Role Description The Sr. Software Development Engineer uses specialized depth and experience to oversee the writing and modifying of complex software application programs. Leads work groups that are responsible for software development, design and quality testing. This position will create detailed specifications or designs, conduct quality assurance reviews of peer's application programming and act as a mentor to others in these programs. The Sr Software Development Engineer will maintain these programs by coding, testing, and debugging documents. This position is competent to work at the highest technical level of all phases of application programming activities. Requires direct interaction and decision making with IT vendor partners, business clients and other internal partners. Must be able to maintain professional and collaborative working relationships with all. Solves complex problems; takes a broad perspective to identify innovative solutions. Frequently inter-organizational and contact with senior vendor partner contacts. Represents the organization as the prime technical contact on projects. Specific Job Duties - Partner with multiple vendors to create estimates and delivery plans for projects or programs across an application family. - Ensure quality of technology delivery of multiple vendors’ technology solutions for multiple concurrent projects or programs for an application family. - Provide technology leadership and delivery accountability for solutions for multiple concurrent projects within an application family (i.e. Claims, C&PS, or CS&DW). - Function as team leader for a large or complex unit with accountability for setting direction to mature the technology associated with the team. - Identify and implement process enhancement opportunities associated with supporting the application area. - Implement actions to increase UBC and vendor partner knowledge on team. - Serve as SME for components of the team. - Partner with architects to set direction for maturing use of/retiring/adding technology components in the UBC environment. - Provide technical guidance to projects/programs for complex components of a multiple technology suites. - Lead efforts to develop standard practices, components, guidelines for use of complex technology components. - Lead teams to resolve urgent and high production incidents. - Lead actions to determine root cause of problems and drive resolution. - Work on special projects as assigned. Qualifications - Bachelor’s degree in related field or equivalent work experience. - 8 – 12 years of relevant experience, preferably 2 – 3 years at UBC, or Master’s degree and 6 – 10 years of relevant experience. - Strong proficiency in .NET and C#. - Strong proficiency in React and JavaScript. - Proficiency in SQL and Azure. - Complete understanding and wide application of technical principles, theories and concepts in the field. - Ability to provide and implement technical solutions to a wide range of difficult problems. - Solutions are innovative, thorough, practical and consistent with organizational objectives. - Strong customer service focus. - Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal. - Familiarity with health care or PBM industry. - Familiar with working in a vendor partner model. - Ability to work a flexible schedule to accommodate project deadlines. - Strong mentoring skills. - Demonstrated ability to prioritize work load and meet project deadlines. - Adaptability and willingness to learn new tools and applications. - Ability to adapt in a dynamic work environment and make independent decisions. - Demonstrated ability to work collaboratively across project teams. Benefits - Competitive salaries. - Growth opportunities for promotion. - Tuition reimbursement. - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs.

• Criar e configurar intents, entities e fluxos conversacionais no Dialogflow (CX ou ES) • Desenvolver experiências conversacionais utilizando IA generativa (prompts e playbooks) • Construir interfaces conversacionais com foco em linguagem natural (NLP) • Integrar chatbots com diferentes canais (web, apps, WhatsApp, etc.) • Otimizar performance e assertividade das interações do bot • Evoluir continuamente a experiência do usuário com base em dados reais

• Design and implement end-to-end Machine Learning and GenAI solutions • Define and evolve scalable, secure, and resilient AI architectures • Develop, train, evaluate, and operationalize ML models and LLMs • Create and maintain data, training, and deployment pipelines • Work with Prompt Engineering, RAG, agents, and orchestration of AI workflows • Implement MLOps practices (versioning, monitoring, and governance) • Work with Kubernetes (K8s), Helm, and CI/CD pipelines • Develop APIs, services, and automations with a focus on quality • Operate in cloud environments (OCI and GCP), optimizing cost, performance, and security • Collaborate with Product, Data, Engineering, and Security teams • Support technical decisions with strategic vision and business focus

• Traduzir necessidades de negócio em fluxos conversacionais e prompts eficazes • Projetar e otimizar prompts (zero-shot, few-shot, chain-of-thought) • Criar e manter bibliotecas reutilizáveis de prompts • Aplicar técnicas de RAG e grounding para maior confiabilidade • Monitorar métricas (acurácia, fallback, alucinação, CSAT) e promover melhorias • Definir padrões de linguagem, tom de voz e consistência dos agentes • Mitigar vieses e alucinações com boas práticas de IA • Garantir conformidade com LGPD e requisitos regulatórios • Colaborar com times de Produto, Engenharia e Dados na evolução dos agentes