The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.
Product Specialist, MCAT & PREview Test Preparation
Location
United States
Posted
47 days ago
Salary
$60.4K - $71K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Product Specialist, MCAT & PREview Test Preparation
Association of American Medical Colleges
Role Description The Product Specialist, MCAT & PREview Test Prep, supports the planning, development, delivery, and continuous improvement of the MCAT and PREview preparation portfolio. Working under the direction of the Product Manager, this role assists with project coordination, business operations, vendor communication, and customer service activities to ensure products are high quality and accessible to users. The Specialist collaborates across internal and external teams—including Marketing, IT, the AAMC Store, the Contact Center, and the AAMC’s external test prep vendor—to support customer service, operations, communications, and fulfillment. The position also contributes to user research and data analysis to inform product development and enhancements, identify process improvements, and help ensure a positive customer experience for students, advisors, and institutional purchasers. How you will make an impact? - Product Development & Lifecycle Support: - Assist in planning, developing, launching, and maintaining new and existing MCAT and PREview preparation products and resources. - Support documentation, scheduling, and communication for product launches and updates. - Conduct user acceptance testing and coordinate feedback and issue resolution with internal and external partners. - Serve as a point of contact for customer inquiries received through MCAT preparation communication channels. - Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers. - Track customer service inquiries to identify common issues, pain points, and opportunities for improvement. - Customer Service & Sales Support: - Serve as a point of contact for customer inquiries received through MCAT preparation communication channels. - Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers. - Track customer service inquiries to identify common issues, pain points, and opportunities for improvement. - Business Operations & Cross-Functional Coordination: - Support business operations by coordinating with teams such as Marketing, Finance, IT, and eCommerce to maintain accurate product listings and fulfillment. - Assist with cross-promotions and updates to product pages and communications. - Document and track action items and help resolve operational issues as they arise. - Market Research & Data Analysis: - Assist in collecting and analyzing customer feedback, market research, and usage data to inform product enhancements. - Conduct competitor analyses and summarize findings for consideration by the Product Manager. - Help develop and maintain reports and dashboards tracking portfolio performance. - Vendor & Partner Support: - Communicate with vendors regarding product updates, timelines, and quality expectations. - Track deliverables and escalate issues as needed to ensure product accuracy and reliability. - Support vendor testing and documentation for digital products. - Accommodated Examinee & Administrative Support: - Producing paper materials and fulfilling requests for special format products for accommodated examinees. - Maintain records of requests and ensure compliance with internal policies. - Provide administrative and logistical support to the Exam Preparation team as needed. Qualifications - Bachelor's Degree or equivalent experience. - 0 - 2 years of related work experience. Requirements - 0-2 years of product management experience, including managing projects within a matrixed environment and providing customer support. - Remote Work Eligibility: This position is eligible for remote work in the contiguous US. Compensation Grade Range - $60,350.00-$71,000.00 - Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Equal Opportunity Employer The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic.
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