Cloud Service Agent
Location
Worldwide
Posted
23 days ago
Salary
€50K / year
Seniority
Mid Level
Job Description
Cloud Service Agent
Cloudiax AG
Role Description Zur Verstärkung unseres Cloud-Service-Teams suchen wir dich ab sofort als engagierten Mitarbeiter (m/w/d), um unser Wachstum weiter voranzutreiben und eine erstklassige Servicequalität sicherzustellen. - Du bist erster Ansprechpartner für unsere Partner und Kunden und stellst den stabilen Betrieb ihrer Systeme sicher. - Du nimmst telefonische und schriftliche Support-Anfragen entgegen, dokumentierst und bearbeitest sie über unser Ticket-System. - Du kümmerst dich um die Bereitstellung, Administration und den laufenden Betrieb von Kundensystemen. - Du arbeitest zuverlässig im 3-Schicht-System (Früh-, Spät- und Nachtschicht). - Du bist lernbereit, entwickelst deine Fähigkeiten kontinuierlich weiter und bringst neue Ideen zur Prozessoptimierung ein. - Du organisierst dich im Remote-Umfeld souverän und arbeitest effizient sowie eigenverantwortlich. Qualifications - Abgeschlossene Ausbildung als Fachinformatiker für Systemintegration oder eine vergleichbare IT-Qualifikation. - Erste Berufserfahrung im Support und idealerweise im Umgang mit Ticket-Systemen. - Erfahrung mit Terminalserver-Umgebungen, ERP-Software, Windows Server und Grundkenntnisse in Linux von Vorteil. - Sicher in deutscher und englischer Kommunikation; Spanischkenntnisse sind ein Plus. - Analytisches Denken, Verantwortungsbewusstsein und strukturierte Arbeitsweise. - Du suchst eine langfristige Perspektive und schätzt die Freiheit eines modernen, ortsunabhängigen Arbeitsumfelds. Benefits - 100% Remote-Arbeitsplatz mit großer zeitlicher Flexibilität. - Einstiegsgehalt 50.000 € / Jahr, automatische KPI-basierte Gehaltserhöhungen und attraktive Jahresboni. - 30+ Tage Erholungsurlaub. - Voll ausgestatteter Premium-Homeoffice-Arbeitsplatz. - Firmen-(e)Bike, betriebliche Kranken-Zusatzversicherung und weitere Corporate Benefits. - Arbeiten in einem internationalen Umfeld bei einem der weltweit führenden Cloud-Provider im SAP-Umfeld.
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