Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.
Adaptive Technology Technician
Location
United States
Posted
85 days ago
Salary
$59.2K - $106.9K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Adaptive Technology Technician
Leidos
Role Description The Adaptive Technology Technician provides specialized support for adaptive technology services under the SEC ISS contract to ensure an accessible, productive end-user computing environment. This role manages and maintains adaptive technology software and hardware, distributes approved solutions to end-user systems, and resolves complex issues escalated beyond service desk support. The technician operates within SEC customer service delivery processes, including ticket tracking, escalation, and SLA-aligned resolution practices. The position also supports user training, needs-based assistive technology support, and accountability for adaptive technology license inventory and reconciliation. PRIMARY RESPONSIBILITIES - Adaptive Technology Operations - Perform daily management and maintenance of adaptive technology components across supported SEC environments. - Administer and sustain assistive software and hardware solutions to maintain reliable user access. - Coordinate lifecycle support for adaptive hardware, including provisioning, replacement, and operational readiness checks. - Recommend and implement improvements to strengthen accessibility support and reduce repeat issues. - Software Distribution and Deployment - Distribute and deploy adaptive technology software to end-user systems using approved SEC support processes. - Configure and validate installations, updates, and compatibility for adaptive technology tools. - Coordinate deployment activities with support teams to ensure minimal user disruption and successful rollout. - Verify post-deployment functionality and document deployment outcomes in the ticketing system. - Incident and Service Request Resolution - Troubleshoot complex adaptive technology incidents and service requests requiring SME-level intervention. - Resolve issues not addressable by service desk personnel and restore user productivity quickly. - Record, prioritize, and manage incidents and requests through SEC ticket workflows and escalation paths. - Perform root-cause analysis, implement corrective actions, and confirm resolution with end users before closure. - User Enablement and Program Support - Provide user-focused support for speech recognition, screen readers/magnifiers, text-to-speech, and adaptive peripherals. - Deliver training and practical guidance tailored to individual user accessibility needs. - Maintain accurate records for adaptive technology service activity, assets, and deployed licenses. - Reconcile deployed adaptive technology licenses against SEC-owned licenses and support reporting requirements. Qualifications - This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract. - Ability to obtain and maintain SEC Public Trust. - Bachelor's degree and 2+ years of experience managing and maintaining adaptive technology in enterprise IT environments. - In lieu of degree, additional experience may be required. - Experience distributing adaptive technology software to end-user systems and validating successful implementation. - Experience troubleshooting user issues and completing problem resolution for adaptive technology incidents and service requests. - Familiarity with various adaptive technology tools, including: - Speech recognition tools - Screen readers and screen magnification tools - Text-to-speech solutions - Braille displays - Ergonomic keyboards - Specialized pointing devices - Adaptive technology software distribution, configuration, and troubleshooting for end-user systems Preferred Qualifications - Experience supporting adaptive technology services in a federal agency or similarly regulated environment. - Familiarity with Section 508 accessibility requirements and practical assistive technology implementation. - Demonstrated ability to create SOPs, knowledge content, and user support documentation. - Experience tracking adaptive technology assets and license utilization metrics for operational reporting. - Assistive Technology Professional (ATP) - IAAP CPACC - ITIL 4 Foundation Original Posting May 4, 2026 Pay Range Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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