Zeiders Enterprises

Title: LMS Specialist Location: Nationwide Job Description: Job category: Learning and Development Services Requisition number: GLWEB005073 - Full-time - Remote - Locations Nationwide Woodbridge, VA 22192, USA Job details Description Job Title: LMS Specialist Summary The LMS Specialist works in the CNIC Division as part of the Professional Development and Training Team. This team supports government contracts delivering quality of life programming to service members and their families. The ideal candidate will provide help-desk support and troubleshooting learner issues, scheduling and management of events in the Cornerstone On Demand (CSOD) LMS, reporting on LMS activities, creation and maintenance of Adobe Connect classrooms, and supporting the delivery of webinars as a session producer. This position requires meticulous attention to detail, ability to conduct quality control (QC) on projects, ability to prioritize and work with little supervision, and strong customer service skills. This is a telework position with non-traditional hours (2:00PM-10:30PM ET). Essential Duties and Responsibilities - Staff and support the LMS Helpdesk to assist learners worldwide with LMS access and functionality issues with the ability to adjust hours as needed for customer support. - Assist with live, online learning events providing superior customer service through technical assistance and facilitation during events with audiences of up to 100 learners on the Adobe Connect Platform. - Establish and manage monthly events and activities in the CSOD LMS. - Create, manage, and control quality of Adobe Connect classrooms and LMS learning activities and assessments. - Create and distribute contract-required reports using Excel and ensure compliance with all quality control procedures to ensure high quality products and deliverables. - Other duties as assigned Supervisory Responsibilities – This job has no supervisory responsibilities. Required Qualifications - AA/AS degree plus two years’ relevant work experience providing customer service and support in a technical environment. - High speed internet access and a dedicated, distraction-free professional workspace that provides a secure, private environment suitable for full-time telework. - Exceptional computer skills including proficiency in the Microsoft 365 suite of products, such as but not limited to Outlook, Word, Excel, and PowerPoint. - Expertise with data management/data manipulation utilizing advanced features in Excel. - Skill in handling multiple projects simultaneously in a fast-paced environment while meeting project deadlines. - Experience successfully conducting Quality Control activities in a technical setting. - Excellent written and oral communication. - Strong analytical and technical skills with exceptional attention to detail and organization. - Ability to regularly work non-traditional hours of 2:00PM-10:30PM ET. - Ability to travel one to two times per year as required. Preferred Qualifications - Familiarity with Google Analytics or other analysis tools. - Experience with web-based instruction and online learning platforms (CSOD, Moodle, Adobe Connect, ZOOM, or other similar platforms). Other Requirements - U.S. citizenship is required for this position in accordance with specific federal contract requirements. - Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. Competencies To perform the job successfully, an individual should demonstrate the following competencies: - Ability to work both independently and as part of a team. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Must have a dedicated professional workspace that provides a secure, private environment suitable for full-time telework and is free of distractions or personal commitments during the workday. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #Nationwide The noise level in the work environment is usually quiet. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Marketing Manager Job Category: Learning and Development Services Requisition Number: MARKE005062 Full-Time Remote Locations Nationwide Woodbridge, VA 22192, USA Job Description: Job Title: Marketing Manager Zeiders supports individuals and families across federal, state, and local government and commercial sectors. As a longstanding veteran owned business located in Woodbridge, Virginia, we bring decades of experience as industry experts in comprehensive program management, case management, staffing services, and organizational support to improve the quality of life for communities. Our people-centric, solution- focused business approach is built on subject matter expertise, quality processes, and innovative solutions which have cultivated strong partnerships and earned client confidence and repeat business from satisfied customers over 40 years. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. The Marketing Manager supports the promotion and delivery of Fleet & Family Support Programs (FFSP) by planning, coordinating, and executing strategic marketing and outreach efforts. This role ensures Sailors and their families are informed of and connected to available resources, trainings, and services. The Marketing Manager leverages digital platforms, content curation, and targeted communication strategies to enhance program visibility, accessibility, and engagement across Navy communities. This position is on the Professional Development and Training Team (PDTT). This is a telework position. Essential Duties and Responsibilities Program Marketing & Campaign Coordination - Plan, execute, and optimize audience-tailored marketing campaigns across multiple platforms (social media, video, print) - Develop campaign timelines and ensure timely delivery of products and messaging - Expand and enhance communication outreach strategies to support program growth - Coordinate with program staff, leadership, and command points of contact to align messaging with operational needs Content Development & Curation - Develop and produce marketing content, including print copy, videos, social media graphics, flyers, newsletters, and presentations - Write and distribute weekly messaging for commands and Learning Management System. (LMS) - Apply content curation principles by identifying, selecting, organizing, and sharing high-quality resources, presenting them in a meaningful and user-friendly way - Translate complex program information into clear, engaging content tailored to Sailors and families Social Media & Outreach - Develop and schedule social media content to increase awareness and participation - Monitor engagement and respond to inquiries in coordination with program staff - Support outreach to commands, family members, ombudsmen, and community partners Training & Event Promotion - Promote FFSP training (webinars/events) and programs across program areas (deployment readiness, transition assistance, resilience, financial readiness) - Coordinate marketing content for live and virtual events, including registration, reminders, and follow-up communication - Support Mobile Training Team (MTT) and command-requested training promotion Email Marketing & Communications - Develop and distribute targeted email campaigns and newsletters - Maintain and segment distribution lists for specific audiences - Track performance metrics (open rates, engagement) and refine strategies accordingly Public Affairs & Compliance - Collaborate with Public Affairs Office (PAO) as appropriate to ensure alignment with Navy communication standards - Ensure all materials meet Navy branding, policy, and communication guidelines - Coordinate required reviews and approvals Required Qualifications - Bachelor’s degree in Marketing, Communications, Public Relations, or a related field. - Minimum of 3 years’ experience in marketing with a focus on digital media. Work samples will be requested. - Experience developing and executing digital marketing and communication strategies across web and social media platforms, tailored to diverse target audiences. - Experience in video creation with platforms such as Camtasia or Adobe Premiere Pro. - Demonstrated proficiency in using common industry software applications to include Microsoft Office suite, specifically Power Point and Publisher - Knowledge of the military lifestyle culture - Skilled in drafting graphic materials utilizing common industry professional graphic design tools. - Excellent oral and written communication skills. - Creative thinking and problem solving. - Ability to multi-task, anticipate needs and work independently. - High comfort level with the use of technology for communication and task completion. - Ability to work effectively in a virtual team environment. Preferred Qualifications: - Knowledge of Navy, military family programs and/or Fleet and Family Support Programs - Experience in use of online project management and collaboration tools to manage projects, deadlines and collaborate with virtual team members and customers. - Experience in marketing in a military environment and demonstrated understanding of military affiliated communication channels - Adobe Creative Cloud graphic design software experience Other Skills and Abilities    - U.S. citizenship is required for this position in accordance with specific federal contract requirements. - Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.  Competencies To perform the job successfully, an individual should demonstrate the following competencies : - Ability to work both independently and as part of a team. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. - Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. - Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Physical Demands. Works in home office area. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses laptop computer, telephones, printers and other office equipment. The employee may occasionally lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment. Telework employees are expected to have a dedicated work space and high-speed internet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request.