• Resolve assigned customer support tickets within SLAs by prioritizing urgency and following clear resolution timelines. • Maintain steady daily ticket throughput while delivering positive, solution-focused service. • Adhere to assigned schedules and ensure full coverage of priority contact channels during peak hours. • Educate customers on new platform features, updates, and best practices, translating technical concepts into clear next steps. • Proactively guide customers toward ecommerce ordering and reinforce the benefits of self-service. • Review QA feedback and apply improvements to maintain strong quality scores. • Document tickets accurately and completely so that internal partners can pick up context without rework. • Participate actively in team and business unit meetings, contributing to a collaborative support culture. • Pursue ongoing professional development and apply new skills to improve customer satisfaction and resolution time.

• Lead the transition of knowledge systems to Salesforce and related tools • Own the migration approach including inventory, cleanup, taxonomy, and workflows • Establish ongoing governance standards and review cadence • Partner with IT, Support, Sales, and Product teams to drive adoption and efficiency

Role Description Member Experience Specialists serve as the main point of contact for our members throughout each point in their recovery journey. They are compassionate, accurate, and data-oriented. They are change agents who go the extra mile because they know what a difference each day is making in the life of those they help. - Go above and beyond to provide world-class member experience to individuals interested in signing up for Workit Health’s program, and throughout member’s journeys at Workit Health. - Respond promptly and professionally to customer inquiries via phone, email, or chat. - Resolve basic member issues and escalate more complex concerns to higher-level support staff as needed. - Help to facilitate each member’s journey, and accurately and efficiently communicate with members through a variety of channels as they navigate our program. - Provide accurate information about our program, services, and policies. - Follow established procedures to ensure a consistent member experience. - Educate potential members on the value of Workit Health’s program and facilitate their enrollment. - Educate our current members on how to navigate the Workit Health program, and be ready to help troubleshoot through any barriers and identify areas to increase engagement. - Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values. - Be accountable for specific metrics related to productivity, member engagement, and member satisfaction. - Achieve individual and team performance goals. - Serve as an expert for member experience across the member’s journey, with a deep understanding of our program and the Workit Health app. Qualifications - High school diploma or GED. - Experience in a customer service role. - Familiarity with remote work and the ability to work autonomously are highly preferred. - Proficiency in written and verbal communications (chat, email, and phone calls). - Ability to build rapport and trust with patients and team members. Requirements - Hours: M-F 9:30am - 6:00pm CST / 9:00am - 5:30pm PST. - Pay range: $22.50 — $22.50 USD. Benefits - Fully remote work. - 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!). - 11 paid holidays. - Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs. - 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families). - 401k + 4% matching. - Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA). - Health Savings Accounts (HSA). - Employee assistance program, complete with financial coaching and counseling sessions. - Professional development allowance for Providers and Behavioral Health team. - Opportunities for internal mobility and growth at a Company with a proven track record of promoting internally. - Vibrant, democratized culture with clubs and multiple ERG groups. - Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations.

Role Description We are seeking refined, detail-oriented individuals to support a high-touch client experience within a dynamic, travel-focused environment. In this role, you will coordinate logistics, manage timelines, and ensure every element of the client journey is executed seamlessly—from initial planning to final confirmation. This fully remote opportunity is ideal for individuals who take pride in delivering elevated service, thrive in organized environments, and enjoy creating smooth, stress-free experiences behind the scenes. No prior industry experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided. As a Client Logistics Coordinator, you will play a key role in curating and coordinating travel-related experiences, ensuring every client interaction is polished, personalized, and thoughtfully managed from beginning to end. Qualifications - Exceptional attention to detail and strong organizational ability - Polished, professional communication skills - Ability to manage responsibilities independently with consistency and discretion - Tech-comfortable and confident navigating digital platforms and systems - A proactive, solutions-oriented mindset - A natural ability to create a calm, seamless experience for clients Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship and support - A collaborative, professional team environment - Performance-based growth opportunities within a premium, service-driven space Ideal Candidate Profile - This role is well-suited for individuals who value flexibility while maintaining a high level of professionalism, including: - Individuals seeking a polished, remote career path - Professionals transitioning into a client-focused, service-oriented role - Those who enjoy organization, coordination, and working behind the scenes - Individuals who take pride in delivering elevated, detail-driven experiences Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply and become part of a team dedicated to creating exceptional client journeys.