Title: ServiceNow CMDB Consultant Location:Minneapolis, MN, US Job Description: Job#: 3032138 REMOTE Employment Type: Contract to Perm Role Overview As a Sr. Engineer on the ServiceNow platform team, you will serve as a technical expert in ServiceNow CMDB and the Common Service Data Model (CSDM). You will provide design recommendations based on long-term IT organization strategy and your expertise in configuration data governance, discovery, and service model maturity. This role involves determining specifications, planning, designing, and developing business-critical platform solutions while serving as a trusted advisor to various stakeholders. Key Responsibilities - Own and drive CMDB data governance practices, including health scoring, data quality frameworks, CI lifecycle management, and reconciliation strategies. - Design, configure, and optimize ServiceNow Discovery and broader ITOM capabilities to ensure accurate, automated population of CI data. - Lead the design and ongoing maturation of the CSDM implementation, including Business Application, Application Service, and Technology Service layer development. - Serve as a subject matter expert and trusted advisor, translating complex CMDB and CSDM concepts for non-technical audiences. - Contribute to the development of engineering practices, templates, and frameworks that strengthen the broader platform. - Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and governance procedures. - Participate in planning sessions to help decompose and prioritize work and engage in team support rotation. Required Qualifications Education: A bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience is required. Experience: A minimum of 5 years of hands-on ServiceNow CMDB experience is required, including CI class design, relationship modeling, data governance, and CMDB health management. This includes deep expertise in CSDM and a strong command of ServiceNow ITOM. Technical Skills: Candidates must have the ability to translate business and technical requirements into scalable solutions, experience contributing to engineering standards in a product operating model, and demonstrated experience in an Agile environment. Preferred Qualifications - ServiceNow Certified System Administrator (CSA) or CIS-CMDB certification. - Experience in banking, financial services, or similarly regulated industries. - Hands-on experience with ServiceNow ITSM, Security Operations, and/or Integrated Risk Management. - Exposure to Now Assist for ITSM and CMDB, including AI-powered capabilities. Work Environment You approach your work with a sense of ownership and curiosity. You can hold your own in conversations with senior architects while also making space for collaboration across the team. You share new ideas openly, lead through influence rather than authority, and consistently deliver outcomes that meet or exceed expectations for stability, scalability, and resilience. This role begins as a contract engagement with the opportunity to convert to a full-time position and is fully remote. This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Pay Range: $75 - $90 per hour

Role Description The HARMAN People Enablement team is seeking an Analyst – ServiceNow with strong configuration experience to support the design, implementation, and optimization of ServiceNow solutions. The role requires close collaboration with business stakeholders to translate requirements into scalable, efficient configurations within the ServiceNow platform. What You Will Do - Functional & Business Analysis - Engage with stakeholders to gather, analyse, and document business requirements - Translate business needs into functional specifications and solution designs - Conduct workshops, requirement walkthroughs, and solution demos - ServiceNow Configuration - Configure ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and HRSD - Design and configure workflows, Flow Designer, business rules, UI policies, and client scripts - Configure forms, fields, catalogues, service portals, and dashboards/reports - Manage ACLs, roles, and basic security configurations - Solution Design & Implementation - Recommend best practices aligned with ServiceNow standards - Support end-to-end implementation including configuration, testing, and deployment - Collaborate with technical teams for integrations and customizations where required - Testing & Deployment - Prepare and execute test cases (SIT/UAT) - Support defect resolution and ensure quality delivery - Assist in release management and deployment activities - Stakeholder & Change Management - Provide user training and documentation - Support change management and adoption activities - Act as a bridge between business, HR/IT teams, and technical developers Qualifications - 5-8 years of experience in ServiceNow functional roles - Strong hands-on experience in ServiceNow configuration - HRSD - Experience with modules such as ITSM, or CSM - Knowledge of Flow Designer, Service Catalog, and reporting - Understanding of Agile/Scrum methodologies - Strong stakeholder management and communication skills Bonus Points if You Have - Bachelor’s Degree or equivalent experience, with a preferred concentration in Business, Technology Services, Computer Science, Information Systems, or a related discipline - Experience in HR Technology transformations - Knowledge of reporting tools and dashboards - Exposure to governance and platform best practices What Makes You Eligible - This position requires up to 10% of travel. - Be willing to work in Bangalore, India. Benefits - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. - Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more) - Extensive training opportunities through our own HARMAN University - Competitive wellness benefits - Tuition reimbursement - “Be Brilliant” employee recognition and rewards program. - An inclusive and diverse work environment that fosters and encourages professional and personal development.

Role Description A ServiceNow Architect is responsible for providing high-level design and specifications for ServiceNow implementations. They lead development and implementation of ServiceNow applications in the area of ITSM, CSM, SPM, ITOM, and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business/functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving. They can help establish an enterprise-wide technical architecture and implementation strategy setting the foundation for lasting success. Key Responsibilities - Client & Stakeholder Engagement - Lead / Participate in Client Workshops to gather business & technical requirements / user stories - Consult customers and team members on industry and ServiceNow best practices - Deliver on Scoped Application Development and integrations - Configure / Build Application UI and Workflows - Requirements & Analysis - Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards - Adhere to ServiceNow development standards - Delivery & Implementation Support - Development of required integrations components (SSO, LDAP, REST/SOAP Web Services) - Service Catalog structuring and Portal Development (Widget configurations) - Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards - Follow SDLC best practices including those around proper testing and code documentation - Follow the organization’s change management policy for all configuration changes, including vendor made changes - Quality, Adoption & Documentation - Ensure solution designs support usability, scalability, and long‑term maintainability - Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes - Document solution and integration models as relevant for project and client teams to consume - Leverage NOW Create documentation to drive alignment with ServiceNow standards and best practices - Internal Contribution - Contribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators - Share knowledge and best practices within the ServiceNow communities of practice - Support practice leadership with estimation inputs, solution scoping, and pre‑sales discovery when needed Qualifications - Deep knowledge of ServiceNow architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.) - Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine - Familiarity with Service Bridge architecture - Familiarity with Domain Separation architecture - Understanding of JavaScript (Server-side and Client-side in ServiceNow) - Glide API, Business Rule, Script Includes, UI Action, Client Scripts - Integration skills (REST, SOAP, MID Server, Integration HUB) Requirements - 7+ Years of Experience in the ServiceNow platform - Certified System Administrator (CSA) required - Certified Application Developer (CAD) preferred - CTA certification preferred Other Knowledge, Skills and Abilities Required - Leveraging generative AI to build and refine models is preferred - Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred Benefits - Remote position - Must be accessible and available to perform work functions at any time, including nights, weekends, and holidays - Travel up to 25% of the time Company Description Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Role Description The Business Analyst within the ServiceNow Implementation Practice serves as a critical bridge between client business stakeholders, delivery teams, and technical ServiceNow resources. This role is responsible for translating business needs into well-defined functional requirements, supporting end-to-end ServiceNow implementations, and ensuring solutions align to both client outcomes and Nordic delivery standards. This role partners closely with project managers, solution architects, developers, and client SMEs to drive clarity, quality, and adoption across ServiceNow implementations. Essential Responsibilities - Client & Stakeholder Engagement - Partner with client stakeholders to understand business processes, operational challenges, and desired outcomes across ServiceNow implementations. - Facilitate discovery sessions, requirements workshops, and process mapping discussions. - Act as a trusted advisor to clients by clearly articulating tradeoffs, impacts, and recommended approaches within the ServiceNow platform. - Requirements & Analysis - Elicit, document, and manage business and functional requirements using Nordic standard artifacts (process flows, requirement matrices, user stories, acceptance criteria). - Translate business needs into ServiceNow ready functional specifications aligned to platform best practices. - Support backlog refinement and prioritization in alignment with project scope and delivery milestones. - Delivery & Implementation Support - Collaborate with ServiceNow architects and developers to ensure requirements are clearly understood and correctly implemented. - Support sprint planning, backlog grooming, and solution walkthroughs. - Conduct or support UAT planning, execution, and defect triage to ensure solutions meet business expectations. - Quality, Adoption & Documentation - Ensure solution designs support usability, scalability, and long-term maintainability. - Develop and contribute to client-facing documentation including process documentation, training materials, and release notes. - Support change management and adoption efforts in partnership with client teams. - Internal Contribution - Contribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators. - Share knowledge and best practices within the ServiceNow and Business Analysis communities of practice. - Support practice leadership with estimation inputs, solution scoping, and pre-sales discovery when needed. - Create business cases and value propositions for service offerings. Qualifications - 5+ years’ relevant business experience - Bachelor's degree, or equivalent experience, required. Master's degree preferred - Business process analysis and improvement - Requirements elicitation and documentation - Client-facing communication and facilitation - Cross-functional collaboration - Attention to detail and delivery discipline - Adaptability in dynamic implementation environments - Experience using generative AI to build and refine models is preferred Additional Details - Remote position - Must be accessible and available to perform work functions at any time, including nights, weekends, and holidays Company Description Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.