - Experience working with clients who have suffered trauma, preferably in domestic violence and/or child abuse. - Experience in a call center handling crisis situations. - Familiarity with trauma-informed care, especially as it relates to individuals experiencing domestic violence. - Experience working with diverse populations. Physical Requirements - Annual TB Test is required. - Ability to sit or stand for long periods. - Ability to lift items weighing 10-20 pounds. Benefits - Medical, Dental & Vision Insurance. - 401K contributions with a 4% employer match. - 11 Paid Holidays, a Floating Holiday, and the opportunity to take your Birthday Off. - Two Semi-Annual Team Building Events.