• Responsible for successful, on-time completion of client onboarding projects • Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables • Develops and drives onboarding project risk mitigation and leads to all escalations related to these projects • Provide pre-sales client onboarding assistance for the sales organization • Ensures onboarding tasks are performed in accordance with the defined ISO processes • Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems • Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process • Provide detailed and timely status reporting to internal management teams • Assure excellent client satisfaction with entire onboarding process • Secure client reference ability at conclusion of the onboarding • Identify and propose onboarding innovations and improvement opportunities

• Provides support with various activities and projects • Track and coordinate projects to ensure prescribed activities are carried out in accordance with specified objectives • Act as a liaison between department and project management software or key project personnel • Coordinate various projects as assigned • Assist in ensuring compliance with departmental policies • Coordinate with key personnel to perform functions as determined by departmental needs • May act as backup to the Administrative Assistant function

Role Description As a Project Manager III, you will manage and oversee all aspects of large, complex projects to ensure they are completed on time, within scope, and within budget. You are responsible for managing project scope, cost, schedule, internal staffing, and external vendors, while serving as a key liaison between internal teams, leadership, customers, and suppliers. This role operates with a high degree of independence and collaboration and contributes to moderately to highly complex project initiatives. - Direct and manage large, complex project development from initiation through completion. - Define project scope, goals, deliverables, and success criteria in collaboration with senior management and key stakeholders. - Develop and maintain full-scale project plans, execution strategies, timelines, budgets, and communications documents. - Identify, manage, and track project dependencies, risks, critical path, and milestones using appropriate project management tools. - Monitor and control project performance, tracking milestones and deliverables to ensure consistent execution. - Manage changes in project scope, assess potential impacts, identify concerns, and develop contingency and mitigation plans. - Develop and deliver progress reports, proposals, requirements documentation, and presentations for internal leadership and customers. - Communicate project expectations, priorities, and progress to team members, leadership, and stakeholders. - Serve as the primary liaison with internal and external project stakeholders on an ongoing basis. - Set and manage expectations with customers, ensuring alignment with contractual and PO requirements. - Understand and communicate all customer, contract, and PO requirements to internal workstreams to ensure successful execution. - Proactively communicate project status, risks, and needs to customers. - Identify and manage customer-critical milestones, deliverables, and success factors. - Delegate tasks and responsibilities effectively and build accountability across cross-functional teams. - Identify and resolve issues and conflicts within the project team. Qualifications - Associate’s degree required; Bachelor’s degree preferred. - 5 years required, 7 years experience preferred of directing work in a large-scale project management capacity, including all aspects of process development and execution. - Business and management principles, including strategic planning, resource allocation, and production methods. - Prior experience with managing people and processes to achieve objectives. - Ability to build effective business relationships with other functional areas to best support mutual objectives. - Excellent problem-solving skills and ability to analyze workflow and processes to provide productive service to internal and external customers. - Interpersonal, conflict management, and negotiation skills required, including strong human relations skills to supervise and develop assigned employees effectively. - Adept at conducting research into project-related issues and products. - Ability to learn, understand, and apply new technologies. - Ability to effectively prioritize and execute tasks. - Effective written and verbal communication skills. - Excellent computer skills. Requirements - This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. - For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. - For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Benefits - Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. - Additional details about benefits are available here. Company Description At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Role Description The Member and Provider Service Supervisor is responsible for ensuring the delivery of outstanding customer service, resolving issues, and delivering accurate information to WellSense members and providers. This role includes: - Participating in the recommendation, development, and implementation of quality service strategies. - Direct supervision of Member and Provider Service Center staff. - Ensuring availability of necessary tools and resources to meet state contractual requirements and corporate standards. - Identifying and resolving service barriers (claims, eligibility, enrollment, prior authorization, and benefits). - Collaborating with the Member and Provider Service management team for continuous improvement. Qualifications - Bachelor’s degree or an equivalent combination of education, training, and experience is preferred. - Three or more years of call center experience preferred. - Three or more years of experience in healthcare or managed care is preferred. - Three or more years of supervisory experience preferred, preferably in claims operations or claims data setting. Requirements - Demonstrates exceptional critical thinking and analytical skills. - Strong problem-solving skills with an understanding of cause and effect. - Strong oral and written communication skills. - Effective collaborative and proven process improvement skills. - Strong working knowledge of Microsoft Office products. - Demonstrated ability to successfully plan, organize, and manage projects. - Detail-oriented with excellent proofreading and editing skills. Benefits - Full-time remote work. - Competitive salaries. - Excellent benefits including medical, dental, vision, and pharmacy. - Merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family wellbeing.