Role Description The TA Safety Manager will implement Pharmacovigilance and Medical Monitoring (PMM) activities in collaboration with other members of the PMM group. The incumbent will supervise and manage activities of Safety Monitors and administrative support employees working in PMM (if relevant) and supervise the services of Pharmacovigilance contractors (if relevant) within the assigned TA to include utilization and training requirements. The TA Safety Manager supports the adherence to Good Pharmacovigilance Practice (GVP) and to other relevant Pharmacovigilance requirements across the organization. Responsibilities - Directs and oversees a team of assigned Safety Monitors Europe to implement Safety Monitoring activities and reach objectives. - Contributes to the selection and drives onboarding, performance management, and personal development plans of new employees. - Supervises maintenance and execution of mandatory training curriculums of direct reports. - Coordinates or personally performs safety monitoring activities in cooperation with project Medical Monitor. - Reviews safety events. - Oversees the collection, assessment, monitoring, review, and reporting of adverse drug reaction cases from all sources. - Provides first line evaluation of serious adverse events (SAEs). - Communicates with site staff regarding reported AEs or SAEs to gather additional information. - Prepares a summary narrative for each reported SAE suitable for inclusion in Data Safety Monitoring Board (DSMB) reports, regulatory submissions, and final study reports. - Coordinates the timely completion and submission of required reports to health authorities and business partners. - Maintains ongoing database of SAEs and reconciles SAEs in the database as needed. - Reviews adverse events for the study on a regular basis. - Establishes direct communication with Client, investigator site staff, national and regional regulatory authorities, health professionals, pharmaceutical and other study partners, as necessary. - Responds to site, Client, pharmaceutical partner requests for information regarding safety in clinical trials. - Participates in DSMB or other safety review committee (SRC) meetings as necessary. - Reviews and contributes to DSMB/SRC reports regarding safety; reviews and contributes to safety sections of annual report, and periodic safety reports. - Coordinates with project staff. - Participates in project team meetings for the planning, preparation, and development of all safety related sections of protocols, study specific safety documents. - Contributes to the development and implementation of the safety Case Report Forms (CRF) and Safety Monitoring Plans (SaMP). - Ensures maintenance of documentation required by corporate and project SOPs. - Participates in project process improvement and corporate quality assurance activities. - Performs Medical Dictionary for Regulatory Activities (MedDRA) and World Health Organization (WHO) Drug coding, as applicable. - Coordinates close cooperation between PVOs and other Emmes roles. - Ensures that all documentation relevant for the assigned project is always audit/inspection ready. - Enforces that the delivery of services to the specific Client is regularly monitored and invoiced in a transparent way. - Represents Emmes in case of audit or inspection directly or indirectly related to the specific PV project. - Guarantees compliance and adherence to the quality standards. - Contributes to the development and maintenance of departmental quality documents. - Directs other corporate activities including annual SOP reviews, development and teaching of Emmes classes. - Coordinates close cooperation between Safety Monitors and other Emmes roles. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Bachelor's degree in pharmacology, nursing or other scientific discipline is required with relevant experience in clinical practice. - 7-9 years in clinical practice, research, or pharmaceutical medicine with 3 years' experience in safety monitoring/pharmacovigilance. - 1-3 years mentorship and/or managerial experience, including PV project management. - Understanding of clinical drug development. - Knowledge of clinical trial associated pharmacovigilance services. - Knowledge of Good Clinical Practice and Good Pharmacovigilance Practice. - Demonstrated use of medical terminology and ability to extract information to create a case history. - Excellent clinical judgment and ability to communicate complex clinical issues. - Excellent oral and written communication skills. - Ability to work as a team member and function on a cross functional team. Benefits - Flexible Approved Time Off - Tuition Reimbursement - 401k Retirement Plan - Work From Home Anywhere in the US - Maternal/Paternal Leave - Casual Dress Code & Work Environment

Role Description - Regional Leadership & Team Management - Lead commissioning and field service engineers across multiple countries. - Recruit, train, and develop regional service personnel. - Conduct performance reviews and technical capability assessments. - Ensure compliance with OEM, safety, and regional regulatory requirements. - Commissioning Management - Plan and oversee all commissioning manpower activities for BESS and PCS systems. - Ensure all commissioning schedules meet safety, quality, and electrical regulation requirements. - Coordinate with internal stakeholders regarding site readiness. - Track commissioning KPIs including quality, timelines, and punch list completion. - Service Operations & Field Support - Oversee corrective and preventive maintenance activities. - Support complex troubleshooting of BESS/PCS systems including HV/LV, controls, and communications. - Ensure regional SLAs, response times, and contractual service obligations are met. - Coordinate with the Control Room, Service Admin, and Spare Parts teams. - Regional Customer Relationship Management - Serve as the senior technical representative for customers in the Baltics, Nordics, and Balearics. - Lead customer review meetings and provide updates on commissioning and service performance. - Manage technical escalations and maintain high customer satisfaction. - Support LTSA negotiations and identify regional service opportunities. - Warranty, Root Cause Analysis & Performance Assurance - Validate warranty claims and collect required technical documentation. - Oversee on-site failure investigations and root cause analysis. - Track recurring issues and collaborate with Engineering to prevent reoccurrence. - Ensure accurate data collection for CRTE, availability, and performance reporting. - Safety, Compliance & Quality Management - Enforce strict adherence to electrical safety standards, HV protocols, and LOTO procedures in the region. - Conduct safety audits, toolbox talks, and site risk assessments. - Ensure compliance with national regulations in each region. - Lead continuous improvement initiatives to reduce operational risk. - Planning, Reporting & Administration - Provide monthly regional commissioning and service reports. - Track KPIs including first-time fix rate, availability, warranty cost, and service response time. - Manage regional budgets, expenses, and resource planning. - Ensure documentation is updated and accurate within ERP/Service systems. - External Service Partner Management - Select, qualify, and manage local service partners across the region. - Support negotiation with Frame work agreements with local service partners. - Ensure partners follow OEM procedures and safety requirements. - Conduct partner performance audits and manage recertification processes. Qualifications - 7+ years in commissioning, service, or operations leadership roles. - Strong experience with BESS, PCS, inverters, HV/LV systems, or renewable energy infrastructure. - Experience operating across multiple countries or regions. Requirements - Deep understanding of Li-ion BESS, PCS systems, protection, SCADA/EMS/BMS, and grid integration. - Strong troubleshooting and diagnostic skills. - Knowledge of HV/MV/LV electrical safety and testing standards. - Strong leadership skills with ability to manage dispersed teams. - Excellent communication and customer-facing abilities. - Fluent in English; additional regional languages are an advantage. Benefits - A dynamic environment with high responsibilities and an independent working style. - The opportunity for professional development and growth in one of the most fast-growing industries. - An environment of open communication where all ideas and opinions are valued. - Collaboration with an international and diverse team from all over Europe. - Possibility for remote work. - Qualified training and support with our buddy system. - A detailed introduction to our product portfolio. - Competitive salary and a great bonus structure. - Attractive additional benefits that vary depending on the country.

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. • Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams. • Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. • Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. • Establish cooperative working relationships with customers. • Lead forecasting discussions and pipeline reviews with internal colleagues. • Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. • Get a mini-MBA! You'll learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives.

• Own and deliver against revenue growth targets and embedded penetration goals across assigned portfolio. • Proactively build, manage, and advance a pipeline of expansion opportunities within existing accounts. • Lead the full sales cycle for upsell and cross-sell opportunities—from identification through proposal, negotiation, and close. • Drive increased adoption of leasing and value-added services, expanding Merchants solutions across all clients. • Maintain full ownership of each client relationship, ensuring 100% retention while protecting and growing revenue streams. • Act as a trusted strategic advisor, delivering insights and solutions that strengthen long-term partnerships. • Drive and sustain full embedded lease and services penetration targets across all accounts.