• Lead and manage day-to-day operations, ensuring efficiency, productivity, and quality across all departments. • Develop and implement operational strategies, policies, and procedures aligned with company goals. • Oversee resource allocation, budgeting, and financial performance to maximize profitability. • Drive continuous improvement initiatives to streamline processes and enhance service delivery. • Collaborate with senior leadership to set objectives, monitor progress, and deliver operational reports. • Foster a positive and high-performance team culture through effective leadership, motivation, and development. • Ensure compliance with legal, regulatory, and company standards. • Identify operational risks and implement mitigation strategies.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will - Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. - Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire. - Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue. - Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments. - Conduct daily follow-up with previously unresolved requests. - Handle escalations from Associate I, ensuring customer satisfaction. - Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members. - Stay updated on new product features, updates, and company policies to provide accurate and current information to customers. - Be inspired to take initiative in new projects that contribute to the greater success of the business. - Support in training new team members as needed and guide Associate I in best practices. - Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. - Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude. - Have fun while working hard with a goal-oriented team. Qualifications Here’s What We’re Looking For: General - Business proficiency in English. - 3 years of experience in customer support, a background in banking or payments is a plus. - Ability to work flexible hours, including weekends and public holidays, when there is business needs. Communication - Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style. - Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions. - Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions. Knowledge & Application - Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks. - Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement. Problem Solving - Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations. - Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation. Data Analysis - Collects and reports customer feedback, identifying recurring themes and issues. - Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery. - Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends. Projects - Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support. - Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary. - Assists in the training and support of newer team members as needed. Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and - Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. Flywire is an equal opportunity employer. #LI-Remote

Role Description This is a high-impact leadership role within the Global Sales Strategy & Operations function. Your purpose is to empower the Global Perion Sales organization to reach its full potential and reliably exceed business objectives. You will serve as a strategic catalyst, partnering with Sales and business leaders to architect future-ready strategies while optimizing the organization to excel in the present. As the main business partner to the Americas Sales Managing Director, you will also lead and mentor a team of three regional Strategy & Operations Business Partners responsible for the Americas, EMEA, and APAC regions. Additionally, you will oversee and guide critical Strategy & Operations pillars to activate the sales organization globally. This role is remote-friendly but requires alignment with the EST time zone - the ideal candidate is located in commuting distance to New York City. What You’ll Do - Strategic Business Partnership - Serve as the primary Business Partner to the Americas Sales Managing Director, covering the full CA, USA & LatAm footprint. - Act as a Thought Partner to help shape future strategy while ensuring the organization excels in current execution. - Team Leadership & Global Alignment - Lead, guide, and develop a team of three regional Strategy & Operations Business Partners across AMER, EMEA, and APAC. - Drive global operational consistency and "best-in-class" practices while respecting and integrating local market nuances. - Sales Process Design, Innovation & Automation - Build the unified engine that enables efficiency: define the E2E seller journey (pre/ post/ deal) & CRM architecture to turn strategy into smooth & scalable operations. Drive further scale leveraging AI tools. - Process Architecture: redesign, automate & scale the sales process from prospecting to campaign delivery. - CRM & Tools Efficiency: oversee CRM, systems and tools workflow improvements and help generate strategic & actionable insights. - Scalability: enable “10x growth” by removing friction from cross-sell and up-sell motions for both internal teams and clients. - AI Innovation: progress AI-driven projects by curating sales & business requirements. - Sales Enablement & Knowledge Management - Goal Clarity & Expectations: define role expectations and JDs for key sales roles ranging from Account Managers to Specialists and Sales VPs. - Onboarding & Knowledge Management: design & implement a structured onboarding framework and central knowledge management equipping sellers. - Enablement & Training: design and implement a needs-based enablement calendar and effective delivery of product, skills, tools and operating model trainings. Qualifications - 7+ years of experience in Sales Strategy & Operations, GTM, or related functions - including 2+ years of successful team leadership and coaching. - Proven ability to thrive as a strategic thought partner to senior Sales leadership (Business Partnering), built on high EQ and the "trust equation". - Track record of designing and automating business processes, CRM workflows, and scalable operating models. - Hands-on experience in designing and delivering sales enablement and onboarding programs that drive measurable performance. - Success in fast-paced, ever-evolving environments (ideally in Technology). - Strong, data-driven problem solver with a client-centric mindset and the ability to translate data into actionable commercial strategies. - Exceptional project management skills with the ability to orchestrate and execute global initiatives across multiple time zones. - Strong overall business sense and commercial awareness. - Excellent communication and stakeholder management skills, with the ability to influence at the executive level. - Proficiency in GSuite & deep experience with CRM Systems (ideally Salesforce). Requirements - A deep understanding of the Digital Marketing, Programmatic, and Ad Tech ecosystem. - Solid knowledge of SQL and Tableau. - Experience with workforce planning and optimizing team structures for scale. Benefits - Perion is committed to building a company whose staff reflects the true diversity of our community. - Employees are hired, promoted, and rewarded on the basis of talent, performance, dedication and results. - We embrace our diversity and are proud to be an Equal Opportunity Employer that welcomes all candidates without regard to race, creed, color, religion, national origin, alienage or citizenship status, sex, age, sexual orientation, gender identity, marital status, partnership status, ancestry, disability or veteran status.

• Develop, coordinate, and implement a clear and effective supply chain vision and plan to meet merchant’s demands. • Working cross functionally with other senior team members, this role’s accountability will encompass collaboration with supply chain planning, order fulfillment, customer service, logistics, distribution & inventory management teams. • Manage and direct a large ShipBob fulfillment team. Of importance will be the responsibility to set the vision and standards, direct the function, and build a solid team aligned with the strategy to supervise the major functions inherent within the scope of responsibility. • Provide effective leadership to achieve customer delivery, cost, performance, and improved productivity and quality objectives set for the business. • Responsible and accountable for all fulfillment-related costs across inbound, fulfillment, and outbound sortation networks. • Accountable for establishing performance objectives, developing operational metrics aligned with these objectives, and delivering results on behalf of ShipBob merchants. • Develop and maintain a talent organization by selecting, appointing, and developing people who embody the culture, skills and drive contributing growth of ShipBob. • Drive associate engagement throughout teams to improve leader and business performance. • Direct all functions within budgets and drive cost improvement year-over-year. Develop effective organizational structures. • Create a motivating environment to help people through change in a positive manner successfully; foster open communications, continuous improvement, and innovation; minimize complexity; maintain stability; involve others in decision making. • Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives. • Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to ShipBob Innovation Centers (SICs) and ShipBob Fulfillment Network (SFN) management teams, reinforcing the importance of compliance and continuous improvement across all locations. • Additional duties and responsibilities as necessary.