• This team is hiring for two openings. Each position will support one or more projects, focused on different areas such as Certified Community Behavioral Health Centers (CCBHCs), behavioral health workforce, or tobacco- and cancer-related disparities among individuals with mental health needs. • Responsibilities may include but are not limited to: Meeting Coordination & Support: Coordinate scheduling meetings and events through Outlook for internal and external teams. Coordinate logistics for meetings and events, including appropriate set-up for virtual meetings through Zoom and Microsoft Teams. Facilitate logistics and administrative needs during virtual meetings, such as screen sharing, breakout rooms, monitoring chat boxes, etc. Support meeting preparation and close out such as sharing agendas and meeting materials prior, as well as follow-up items after. • Technical Assistance: Support development of technical assistance activities and resources as assigned, such as virtual events or resource development. Support tracking and monitoring of technical assistance activities as assigned, such as tracking attendance, attendee satisfaction, and other metrics required for reporting. • Program Administration: Support data entry workflows, including entering candidate information into relevant tracking systems and ensuring records are accurate and up to date across platforms. Track milestone progress throughout the candidate onboarding cycle, maintaining internal dashboards or trackers and flagging outstanding items or discrepancies to the supervising team. Prepare, organize, and maintain internal finance-related documentation, including invoice tracking logs, purchase documentation, and budget-related records as assigned. • Other project tasks as assigned.

• Create, update, and maintain fiber network records using GIS platforms • Develop and maintain accurate network maps, route documentation, and as-built records • Support the documentation of OSP and ISP fiber infrastructure, including conduit, splice points, and fiber routes • Work with engineering and field teams to ensure GIS records reflect real-world network conditions • Assist with site inspections and verification of fiber infrastructure • Maintain splice records, GIS data layers, and KMZ network files • Support the planning and documentation of fiber installation, splicing, and testing work • Track work activities, infrastructure updates, and materials using internal systems • Assist with network restoration documentation and updates during outage events • Occasionally support installation or maintenance activities in data centers or remote facilities • Other duties as assigned.

Role Description We are seeking an organized and detail-oriented Administrative Scheduling Specialist to support client coordination and scheduling operations in a fully remote environment. This role focuses on managing calendars, coordinating appointments, and ensuring scheduling details are accurate and handled efficiently from request through confirmation. In this position, you will: - Communicate with clients to gather necessary information, coordinate scheduling requests, and provide timely updates regarding appointments or reservations. - Review details carefully, monitor scheduling timelines, and maintain organized records using internal systems and digital tools. - Stay organized and manage multiple requests to ensure a smooth and professional experience for clients. The ideal candidate is dependable, proactive, and comfortable working independently while maintaining clear and professional communication. Strong attention to detail and the ability to follow established processes are key to success in this role. Qualifications - Strong communication and organizational skills - Excellent attention to detail and time-management abilities - Comfortable using scheduling tools, calendars, and online platforms - Ability to work independently in a remote environment - Administrative, scheduling, or customer service experience preferred but not required Requirements - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions. Benefits - 100% remote work environment - Training and ongoing support provided - Opportunity to build administrative and coordination skills within a supportive team

• Configure Salesforce Service Cloud: page layouts, record types, Lightning pages, and dynamic forms • Build case management workflows: case queues, assignment rules, escalation rules, auto-response templates, and milestones • Design screen flows that guide clinical staff through multi-step tasks (prior authorizations, patient referrals, medication refill escalations) with minimal training • Create real-time dashboards and reports: open cases by status, VA workload, resolution times, escalation frequency • Configure omni-channel routing for phone, email, portal, and SMS case intake • Support integration with Dialpad (CTI), Tebra (EHR), Answer Connect, and other clinic systems as the platform matures • Build knowledge base articles within Salesforce for staff SOPs and payer-specific instructions