Role Description As a Middle (Strong Middle) QA Engineer on our team, you will play a key role in ensuring the quality, stability, and reliability of our platform across frontend and backend systems. You will be involved in the full product lifecycle - from requirement analysis and test design to sprint goals sign off. This role requires a hands-on professional who is strong in manual testing but also capable of contributing to test automation efforts. You will collaborate closely with BA, developers, and DevOps engineers to build a robust quality culture, improve testing processes, and ensure high standards across multiple brands and releases. Working on this project will expose you to complex product logic, integrations with external providers, and high-load systems in a fast-paced environment. You will join a team that values ownership, proactive communication, and continuous improvement, with real opportunities to influence product quality and engineering standards. Qualifications - 3+ years of experience in Manual QA (experience in test automation is a strong plus). - Strong experience in testing web applications, REST APIs, and complex business logic. - Hands-on experience with writing test documentation: test strategy, test plans, test cases. - Experience in end-to-end testing of web-based products. - Understanding of client-server architecture and API testing tools (Postman or similar). - Preferably basic or intermediate automation skills (e.g., Java + rest-assured, Selenium). - Experience working with defect tracking tools (Jira or similar). - Experience working in Agile environments (Scrum / Kanban). - Strong analytical and problem-solving skills. - Ability to prioritize testing efforts based on risk and business impact. - Upper-Intermediate English (written and spoken). - Strong interest in leveraging AI tools (e.g., ChatGPT, Copilot or similar) to improve testing efficiency. - Experience or willingness to use AI for generating test cases, exploratory testing ideas, documentation, and bug analysis. - Ability to use AI to optimize repetitive QA activities and reduce manual effort. - Critical mindset when working with AI-generated outputs - ability to validate and adapt results. - Openness to experimenting with AI-driven testing approaches and sharing best practices within the team. Requirements - Nice to have experience in online gambling, fintech, or other high-load systems. - Technical background or degree in Computer Science (is a plus). - Experience in performance or load testing (is a plus). Responsibilities - Work as a member of a cross-functional Scrum team. - Perform comprehensive manual testing of web and API functionality. - Design, create, maintain, and execute test cases aligned with sprint commitments. - Perform regression, sanity, and end-to-end testing. - Identify, document, and track defects with clear reproduction steps. - Define testing scope, dependencies, risks, and potential blockers. - Collaborate closely with developers, product managers, and other stakeholders. - Contribute to improving QA processes and quality standards across teams. - Participate in requirement analysis and provide early feedback from a QA perspective. - Contribute to automation efforts where possible (test scripts, test coverage improvements).

Role Description You will build and deploy a complete business automation system from scratch. The stack centres on: - n8n (self-hosted) - Airtable - Claude API - Chatwoot - WATI (WhatsApp Business API) - Wave Accounting - Google Workspace APIs The system spans five operational domains and includes approximately 35 automation workflows across three service tiers. Key Domains & Scope - Customer Communications: Inbound message handling, AI-assisted response drafting, and lead classification across WhatsApp, Facebook Messenger, Instagram DM, and email. - Job & Booking Operations: Quote generation support, follow-up sequences (Day 1 / 3 / 7), booking confirmations, job assignment to technicians, no-show reminders, and route optimisation. - Revenue & Finance: Auto-invoice generation via Wave API, payment reminder sequences, bookkeeping entries, and weekly/monthly financial summaries. - Reputation & Retention: Google review request automation, review reply drafting, customer retention sequences (90-day / 180-day), and WhatsApp broadcast campaigns. - Internal Operations: VA performance dashboards, client onboarding automation, QA monitoring alerts, and monthly billing to our own clients. What You Will Do Phase 1 — Infrastructure Setup (Days 1–2) - Provision and configure a VPS (Hetzner or DigitalOcean) with Docker. - Install and configure n8n self-hosted with authentication and HTTPS. - Deploy Chatwoot (self-hosted) and connect all communication channels. - Set up credential management and environment variables for all APIs. Phase 2 — Core Automations (Days 3–14) - Build the WhatsApp inbound handler with Chatwoot webhook integration. - Implement Claude API integration for message classification and AI draft generation. - Build the Airtable database schema (Clients, Customers, Jobs, Quotes, Technicians, Conversations). - Develop lead scoring, missed-lead recovery, and quote follow-up sequences. - Build job notification flows to technicians with confirmation logic. - Implement no-show reminder system (24hr and 2hr pre-job). Phase 3 — Revenue & Operations Automations (Days 15–21) - Integrate Wave Accounting API for invoice auto-generation. - Build payment reminder sequences (Day 0 / 3 / 7 / 14) with escalation logic. - Integrate Google Calendar API for scheduling and technician assignment. - Implement route optimisation via Google Routes API with daily technician briefings. - Generate weekly and monthly reports with Claude-written summaries. Phase 4 — Retention & Intelligence Automations (Days 22–30) - Google review monitoring via Places API and AI-drafted reply workflow. - Customer retention sequences (90-day, 180-day re-engagement). - WhatsApp broadcast campaign system with opt-out compliance. - Seasonal maintenance reminders and greeting campaigns. - Competitor pricing monitoring via Google Maps and Carousell. - Annual service contract management with auto-scheduling. Phase 5 — Internal Systems - VA performance dashboard with SLA monitoring and alert triggers. - Client onboarding automation (form → Airtable → system setup → VA assignment). - QA monitoring with sentiment detection and escalation alerts. - Monthly billing automation for FortePartner’s own client invoices. Ongoing (Post-Build) - Monitor system health and resolve workflow failures promptly. - Update AI prompts based on quality feedback from the VA team. - Onboard new clients into the automation system as the business scales. - Build additional automations as the business grows. Qualifications - Hands-on experience with n8n — workflow building, webhook handling, conditional logic, scheduled triggers, and error handling. - REST API integration — comfortable reading API docs and building HTTP request nodes independently. - Airtable API — able to read, create, and update records via API (not only UI). - LLM API integration — experience calling OpenAI/Claude (or similar) with structured prompts. - Linux VPS — set up Docker, manage services, configure HTTPS, and troubleshoot server issues. - WhatsApp Business API — experience with WATI, 360Dialog, or similar BSP. Requirements - Self-hosted deployment and inbox configuration experience with Chatwoot. - Familiarity with Google Workspace APIs — Calendar, Gmail, Places, Routes. - Experience with Wave Accounting API — invoice and transaction management. - Multi-tenant automation design — one workflow serving multiple clients with different configurations. - Prompt engineering — system prompt design for consistent AI output quality. Working Style - Comfortable working from detailed written specifications without hand-holding. - Proactive communicator — flags blockers early and asks the right questions. - Delivers working builds — tests flows end-to-end before marking tasks done. - Documents clearly so a non-technical team can understand the logic. - Available for a daily async check-in during the 30-day build phase. Good to Have - Prior work with home service businesses, field service management, or similar SMB verticals. - Experience building automations that support VA teams or BPO operations. - Familiarity with Singapore-specific tools (PayNow, Carousell, SingPass-connected services). - Make.com experience (as a fallback if self-hosted n8n is not feasible). - Basic frontend or form-builder skills for lightweight client-facing tools. Engagement Details - Phase 1 Deliverable: Full automation system live and tested within 30 days. - Ongoing Retainer: Monthly agreement for maintenance, new automations, and scaling support. - Communication: Async-first via WhatsApp or Slack; video calls for scoping and reviews. - Handover / IP & Confidentiality: All n8n workflow exports, Airtable schema docs, and setup notes required; NDA and IP assignment required before project commencement. - Payment Terms: Milestone-based for Phase 1; monthly for retainer. Ready to Make an Impact? Apply now at https://asiacruit.com or send your resume to careers@asiacruit.com with the subject line: “Freelance Automation Engineer – [Your Name]”

Role Description We are seeking a QA Performance & API Automation Engineer to join our Quality Engineering team. This position will be full-time and remote. What You’ll Do: - Design, develop, and maintain automated API test suites using Postman and Newman - Validate RESTful APIs for functionality, reliability, and data integrity - Integrate API automation tests into CI/CD pipelines (Azure Pipelines preferred) - Analyze automation results and provide actionable insights to development teams - Design and execute performance, load, stress, soak, and scalability tests using Apache JMeter - Perform API performance testing to validate response times, throughput, and system behavior under load - Conduct UI performance testing to evaluate front-end responsiveness and end-user experience - Create realistic test scenarios using JMeter features such as parameterization, correlation, assertions, and listeners - Monitor system behavior during tests and identify performance bottlenecks - Analyze performance test results and identify root causes for performance issues - Produce clear, concise performance test reports with metrics, graphs, and recommendations - Collaborate with developers, architects, and DevOps teams to optimize application performance - Retest and validate performance fixes and improvements - Embed performance and automation testing into continuous testing pipelines - Support performance testing in cloud-based and microservices environments - Continuously improve test frameworks, performance strategies, and QA best practices Qualifications - 5+ years of experience in QA with strong focus on API automation and performance testing - Hands-on expertise with Apache JMeter for API and UI performance testing - Strong experience with Postman and Newman for API automation - Solid understanding of RESTful APIs, HTTP methods, status codes, and JSON - Experience with performance testing concepts: load, stress, endurance, spike testing - Knowledge of CI/CD tools and pipelines (Azure DevOps preferred, Jenkins, GitLab CI) - Experience analyzing application performance metrics and system behavior - Familiarity with SQL/database performance validation - Experience with Cloud Platforms (Azure preferred, AWS, GCP) Requirements - Experience with microservices architectures - Knowledge of monitoring and observability tools (Datadog preferred) - Basic scripting knowledge (Groovy, JavaScript, or similar) - Experience working with containerized environments (Docker/Kubernetes) Physical Demands - Ability to safely and successfully perform the essential job functions - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

• Influences multiple areas of automation development, business functions, and workflows by shaping Power Platform policies, governance, and best practices. • Works across various Microsoft Power Platform components (Heavily Focused on Power Automate & Power Apps) and may lead automation projects, being accountable for the successful technical delivery of low-code/no-code business solutions. • Assists in managing critical automation initiatives and customer engagements, providing guidance and technical advice to junior engineers and developers. • Designs and develops complex automated workflows, apps, and dashboards based on approved functional and technical requirements. • Creates innovative Power Platform solutions that enhance business processes, improve operational efficiency, and support corporate goals and strategic priorities. • Troubleshoots and resolves issues within Power Platform environments as directed by management. • Ensures on-time delivery of Power Platform automation projects that meet business and technical specifications. • Collaborates effectively as a member of cross-functional project teams to deliver integrated automation solutions. • Acts as a technical liaison representing IT automation capabilities and frequently assumes technical leadership responsibilities on automation projects. • Identifies opportunities to streamline processes and improve procedural workflows through automation, communicating these to stakeholders to drive business efficiency and enhanced customer service. • Identifies opportunities for process and procedure enhancements and communicates them to other departments/areas to drive efficiency and customer service levels. • Utilizes advanced analytics and modeling tools to forecast impacts and measure automation outcomes. • Recommends design improvements, exercising autonomy in defining project objectives and solutions within assigned scope. • Performs other duties as assigned.