Role Description Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading web shop in Greece. In this role, you will provide exceptional customer service to German-speaking customers, assisting them with inquiries related to online shopping, orders, returns, and product information. - Deliver professional and friendly customer support to German-speaking clients via phone, email, and chat regarding webshop products, orders, payments, and returns. - Assist customers in resolving issues with orders, payment processing, delivery, and product inquiries promptly and efficiently. - Maintain accurate records of customer communications and transactions using CRM systems. - Collaborate with logistics, sales, and technical teams to ensure timely resolution of customer concerns. - Stay updated on the latest promotions, product offerings, and company policies to provide accurate information. - Provide feedback and suggestions to improve customer service quality and webshop processes. Qualifications - Fluency in German (spoken and written) is essential; proficiency in English is an advantage. - Previous experience in customer service, preferably in e-commerce or retail sectors. - Excellent communication and interpersonal skills with a customer-focused approach. - Ability to handle multiple tasks in a fast-paced environment effectively. - Familiarity with CRM tools and digital communication platforms. - Willingness to relocate and work in Greece. - Strong problem-solving skills and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is currently seeking proficient German-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. The role involves providing excellent customer support to German-speaking clients, assisting them with product information, technical support, and after-sales service. - Deliver professional customer service to German-speaking customers via phone, email, and chat regarding household electronics products. - Assist customers with product usage guidance, troubleshooting, warranty inquiries, and service requests. - Maintain accurate documentation of customer interactions and follow-up activities using CRM tools. - Collaborate with technical and sales teams to resolve customer issues efficiently. - Stay updated on product features, company policies, and industry developments. - Provide feedback to improve customer service quality and processes. Qualifications - Fluency in German (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service, ideally within the electronics or household appliances sector. - Strong communication, interpersonal, and problem-solving skills. - Ability to work effectively in a fast-paced, multicultural environment. - Familiarity with CRM systems and digital communication tools. - Willingness to relocate and work in Greece. - Customer-focused attitude with attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description - Prepare and process invoices - Submit warranty registrations and rebate documentation - Manage administrative tasks and documentation - Maintain accurate digital records - Support office managers with daily operations - Assist with customer service tasks when needed - Help with basic social media content and scheduling Qualifications - Strong English communication skills (written and spoken) - Experience as a Virtual Assistant, Admin, or similar role - Highly organized with strong attention to detail - Comfortable using tools and learning new systems - Able to work independently and manage multiple tasks Requirements - Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) - Experience handling permits, rebates, or documentation - Familiarity with social media tools - Fully remote, long-term opportunity - Work directly with US-based teams - Stable full-time schedule - Clear processes and structured work - Opportunity to grow into higher-level roles

Role Description - Responder prontamente às sessões de interpretação em vídeo e áudio, conduzindo-as de maneira amigável e profissional; - Apresente os conceitos e significados corretos de acordo com os padrões de interpretação estabelecidos, evitando omissões ou acréscimos; - Fale com clareza em ambos os idiomas, sempre usando pronúncia correta, títulos e expressões de cortesia; - Mantenha uma postura calma e profissional durante as sessões de RPG por vídeo e áudio em todos os momentos; - Aja com imparcialidade e discernimento durante as sessões de interpretação, sejam elas de qualquer segmento ou situação, sem demonstrar julgamentos ou preconceitos; - Siga as instruções do cliente, de acordo com os padrões estabelecidos e sua terminologia, para garantir que as expectativas sejam atendidas. Qualifications - Experiência desejável em áreas relacionadas à língua inglesa, como ensino, avaliação linguística, tradução ou interpretação; - Idade mínima de 18 anos; - Inglês nativo ou fluente (obrigatório) + Português nativo; - Residir em São Paulo/SP ou Rio Grande do Norte (Natal); - Internet com velocidade mínima de download de 15 Mbps e upload de 3 Mbps (verificada por meio de teste de velocidade); - O serviço de internet deve ser cabeado (cabo ou fibra óptica), internet via satélite não é permitida; - Concluir o ensino médio. Benefits - Oportunidades de crescimento na carreira; - Programa de idiomas: Disponível para todos os funcionários; - Promoções internas: Incentivamos o crescimento interno! - Plano de Carreira JUMP: Dê o próximo passo em apenas 3 meses; - Parcerias Acadêmicas: Aproveite descontos de até 50% nas mensalidades para apoiar sua formação profissional contínua; - Participação nos Lucros (PLR): Reconhecemos e recompensamos o seu desempenho; - Vales-refeição, vales-alimentação e vales-combustível; - Cartão Bullla: Adiantamento salarial e empréstimos para folha de pagamento; - Seguro de Vida e Auxílio Funeral: Tranquilidade para você e sua família; - TotalPass: Bem-estar e acesso a uma rede de academias; - Plano de saúde com cobertura para dependentes: Nós cuidamos de quem você ama; - Auxílio-creche: Disponível para crianças de até 5 anos, com apoio aos pais; - Programa de Bem-Estar: Promovendo o bem-estar físico, mental, social e financeiro; - Posição inclusiva: Aberta a pessoas com deficiência (PCD).