Business Analysis Lead United States Location: This position is remote within the United States. About Technology At Huge, it’s not only about depth in technology, but ongoing incubation and experimentation as to how to apply technology. Every technologist at Huge helps bring ideas to reality through a deep collaboration with strategy and creativity. Technologists at Huge don't just write code; they create impactful solutions that resolve challenging client business needs and elevate the overall experience. Job Description We are looking for a Business Analysis Lead to own delivery across complex healthcare engagements and support the growth of our healthcare practice. This is a highly strategic and hands-on role, where you will lead requirements end-to-end, collaborate closely with cross-functional teams, and help shape scalable solutions for patient-facing digital products. You will spend most of your time on active client engagements while also contributing to business development, internal frameworks, and team growth. What You’ll Be Doing - Lead the requirements process across discovery, design, and development phases for complex healthcare projects - Translate business needs into clear, traceable, and sprint-ready requirements - Collaborate with UX, design, and engineering teams to shape solutions from early stages - Manage multi-stakeholder environments including clinical, technical, and executive teams - Drive requirements for patient-facing platforms (e.g., scheduling, finders, portals) - Define integrations across CMS, martech platforms, and EHR systems (e.g., Epic) - Support and mentor junior and senior BAs across projects - Contribute to business development efforts, including scoping and proposals - Help build frameworks, templates, and best practices for the healthcare BA practice What We’d Like to See - Proven experience leading BA work in complex digital environments (healthcare preferred) - Strong understanding of health systems, EHR platforms (e.g., Epic), and regulatory environments - Experience with CMS-driven solutions and component-based architectures - Familiarity with martech ecosystems (analytics, CDP, personalization tools) - Ability to write clear, testable, and scalable requirements - Experience collaborating closely with UX and design teams - Strong stakeholder management and communication skills - Experience supporting business development and client-facing engagements - Interest in mentoring and growing into a people leadership role - Willingness to travel and work closely with clients when needed This role is currently not available for hire or work in Colorado, New Mexico, and Hawaii, USA. The salary range for this position is as listed below. Exactly where a prospective employee will be paid within this range will depend on, among other factors, the actual salary ranges for current and former employees who are either currently filling a similar role or did in the past; the candidate’s depth of experience and qualifications; the level of specialization the role requires; budgetary considerations; the market demand for that role and the local market conditions that exist where the employee will be based. For current Huge employees, tenure will also be a consideration. Wage Disclosure $145 - $165 USD

• Responsible for managing and optimizing contact center resources through forecasting, scheduling, intraday management, and performance analysis. • Develop short- and long-term contact volume forecasts using historical data, seasonality, and business drivers. • Build staffing and capacity models aligned to service level, ASA, abandonment, and occupancy targets. • Adjust forecasts based on marketing initiatives, outages, promotions, and business growth. • Maintain and update agent schedules in Genesys Cloud WFM. • Track schedule adherence, conformance, and shrinkage assumptions. • Monitor queues, agent status, and staffing levels throughout the day. • Identify intraday performance variances and escalate risks to leadership. • Produce daily, weekly, and monthly workforce management reports and performance insights. • Partner with Operations, Training, and CC Administration teams.

• support OCHIN’s mission by leveraging deep technical expertise and problem-solving capabilities • resolve complex technical issues and optimize processes • implement innovative solutions for member clinics implementing Epic • align technical strategies with business objectives • foster collaboration with non-technical stakeholders • develop, document, and deploy solution functionality

• Support OCHIN’s mission leveraging deep technical expertise • Resolve complex technical issues and optimize processes • Align technical strategies with business objectives • Collaborate with non-technical stakeholders