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No Sweat → Work

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Community Manager

Community ManagerCommunity ManagerFull TimeRemoteMid LevelTeam 1-10Since 2015H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

22 days ago

Salary

R15.7K / month

Seniority

Mid Level

2 yrs expEnglish

Job Description

Community Manager

No Sweat → Work

• The Community Manager is the voice and advocate for brands across social media platforms. • Develop and implement social media strategies aligned with brand objectives and guidelines. • Conduct social listening and competitor analysis to inform strategy. • Define and track key performance indicators (KPIs). • Stay up to date with platform updates, algorithms, and advertising policies. • Create engaging, platform-specific content (copy, visuals, video) that drives interaction and growth. • Curate relevant third-party content to add value to the community. • Manage content calendars and ensure consistent, timely publishing. • Manage and moderate communities across platforms. • Respond to comments, messages, and feedback promptly and professionally. • Foster a positive, inclusive, and active community environment. • Proactively engage with users and build relationships. • Identify and nurture brand advocates and influencers. • Track and analyse performance metrics to assess campaign effectiveness. • Compile regular reports with key insights and recommendations. • Use data to continuously optimise content and engagement strategies. • Work closely with internal teams (creative, strategy, analytics) to execute campaigns. • Participate in client meetings, providing social insights and recommendations. • Communicate clearly with stakeholders on performance and strategy. • Monitor brand mentions and sentiment across platforms. • Identify and manage potential reputation risks proactively. • Respond to negative feedback in a professional and constructive manner.

Job Requirements

  • 2+ years’ experience managing social media communities for brands (agency experience preferred)
  • Proven track record executing successful social media campaigns
  • Strong written and verbal communication skills with a clear understanding of tone and voice
  • Deep knowledge of platforms (Facebook, Instagram, X, LinkedIn, TikTok, YouTube)
  • Experience with social media management, listening, and analytics tools
  • Understanding of paid social and campaign management
  • Strong organisational and time management skills
  • Ability to work independently and within a team
  • Creative mindset with a passion for digital and social media
  • Fluency in English; additional South African languages are advantageous.

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