Role Description The Associate Operational Excellence Director leverages expertise and knowledge to plan and manage initiatives and activities designed to lead teams through change management. The Associate Director develops and implements processes, standards or operational plans with the goal of operational excellence across the business collaborating across a group of diverse stakeholders. - Lead the planning, execution, and delivery of enterprise initiatives and cross-functional programs from initiation through close-out. - Define project scope, objectives, deliverables, timelines, and success metrics in alignment with organizational priorities. - Manage project risks, dependencies, and issues, escalating as appropriate to ensure successful outcomes. - Apply structured project and program management methodologies to ensure consistent, predictable delivery. - Support the vision of and commitment to continuous improvement in operational excellence across all activities. - Translate enterprise and functional strategies into actionable plans and roadmaps for enterprise initiatives. - Support execution of transformation, process improvement, and operational effectiveness programs. - Identify opportunities to improve efficiency, quality, scalability, and consistency across the organization. - Ensure enterprise initiatives are aligned with governance requirements, quality standards, and regulatory expectations. - Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation. - Lead stakeholders in root-cause problem-solving techniques to identify core process challenges. - Lead the development of recommendations for process improvement, leveraging subject matter experts for critical input. - Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives. - Identify, develop and execute strategies for on-going and sustained improvement in operational functions, including identification of tools, systems, staffing or other resources, procedures, and communication. - Partner on the design and implementation of new business processes with organizational context and priorities in mind. - Lead organizational change management to ensure adoption and sustainability of process changes. - Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion. - Identify operational risks and lead implementation of mitigation plans. - Ensure or lead the documentation of business process. - Establish key performance metrics and dashboards for monitoring operational performance. - Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed. - Develop and monitor key performance indicators (KPIs) to track progress and drive decision-making. - Monitor adoption of process, system and organizational changes to ensure long-term and sustained adoption. Qualifications - Minimum Required: Bachelor’s degree (or its international equivalent) + 12 years of related experience. - Other Required: Experience in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in the key areas of the role. - Strong drug development experience with understanding of other functions relevant to the position. Skills - Excellent written and oral communication skills. - Strong strategic and analytical thinking. - Ability to prioritize critical needs. - Strong clinical operations and drug development experience. - Strong computer skills, specifically with MS Word, Excel, PowerPoint, and with web/data-based platforms. Competencies - Exhibits high self-motivation and is able to work and plan independently as well as in a team environment. - Exceptional analytical and problem-solving skills. Proficiency in data analysis and performance metrics. - Highly organized with excellent presentation, oral and written communication skills. - Strong interpersonal and client-facing skills and a proven ability to contribute to a team environment. - Proven ability to effectively influence, negotiate and manage conflict. - Strong sense of ownership and pride in quality of outputs. - Ability to multitask tight timelines prioritizing workload and maintaining high quality standards. - Flexible attitude with respect to work assignments, new learning opportunities, and ability to thrive in a fast-paced dynamic environment. Benefits - Discretionary annual bonus. - Health insurance. - Retirement savings benefits. - Life insurance and disability benefits. - Parental leave. - Paid time off for sick leave and vacation.

• Lead the planning, execution, and delivery of enterprise initiatives and cross-functional programs from initiation through close-out. • Define project scope, objectives, deliverables, timelines, and success metrics in alignment with organizational priorities. • Manage project risks, dependencies, and issues, escalating as appropriate to ensure successful outcomes. • Apply structured project and program management methodologies to ensure consistent, predictable delivery • Support the vision of and commitment to continuous improvement in operational excellence across all activities. • Translate enterprise and functional strategies into actionable plans and roadmaps for enterprise initiatives. • Support execution of transformation, process improvement, and operational effectiveness programs. • Identify opportunities to improve efficiency, quality, scalability, and consistency across the organization. • Ensure enterprise initiatives are aligned with governance requirements, quality standards, and regulatory expectations. • Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation. • Lead stakeholders in root-cause problem-solving techniques to identify core process challenges. • Lead the development of recommendations for process improvement, leveraging subject matter experts for critical input. • Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives. • Identify, develop and execute strategies for on-going and sustained improvement in operational functions, including identification of tools, systems, staffing or other resources, procedures, and communication. • Partner on the design and implementation of new business processes with organizational context and priorities in mind. • Lead organizational change management to ensure adoption and sustainability of process changes. • Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion. • Identify operational risks and lead implementation of mitigation plans. • Ensure or lead the documentation of business process. • Establish key performance metrics and dashboards for monitoring operational performance. • Translate enterprise and functional strategies into actionable plans and roadmaps for enterprise initiatives. • Support execution of transformation, process improvement, and operational effectiveness programs. • Identify opportunities to improve efficiency, quality, scalability, and consistency across the organization. • Ensure enterprise initiatives are aligned with governance requirements, quality standards, and regulatory expectations. • Oversee or lead training and guidance to teams on new processes and how to identify improvement opportunities, building awareness on continual improvement initiatives. • Standardizes best practices and processes across the organization to ensure consistency and sustainability. • Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed. • Develop and monitor key performance indicators (KPIs) to track progress and drive decision-making. • Monitor adoption of process, system and organizational changes to ensure long-term and sustained adoption.

Role Description The Janitorial Operations Coordinator is responsible for supporting the day-to-day operational coordination of janitorial service accounts. This role ensures smooth communication between field staff, clients, and internal teams while maintaining service quality, scheduling accuracy, and operational efficiency. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment where coordination, documentation, and communication are essential to maintaining service standards. - Operations Coordination - Coordinate daily janitorial service schedules across multiple client locations. - Monitor service coverage to ensure all scheduled cleaning assignments are completed on time. - Serve as a liaison between field janitorial teams, operations management, and clients. - Assist with workforce scheduling, shift coverage, and adjustments when staffing issues arise. - Client Support and Communication - Respond to client inquiries regarding service schedules, issues, or special requests. - Document and escalate service issues or complaints to the appropriate internal teams. - Ensure client requests are tracked and resolved within agreed timelines. - Administrative & Clerical Support - Maintain accurate operational records, reports, and service documentation. - Update internal systems with job details, schedules, and service confirmations. - Assist with preparing operational reports and performance updates for management. - Vendor & Staff Coordination - Coordinate with field supervisors and janitorial staff regarding daily assignments. - Support onboarding documentation and communication for new field staff when required. - Track attendance, job completion, and service performance indicators. - Quality Assurance Support - Help monitor quality control processes and track service feedback from clients. - Support operational improvements by identifying recurring service issues. - Ensure compliance with company operational procedures and client service standards. Qualifications - Bachelor’s degree in Business Administration, Operations Management, or a related field preferred. - Minimum 1–3 years of experience in operations coordination, administrative support, or service operations. - Experience working in facility management, janitorial services, logistics, or service operations is an advantage. - Strong Microsoft Office 365 skills, particularly in Excel, Word, Outlook, and Teams. - Experience working in a structured business environment with operational processes and reporting. Benefits - HMO with 1 free dependent upon hire. - Life Insurance. - 20 PTO credits annually. - VL and SL cash conversion. - Annual Performance-Based Merit Increases and Employee Recognition. - Great Company Culture. - Career Growth and Learning. - A laptop will be provided by the company. - Night Differential. - Work From Home. - Monday - Friday, NIGHTSHIFT. - PHP 46,500 ALL IN.

Role Description The Operations Director will oversee the operations of NIVA Health’s multi-clinic, nationwide network of Primary Care/IV Nutritional Wellness and Regenerative Medicine offices. This role requires a strong operational background with experience in the start-up, expansion, and implementation of Primary Care service lines. The Operations Director will play a key role in strategic planning, business development, employee relations, and financial oversight, with a strong emphasis on compliance and billing practices. This position is critical to ensuring operational excellence, patient-centered care, and alignment with NIVA Health’s mission of providing stellar patient care. The Operations Director must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. NIVA Health Core Values: As a member of the NIVA Health leadership team, you will embody and promote our core values: - Teamwork: Foster collaboration and unity across all levels of the organization. - Resilience: Maintain a positive attitude and determination to overcome challenges. - Open-Mindedness: Encourage innovation and diverse perspectives. - Ownership: Take responsibility for achieving goals and driving success. - Positivity: Inspire optimism and enthusiasm throughout the team. Key Responsibilities - Lead operations for multiple Primary Care clinics across the U.S. - Drive start-up and implementation of new service lines, ensuring seamless integration with existing operations. - Oversee budgeting, forecasting, reporting, and auditing. - Develop and maintain strategic plans to support organizational growth and sustainability. - Ensure systems are in place to evaluate performance against NIVA Health objectives. - Monitor compliance with OSHA, HIPAA, and all state/federal regulatory requirements. - Establish, update, and enforce standard operating procedures (SOPs) and protocols. - Stay informed of industry trends, regulatory changes, and potential risks/opportunities. - Coordinate cross-functional collaboration with clinical, HR, IT, and finance teams. - Provide strong leadership across geographically dispersed teams. - Partner with HR in recruitment, performance management, and employee relations. - Promote a culture of accountability, ownership, and continuous improvement. - Mentor and coach staff to achieve professional development and departmental goals. - Communicate effectively with clinic managers and executive leadership to align priorities. - Ensure systems are in place for quality monitoring and clinical risk management. - Conduct audits on compliance, service delivery, and infection control. - Oversee credentialing and billing-related compliance for all service lines. - Develop and enforce policies that align with clinical and non-clinical regulatory standards. - Partner with HR and Compliance to address outcomes, risks, and performance issues. - Complete other duties as assigned at the discretion of management. Qualifications - Proven operational leadership experience and successful track record in multi-clinic, nationwide healthcare organizations. - Demonstrated success in start-up and implementation of Primary Care service lines. - Strong knowledge of billing practices and revenue cycle management. - Experience with strategic planning, business acumen, and employee relations. - Ability to oversee compliance, audits, and quality initiatives. - Detail oriented and ability to juggle multiple projects. - Excellent communication, organizational, and leadership skills. - Knowledge of regulatory agencies and standards that govern primary care practices. - Bachelor’s Degree or above in Healthcare Administration is highly desirable. - 10 years experience managing Primary Care clinics. - Flexibility to travel (Required). Benefits - Competitive salary starting at $90 - $100k per year, plus performance-based bonus opportunities. - A supportive and collaborative work environment. - Opportunity to make a meaningful impact in a growing organization focused on wellness and regenerative care. - Comprehensive Benefits: Health, dental, vision, life, paid time and holidays, 401k plan with employer matching and more. - 401(k) - 401(k) matching - Dental insurance - Health insurance - Vision insurance - Willingness to travel: 75% (Required) How to Apply If you are a passionate leader with the skills and experience to thrive in this role, we would love to hear from you! Please submit your resume and cover letter detailing your qualifications and interest in the position. Join NIVA Health in making a difference in the lives of our patients and advancing the field of wellness care!