Role Description Mercier Consultancy MD is seeking German-Speaking Video Streaming Customer Experts to join our dynamic team in Greece. If you are passionate about video streaming services and providing exceptional customer support in German, this is the perfect opportunity for you. You will help ensure a seamless and enjoyable streaming experience for our German-speaking customers by resolving their inquiries and issues professionally and efficiently. - Deliver high-quality customer service in German via phone, email, and chat, addressing questions related to video streaming platforms. - Support customers with account management, subscription plans, and basic technical troubleshooting. - Maintain accurate records of customer interactions using CRM systems. - Stay informed about new video streaming products, updates, and promotions to provide up-to-date support. - Work closely with team members to improve service effectiveness and customer satisfaction. - Identify and escalate complex cases to the appropriate internal departments when necessary. Qualifications - Fluency in German (both spoken and written) is mandatory; English proficiency is advantageous. - Previous experience in customer service, preferably within the video streaming or technology industry. - Strong communication skills and a customer-focused mindset. - Basic technical aptitude to assist customers with troubleshooting streaming issues. - Familiarity with CRM software and digital communication tools. - Ability to work effectively both independently and as part of a team in Greece. - Flexibility to work in shifts, including evenings and weekends as needed. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Title: Customer Service Representative Location: USA- Job Description: **It All Starts with Our People** As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us. Our highest priority is creating a diverse and welcoming workplace with team members from varied backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply. **The Opportunity** Valvoline has a rewarding opportunity as a **Customer Service Representative (100% remote/work from home).** **Salary:** Pay starting at $16.38/hour **Must be willing to work 12-9 pm, 1-10 pm, and 2-11pm ET, including weekends; schedules are created based off the immediate needs of the business.** **In our Customer Support roles, you would be responsible for:** + Delivering world-class service to customers with issues and inquiries via phone + Quoting prives for services offered by the retail locations and their partners. + Giving information regarding stores and services to customers + Assess customers needs and requirements to help drive them into our stores + Taking back to back calls for a full 8 hour shift + Thriving in a fast-paced, service-driven environment + Maintaining customer relationships + Using proprietary software programs to track calls + Utilizing research skills to troubleshoot customer issues + Providing proactive communication to internal and external customers + Remote position requires stable high speed internet and ability to hard wire directly to router **We take care of the WHOLE you:** + Health insurance plans (medical, dental, vision) + 4% company match on 401(k) if you contribute 4% + Incentive pay* + Personal Time Off + Tuition reimbursement* + Employee Discounts + A fun work environment + Advancement opportunities *Terms and conditions apply and benefits may differ depending on position. **What You'll Need to Succeed:** + High School diploma or equivalent + At least one year of customer service experience or call center experience + AS or BS degree a plus + Ability to multi-task in a fast-paced environment + Team oriented + Ability to connect to modem/ internet + Flexibility to work late shift and weekends + Excellent verbal skills **Your Path to Valvoline** Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com  to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Role Description Mercier Consultancy MD is currently seeking proficient German-Speaking Transportation Customer Experts to join our team based in Greece. This role involves delivering exceptional customer service to German-speaking clients within the transportation sector, ensuring that their needs are met efficiently and professionally. Join us for a rewarding career opportunity that blends language skills with customer care in a vibrant international environment. - Provide excellent customer support and assistance to German-speaking clients regarding transportation services and inquiries. - Manage booking requests, scheduling, and problem resolution through various communication channels. - Maintain accurate documentation of customer interactions and service transactions within the CRM system. - Work closely with internal teams to facilitate smooth transport operations and timely service delivery. - Stay updated on transportation policies, products, and procedural updates to offer precise information to customers. - Identify and suggest improvements to enhance customer satisfaction and optimize service processes. Qualifications - Fluency in German (both written and spoken) is essential; proficiency in English is a plus. - Previous experience in customer service, ideally within transportation or logistics sectors. - Excellent communication skills with a strong customer-oriented approach. - Ability to multitask effectively and solve problems in a dynamic environment. - Knowledge of CRM tools and transportation systems is preferred. - Detail-focused, proactive, and motivated to deliver top-tier service. - Willingness to relocate or work in Greece and embrace multicultural settings. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading web shop in Greece. In this role, you will provide exceptional customer service to German-speaking customers, assisting them with inquiries related to online shopping, orders, returns, and product information. - Deliver professional and friendly customer support to German-speaking clients via phone, email, and chat regarding webshop products, orders, payments, and returns. - Assist customers in resolving issues with orders, payment processing, delivery, and product inquiries promptly and efficiently. - Maintain accurate records of customer communications and transactions using CRM systems. - Collaborate with logistics, sales, and technical teams to ensure timely resolution of customer concerns. - Stay updated on the latest promotions, product offerings, and company policies to provide accurate information. - Provide feedback and suggestions to improve customer service quality and webshop processes. Qualifications - Fluency in German (spoken and written) is essential; proficiency in English is an advantage. - Previous experience in customer service, preferably in e-commerce or retail sectors. - Excellent communication and interpersonal skills with a customer-focused approach. - Ability to handle multiple tasks in a fast-paced environment effectively. - Familiarity with CRM tools and digital communication platforms. - Willingness to relocate and work in Greece. - Strong problem-solving skills and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...