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Siigo

En Siigo impulsamos el crecimiento de las pymes, democratizando nuestras soluciones tecnológicas.

Gerente de Renovaciones

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1988H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

65 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expSpanish

Job Description

Gerente de Renovaciones

Siigo

• Supervisas y motivas a los asesores de llamadas para asegurar que estén cumpliendo con los objetivos de renovación, ofreciendo capacitación continua y apoyo para mejorar sus habilidades de comunicación y ventas. • Desarrollas y ejecutas estrategias efectivas para la renovación de los clientes, basadas en el análisis de datos y feedback de clientes. • Aseguras las interacciones de los gestores con los clientes sean de alta calidad, evaluando las llamadas y proporcionando retroalimentación para mejorar la experiencia del cliente y aumentar las tasas de renovación. • Trabajas de la mano con el área de onboarding y experiencia para asegurar que los clientes continúen en la compañía. • Manejas problemas complejos o escalados que los gestores no puedan resolver, y encontrar soluciones efectivas para mantener al cliente en la compañía. • Implementas programas de capacitación y desarrollo para mejorar las habilidades de los asesores, enfocándose en técnicas de venta, manejo de objeciones y servicio al cliente. • Garantizas la gestión de las cohortes que presentan oportunidad tanto en recaudo como en clientes para las instancias de renovaciones.

Job Requirements

  • Eres Estudiante o Profesional en carreras como Ingeniería, Administración de Empresas, Economía y/o carreras afines.
  • Cuentas con mínimo 5 años de experiencia en renovaciones, cobranzas, cartera o comercial, de los cuales debes tener mínimo 1 año liderando equipos.
  • Tienes habilidades en liderazgo, pensamiento estratégico, análisis de información, toma de decisiones, negociación y comunicación asertiva.
  • Cuentas con dominio intermedio de Excel.

Benefits

  • Modalidad de trabajo 100% remoto desde cualquier lugar de Colombia.
  • Contrato a término indefinido directo con la compañía, más beneficios.
  • Ser parte de una compañía que transforma vidas, promoviendo una cultura de excelencia basada en propósito, valores y habilidades.
  • Disfrutar de un Plan de Beneficios, Bienestar y Balance, que integra nuestra vida dentro y fuera de la compañía, creando experiencias de felicidad para colaboradores y sus familias.
  • Interés y apoyo en tu aprendizaje continuo, crecimiento profesional y personal.
  • Disfrutar haciendo lo que te gusta y logrando resultados increíbles.
  • Ser tú mismo y vivir en un ambiente de trabajo inclusivo y diverso.

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