• Create, update, and maintain fiber network records using GIS platforms • Develop and maintain accurate network maps, route documentation, and as-built records • Support the documentation of OSP and ISP fiber infrastructure, including conduit, splice points, and fiber routes • Work with engineering and field teams to ensure GIS records reflect real-world network conditions • Assist with site inspections and verification of fiber infrastructure • Maintain splice records, GIS data layers, and KMZ network files • Support the planning and documentation of fiber installation, splicing, and testing work • Track work activities, infrastructure updates, and materials using internal systems • Assist with network restoration documentation and updates during outage events • Occasionally support installation or maintenance activities in data centers or remote facilities • Other duties as assigned.

Role Description We are seeking an organized and detail-oriented Administrative Scheduling Specialist to support client coordination and scheduling operations in a fully remote environment. This role focuses on managing calendars, coordinating appointments, and ensuring scheduling details are accurate and handled efficiently from request through confirmation. In this position, you will: - Communicate with clients to gather necessary information, coordinate scheduling requests, and provide timely updates regarding appointments or reservations. - Review details carefully, monitor scheduling timelines, and maintain organized records using internal systems and digital tools. - Stay organized and manage multiple requests to ensure a smooth and professional experience for clients. The ideal candidate is dependable, proactive, and comfortable working independently while maintaining clear and professional communication. Strong attention to detail and the ability to follow established processes are key to success in this role. Qualifications - Strong communication and organizational skills - Excellent attention to detail and time-management abilities - Comfortable using scheduling tools, calendars, and online platforms - Ability to work independently in a remote environment - Administrative, scheduling, or customer service experience preferred but not required Requirements - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions. Benefits - 100% remote work environment - Training and ongoing support provided - Opportunity to build administrative and coordination skills within a supportive team

• Configure Salesforce Service Cloud: page layouts, record types, Lightning pages, and dynamic forms • Build case management workflows: case queues, assignment rules, escalation rules, auto-response templates, and milestones • Design screen flows that guide clinical staff through multi-step tasks (prior authorizations, patient referrals, medication refill escalations) with minimal training • Create real-time dashboards and reports: open cases by status, VA workload, resolution times, escalation frequency • Configure omni-channel routing for phone, email, portal, and SMS case intake • Support integration with Dialpad (CTI), Tebra (EHR), Answer Connect, and other clinic systems as the platform matures • Build knowledge base articles within Salesforce for staff SOPs and payer-specific instructions

• Manage enrolments in accordance with established procedures and Group Member Administration standards • Provide superior customer experience to both internal and external clients • Research and compile information from various sources to resolve inquiries and enrolment discrepancies • Collaborate with other group administrators in their absence • Research and reconcile Group Statement of Accounts • Identify enhancements to existing processes