Role Description - Responder prontamente às sessões de interpretação em vídeo e áudio, conduzindo-as de maneira amigável e profissional; - Apresente os conceitos e significados corretos de acordo com os padrões de interpretação estabelecidos, evitando omissões ou acréscimos; - Fale com clareza em ambos os idiomas, sempre usando pronúncia correta, títulos e expressões de cortesia; - Mantenha uma postura calma e profissional durante as sessões de RPG por vídeo e áudio em todos os momentos; - Aja com imparcialidade e discernimento durante as sessões de interpretação, sejam elas de qualquer segmento ou situação, sem demonstrar julgamentos ou preconceitos; - Siga as instruções do cliente, de acordo com os padrões estabelecidos e sua terminologia, para garantir que as expectativas sejam atendidas. Qualifications - Experiência desejável em áreas relacionadas à língua inglesa, como ensino, avaliação linguística, tradução ou interpretação; - Idade mínima de 18 anos; - Inglês nativo ou fluente (obrigatório) + Português nativo; - Residir em São Paulo/SP ou Rio Grande do Norte (Natal); - Internet com velocidade mínima de download de 15 Mbps e upload de 3 Mbps (verificada por meio de teste de velocidade); - O serviço de internet deve ser cabeado (cabo ou fibra óptica), internet via satélite não é permitida; - Concluir o ensino médio. Benefits - Oportunidades de crescimento na carreira; - Programa de idiomas: Disponível para todos os funcionários; - Promoções internas: Incentivamos o crescimento interno! - Plano de Carreira JUMP: Dê o próximo passo em apenas 3 meses; - Parcerias Acadêmicas: Aproveite descontos de até 50% nas mensalidades para apoiar sua formação profissional contínua; - Participação nos Lucros (PLR): Reconhecemos e recompensamos o seu desempenho; - Vales-refeição, vales-alimentação e vales-combustível; - Cartão Bullla: Adiantamento salarial e empréstimos para folha de pagamento; - Seguro de Vida e Auxílio Funeral: Tranquilidade para você e sua família; - TotalPass: Bem-estar e acesso a uma rede de academias; - Plano de saúde com cobertura para dependentes: Nós cuidamos de quem você ama; - Auxílio-creche: Disponível para crianças de até 5 anos, com apoio aos pais; - Programa de Bem-Estar: Promovendo o bem-estar físico, mental, social e financeiro; - Posição inclusiva: Aberta a pessoas com deficiência (PCD).

Title: Mortgage Customer Specialist Location: Palm Bay United States Job Description: Full Time Work From Home Pay Rate: $16/hr. Shift: Agents are scheduled during the hours of 8AM-9PM EST Monday-Friday and will work 1 Saturday per month from 8AM-1:30 EST. Job Title: Mortgage Customer Specialist Our employees contact homeowners to assist them in catching up on loan payments. We are committed to providing compassionate support to our customers as we help them navigate home loan payments during challenging times. Duties and responsibilities: - Identify customer questions, complaints, concerns, and overall needs. - Handle customer complaints respectfully and professionally. - Redirect customers to appropriate departments and teams when appropriate. - Follow up with callers on complaint/question status, ensure resolution. - Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction. - Follow all communication procedures, policies, and guidelines during every customer interaction. - Perform duties and responsibilities with our customers' satisfaction as your number one priority. Education: - High school diploma or equivalent (GED) required. Experience & Abilities: - Minimum one year of Call Center experience required - Helpful, friendly customer service experience is required. - Able to talk on the phone and navigate a computer at the same time. - Able to read notes within the computer system to answer questions. - Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly. - Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller). Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer. Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action toemploy and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Role Description Mercier Consultancy MD is looking for skilled German-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. In this role, you will provide exceptional customer service to German-speaking clients, assisting them with inquiries related to automobile products, services, and after-sales support. - Offer professional and courteous support to German-speaking customers via phone, email, and chat regarding automotive products, service appointments, and technical assistance. - Assist customers in troubleshooting, booking maintenance, and resolving issues promptly. - Maintain detailed and accurate records of customer interactions within CRM systems. - Coordinate with sales, technical, and service teams to ensure high levels of customer satisfaction. - Keep up-to-date with the latest automotive product knowledge, company policies, and market trends. - Provide insights and feedback to management to enhance customer service and processes. Qualifications - Fluency in German (both spoken and written) is required; proficiency in English is advantageous. - Previous experience in customer service, preferably in the automotive industry. - Strong communication and interpersonal skills focused on customer satisfaction. - Ability to multitask and thrive in a fast-paced environment. - Familiarity with CRM tools and digital customer service platforms. - Willingness to relocate and work in Greece. - Passion for the automotive sector and problem-solving abilities. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking motivated Danish-Speaking Customer Experts to join our team servicing a leading automotive company in Greece. This position offers a fantastic opportunity to support Danish-speaking customers by providing exceptional assistance related to automotive products and services. - Provide timely and professional customer support to Danish-speaking clients via phone, email, and chat regarding automotive products, services, and inquiries. - Assist customers with product details, service bookings, troubleshooting, and issue resolution. - Maintain accurate documentation of customer interactions and updates in the CRM system. - Collaborate closely with internal teams including sales and technical support to ensure customer satisfaction. - Stay informed about latest automotive products, features, and company policies to provide precise information. - Offer feedback to management for continuous improvement in customer service quality. Qualifications - Fluency in Danish (spoken and written) is mandatory; proficiency in English is a plus. - Previous experience in customer service, preferably within the automotive industry. - Excellent communication, problem-solving skills, and customer-oriented attitude. - Ability to work efficiently in a dynamic, fast-paced environment and manage multiple tasks. - Familiarity with CRM systems and digital support tools. - Willingness to relocate and work in Greece. - Strong organizational skills and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description