Zendesk logo
Zendesk

Headquartered in San Francisco, California, Zendesk is a computer software company offering effective customer support software that enables companies to deploy

Staff Machine Learning Engineer

Location

Ireland

Posted

30 days ago

Salary

0

Seniority

Lead

Bachelor Degree2 yrs expEnglish

Job Description

Staff Machine Learning Engineer

Zendesk

• Own the models and algorithms at the heart of Routing & Presence • Plan and scope ML work with observability and iterability designed in from the start • Propose and evaluate alternatives • Design experimentation frameworks tailored to routing outcomes • Lead innovation sessions with Product ahead of the product development cycle • Identify new data sources needed for learning and evaluation • Combine multiple signals into dynamic routing decisions • Shape the boundary between classical ML and LLM-driven components • Anticipate issues across the full lifecycle • Work across multiple teams and systems • Mentor scientists and engineers • Look ahead 18+ months • Build reputation as a subject-matter expert

Job Requirements

  • Apply classical ML (probabilistic models, feature engineering, optimisation, model selection)
  • Work hands-on with generative AI and LLMs
  • Design and run experiments end to end
  • Ship ML in production
  • Estimate ML project effort based on prior experience
  • Communicate designs and decisions clearly to engineers and scientists
  • Motivate research outcomes in terms of wider product strategy

Benefits

  • Flexible work arrangements
  • Professional development opportunities
  • Wellness programs

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