• You are the primary point of contact for our partners and customers and ensure the stable operation of their systems. • You handle incoming support requests by phone and in writing, documenting and processing them via our ticketing system. • You are responsible for provisioning, administration and the ongoing operation of customer systems. • You reliably work in a 3-shift schedule (early, late and night shifts). • You are eager to learn, continuously develop your skills and contribute new ideas for process optimization. • You organise yourself confidently in a remote environment and work efficiently and independently.

Senior Cloud Operations Engineer, Databases Job Category: Engineering & Cloud Location: Poland - Remote Meet Our Team: As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow. Picture Yourself at Pega: You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support. At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc. What You'll Do at Pega: - Own database reliability, automation, and performance as we grow our platform - Handle alerts, incidents, service requests and changes within SLA. - Own customer escalations. - Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems. - Use AWS Database Migration Service (AWS DMS) to migrate Pega On-Premise clients to Pega Cloud quickly, securely, and with minimal downtime and zero data loss. - Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services. - Create and maintain operational runbooks. - Identify the needs and build tools to automate repeated operational tasks and reduce toil. - Manage multiple projects simultaneously and able to adapt to changing business goals. - Participate in after hours on-call rotation including weekend shifts. Who You Are: - Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service. - You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills. - Works well with cross-functional global and remote teams. - Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements. - Comfortable working in a fast-paced, enterprise environment. - Possess customer obsession and proven empathy towards customers. What You've Accomplished: You are skilled in Postgres / MongoDB, AWS Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below: - 5+ years of operational or engineering experience of building and maintaining mission critical production database systems in a global enterprise. - 5+ years of experience with enterprise scale Linux Administration. - 2+ years of hands-on operational experience with Amazon Web Services (AWS). Exposure to additional public clouds such as GCP or Azure, a plus. - Deep understanding of PostgreSQL server architecture, RDS database internals and their administrative tasks including installations, upgrades, monitoring, backup, and recovery. - Experience with AWS Database Migration Service (AWS DMS) including analyzing source tables/data to create appropriate DMS tasks for efficient data loads. - Strong understanding of SQL in the context of driving optimal application performance. - Experience with both SQL and NoSQL databases such as PostgreSQL, MongoDB, DynamoDB, Cassandra, Elasticsearch, or equivalent. - Experience configuring database high availability, connection pooling, and load balancing. - Basic network troubleshooting skills including TCP/IP, DNS, VPN. - Experience working on Java technologies and understanding Java/JEE fundamentals. - Administration of web servers running Tomcat, Apache, IIS, Nginx. - Experience in Python, Bash, or similar scripting languages to automate common tasks. Education / Certifications: - Bachelor’s degree in computer science/engineering or equivalent. - DBA certification in Postgres or MongoDB or Oracle. - AWS Certification, a plus. - Pega experience, a plus. Pega Offers You: - Gartner Analyst acclaimed technology leadership across our categories of products. - Continuous learning and development opportunities. - An innovative, inclusive, agile, flexible, and fun work environment. - Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company. - The world’s most innovative organizations as reference-able clients. - Analyst acclaimed technology leadership in a massive emerging market. Additional Information Base salary range for this role is 197,600 - 295,400 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23314

Senior Cloud Operations Engineer, Infrastructure Job Category: Engineering & Cloud Location: US - DC - Remote | US - Massachusetts - Remote | US - Virginia - Dulles | US - Virginia - Remote Meet Our Team: Due to the nature of work with FedRamp, US Citizenship is required. **This is a 2nd shift opportunity (3pm-12am ET)** As a member of the Service Reliability Team (SRT), you will play a critical role in ensuring the reliability, availability, performance, and security of Pega’s cloud infrastructure platforms. We operate a global, follow‑the‑sun 24x7 model with teams across Krakow, Bangalore, Sydney, and the U.S. East Coast. SRT values diversity, collaboration, intellectual curiosity, and a strong ownership mindset. We foster an environment that emphasizes mentorship, continuous learning, and operational excellence at scale. Picture Yourself at Pega: In this role, you will work hands‑on with cloud infrastructure and platform services that underpin Pega’s SaaS offerings. You will take ownership of the systems you operate—digging deep to identify root causes, strengthening resiliency, and preventing recurrence through automation and operational rigor. You’ll collaborate closely with Engineering, Cloud Engineering, Security, and Customer Support to deliver best‑in‑class infrastructure reliability for mission‑critical customer environments. What You'll Do at Pega: - Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA - Own and drive customer-impacting escalations with a focus on stability and service restoration - Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services - Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes - Create, maintain, and continuously improve runbooks, SOPs, and operational standards - Partner with Engineering on pre‑release validation and operational readiness of new platform capabilitiesIdentify opportunities to automate manual or repetitive operational tasks and reduce operational toil - Participate in infrastructure‑focused projects and adapt to evolving business and platform requirementsParticipate in an after‑hours on‑call rotation, including weekend coverageSupport FedRAMP‑compliant environments (U.S. citizenship and residency required) Who You Are: An experienced cloud operations or infrastructure engineer with a strong platform and systems mindsetSelf‑directed, analytical, and driven by continuous improvement and operational excellenceComfortable collaborating with cross‑functional, globally distributed teamsAble to learn and adopt new tools, technologies, and operational patterns quicklyEffective in fast‑paced, enterprise‑scale environmentsCustomer‑focused, with empathy and accountability for production systems What You've Accomplished: - 3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms - 2+ years of hands‑on experience operating AWS infrastructure services (experience with GCP a plus) - 2+ years of Linux systems administration experienceWorking knowledge of AWS services, including but not limited to: - EC2, EBS, S3 - ELB / Load Balancing - VPC, Transit Gateway, Route 53 Experience supporting highly available, fault‑tolerant cloud environmentsFamiliarity with infrastructure automation and scripting (Bash, Shell, Python, or similar)Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operationsAWS or GCP certification preferredCCNA/CCNP a plus, but not required Pega Offers You: - Industry‑leading, analyst‑recognized technology platforms - Continuous learning, certification, and career development opportunitiesAn inclusive, flexible, and globally collaborative work environment - Competitive compensation including base pay, incentive plan, and equity participation #LI-KH2 Additional Information Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23584

• Define and maintain the enterprise architecture strategy, standards, and roadmaps for business intelligence, software engineering, DevOps, cloud platforms, and AI capabilities aligned to business goals. • Lead the design of scalable, secure, and resilient application architectures across on-premises, hybrid, and cloud environments. • Establish engineering best practices for modern software delivery, including microservices, APIs, event-driven architecture, and platform engineering. • Create governance frameworks and architectural guardrails to ensure compliance, cybersecurity, scalability, cost optimization, and technical consistency. • Architect enterprise AI & business intelligence solutions including machine learning, generative AI, copilots, intelligent automation, and data-driven decision support systems. • Define AI integration patterns for business applications, APIs, data platforms, and workflow automation tools. • Ensure responsible AI practices including model governance, privacy, security, explainability, and risk management as pertains to enterprise architecture strategy. • Collaborate with data engineering and analytics teams to establish architectures supporting data pipelines, model training, inference, and MLOps processes. • Lead modernization efforts for legacy applications through re-platforming, refactoring, containerization, and cloud migration strategies. • Provide technical leadership, mentoring, and architectural guidance to business stakeholders, engineers, architects, and delivery teams. • Develop reference architectures, technical standards, and reusable patterns that accelerate delivery across the enterprise. • Facilitate architecture reviews, solution assessments, and technology selection processes for major initiatives. • Monitor industry trends and benchmark enterprise capabilities in software engineering, DevOps maturity, cloud adoption, and AI innovation. • Influence executive stakeholders by translating complex technical concepts into business value, investment priorities, and transformation roadmaps. • Support vendor evaluations, contract reviews, and strategic partnerships for enterprise technology platforms and AI solutions. • Other duties as assigned.