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We are a global consultancy working across cities, infrastructure & transport, helping people, places & economies thrive
Manager of Onboarding
Location
United States
Posted
35 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Manager of Onboarding
Steer
Role Description We are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience. Reporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from "Sold" to "Successful." Your mission is to: - Slash Time-to-Value - Boost team morale through better workflows - Build a department that serves as the bedrock for long-term customer retention This role is 100% remote for US-based candidates. Qualifications - A proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred). - Experience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before. - A deep understanding of the "Customer Success" philosophy and how the first 30/60/90 days dictate the lifetime value of a client. Requirements - 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success. - Process Optimization Experience: Evidence of a time you reduced onboarding friction or shortened implementation cycles. - Stakeholder Management: Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience. Benefits - 100% remote work environment - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH Equipment - Chance to work with the latest technology - A collaborative, high ownership culture - Opportunities for development and career growth Interview Process - Initial Screen (30min) - Wonderlic Assessment - Hiring Manager Interview (45min) - Case Study Presentation (45min) - Career Journey Interview (60min) - Cross-Collaboration Interview (30min) - Direct Report Interview (30min)
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