Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Refunds and Billing Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position, open to candidates located in South Africa. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Responsibilities - Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. - Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. - Handle chargeback cases (US, UK, APAC markets) promptly, providing necessary documentation and resolutions. - Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. - Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. - Manage the Welcome Back Credits process for re-engaging former customers. - Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. - Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. - Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. - Improve internal processes and offer solutions. Qualifications - 2+ years of experience in sales, customer service, refunds handling, or a related role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams. - Proactive problem-solver with a customer-focused mindset. - Strong organizational skills with high attention to detail. - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools. Requirements - Payment Recovery (Billing) - Chargeback Management - Work with escalations Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Company Description ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Role Description The Charge Poster is responsible for accurately entering all clinical charges into the practice management system to ensure timely and compliant claim submission. This role supports a multi-specialty environment with a primary focus on Workers’ Compensation. The Charge Poster ensures correct coding, proper modifier usage, accurate paper selection, and thorough validation of supporting documentation, contributing directly to clean claim rates, reduced denials, and optimized revenue capture. This is a remote role. We are only hiring in the following states: - AZ - CA - NM - NV - OR - TX - WA What you will do: - Work within Electronic Medical Records system (EMR) to accurately enter daily charges - Ensure charges align with state-specific WC fee schedule and reporting guidelines - Validate that all required clinical documentation (progress notes, therapy logs, treatment plans, authorizations) are complete prior to charge entry - Ensure correct CPT, HCPCS, and ICD-10 codes are captured based on provider documentation and coding guidance - Assign appropriate modifiers (e.g., GP, GO, 25, 59, KX) based on service type and payer requirements - Verify rendering provider, location, POS, and billing provider information for accuracy - Validate insurance coverage and authorization requirements for commercial payers prior to posting charges - Work closely with operations team to resolve missing or incomplete documentation - Assumes other responsibilities as appropriate to the position and organizational needs Qualifications - 1-2 years of charge posting or billing experience in a healthcare organization - Working knowledge of CPT, HCPCS, IXS-10 coding, and modifier usage - Ability to read and interpret clinical documentation - Strong attention to detail and accuracy with the ability to work independently and manage productivity expectations in a fast-paced environment - Prior experience in multi-state Workers’ Compensation billing environment - Experience with multiple EHR/Practice Management systems (IMS, Nextgen, Athena, eClinicalWorks or similar) - Basic understanding of NCCI edits and payer-specific billing guidelines - Excellent verbal and written communication skills - Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables) and solid skills in other Microsoft Office applications Requirements - Compensation Range: $25.00 to $35.00 Hourly - All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations. Benefits - Amazing work/life balance - Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO) - 401(K) Plan with Employer Matching - License & Tuition Reimbursements - Paid Time Off - Holiday Pay & Floating Holiday - Employee Perks and Discount Programs - Supportive environment to help you grow and succeed Company Description Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC. Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us. Monday-Friday, 8am-5pm 40

Billing Coordinator Location: Denton, TX Job Description: Full-time Description Passion. Commitment. Purpose. Community.Find your calling at Health Services of North Texas. Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy. Our vision: A healthy community. As the largest Federally Qualified Health Center (FQHC) in Denton County, Health Services of North Texas (HSNT) is currently seeking a Billing Coordinator with both strategic leadership skills and RCM expertise to drive optimization of HSNT&rsquo;s revenue processes. HSNT strives to &ldquo;close the gap&rdquo; by leveraging our clinic and community resources to provide high-quality, evidence-based care to those in the community who need us most. Focusing on continuity of care, we treat both acute and chronic conditions, including infectious diseases. We also provide excellent primary medical care for children and adults with a focus on establishing a medical home for our patient&rsquo;s comprehensive healthcare needs. HSNT employees--our largest asset--operate at the very highest level of their respective expertise as they each provide comprehensive, team-based support in a fast-paced environment within a non-profit, community healthcare setting. Our employees love HSNT because we treat patients from all walks of life--regardless of socio-economic status--for a wide range of acute and chronic physical, mental, and social health conditions and in collaboration with a team of medical and support professionals. A day in the life of our Billing Coordinator may look like this: - Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support HSNT revenue cycle performance indicators for financial health. - Accurately bill Medicare, Medicaid, self-pay/uninsured, and commercial insurance, processing claims in accordance with payer requirements and organization policy. - Assist with the collection of receivables by monitoring accounts receivables, checking claim status and resubmitting claims of overdue accounts, filing corrected claims or appeals and alerting manager of seriously overdue accounts and trends. - Post patient payments, electronic remits, and paper explanation of benefits (EOBs) as needed in eClinicalWorks. - Correct claim and charge errors. - Thoroughly research and resolve credit balances. - Answer phone calls from patients/ insurance and responsible parties regarding account balances and/or other matters. Provide compassionate and empathetic customer service. - Perform other specific projects related to billing, data entry, and computer operations as required - Perform patient demographic/ insurance updates as necessary in eClinicalWorks when information is provided after service date. - Send correspondence to member clinic/Client in accordance with their policies and procedures - Establish and maintain positive working relationships with patients, payors, team members, clients, and other stakeholders. Maintain confidentiality of patient information, organization data and information always in compliance with privacy and security regulations. - Continuously improves understanding of collection processes and strategies by working with colleagues within HSNT. - Other duties as assigned. Requirements We ask our Billing Coordinator candidates to possess the minimum qualifications: - DFW local candidates only - 1 year of progressive experience in similar or relevant role preferred. 2 years of applicable experience desired. - Minimum of a high school diploma or GED is required. Some higher education is preferred. - Previous FQHC/RHC experience is preferred - Knowledge of Medical Terminology is preferred in this role. - eClinicalWorks experience is preferred. - Working of Medicare, Medicaid, MVA, Workers Comp and private insurance billing and reimbursement processes, legal requirements knowledge. The ideal candidates will bring the following knowledge, skills, and abilities&mdash;included but not limited to: - The ability and desire to work remotely (95% of the time). - Exhibit excellent customer service skills including effective problem solving and follow-up. - Demonstrated knowledge of EMR, billing codes, medical and insurance terminology. - Strong communication skills, verbal and written. - Adaptable, flexible, and able to handle stressful situations professionally. - Ability to promote teamwork, quality patient centered care and judicious use of resources. - Demonstrated ability to multi-function; set goals and establish priorities. - Proficient computer skills with demonstrated ability to utilize Microsoft products inclusive of Excel. - Able to relate to others of differing social, ethnic, and cultural backgrounds including sexual orientation. At HSNT, compensation is determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of an offer. As part of HSNT&rsquo;s total compensation and rewards programs, we also offer: - Cost effective Medical (PPO and HDHP/HSA plans), Dental, and Vision insurance options - Employer paid Basic Life and AD&D and Long-Term Disability - Voluntary: Life, Accident, Hospital Indemnity, Critical Illness, Short Term Disability options - Employee Assistance Program - Mental Health program with counseling and life coach access - Free telehealth program for employees and dependents - HSNT Employee Recognition Program & Events - HSNT Swag Store - 403(b) Retirement Savings Plan with a 5% match - Paid Time Off (PTO) & Holidays *All benefit plans are administered by plan documents and Board approval. At HSNT you&rsquo;ll find an innovative, pioneering approach to tackling community health issues&mdash;we find it extremely rewarding and fulfilling and we think you will, too! We also invite you to visit our website and see what our patients have to say:www.healthservicesntx.org 2018 Winner: Best of Denton CountyFederally Qualified Health Center (FQHC) and FTCA DeemedA partner agency of United Way2024: HRSA Health Disparities Reducer2024: HRS<span class="highlight-KW_EDCTN">A Access Enhancer2024: HRSA Health Center Quality Leader HSNT is proud to be an Equal Opportunity Employer.We care for patients from ALL walks of life, and we encourage people from ALL walks of life to apply. Thank you for your interest in HSNT! Salary Description DOE

• Generate program bills for participants and institutional customers. • Produce and maintain billing reports. • Work collaboratively with other departments on billing transactions. • Maintain billing agreements in the database. • Review multiple daily reports and enter corresponding adjustments in the financial system. • Validation of program pricing billed for each program term. • Resolve customer billing disputes, discrepancies, and irregularities. • Correspond with program participants and organizations to expedite the collection of outstanding receivables. • Assist with the month-end close, review, and posting of adjusting entries. • Other duties as assigned.