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ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Director, Risk GTM

RiskRiskFull TimeRemoteSeniorTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

40 days ago

Salary

0

Seniority

Senior

Bachelor Degree9 yrs expEnglish

Job Description

Director, Risk GTM

ServiceNow

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Overview As the Global head of Risk GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the Risk portfolio. Reporting directly to the Global Head of CISO Solutions, you will act as a key contributor to business growth, customer engagement, and operational excellence. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration. Key Responsibilities - Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions. - Collaborate with the Risk BU to develop and refine GTM strategies, including influencing pricing, packaging, and market positioning. Integrate customer and market feedback to continuously improve offerings. - Architect and design sales motions that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution. - Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels. - Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners to ensure scalability and performance tracking. - Measure, analyze, and refine business KPIs and BU OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders. - Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning. - Represent the company at industry events, panels, and executive forums. - Foster a culture of innovation, collaboration, and continuous improvement. Qualifications Qualifications - 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role. - Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments. - Deep experience engaging with senior stakeholders and influencing executive decision-making. - Strong analytical, communication, and storytelling skills. - Experience in SaaS, cloud, or enterprise technology preferred. - MBA or equivalent advanced degree is a plus. What We Offer - Senior leader level visibility and impact. - A dynamic, collaborative environment with top-tier talent. - Competitive compensation and benefits. - Opportunities for growth and leadership across the organization. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, Tuition reimbursement, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, Employee awards, Transgender health care benefits, Wellness days, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits, Company-wide vacation

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