Role Description Join the team that delivers a Healthier Bottom Line. Our purpose at InlandRCM is to strengthen rural hospitals by providing dependable, all-American revenue cycle expertise that sustains access to quality healthcare in rural communities. SIGNIFICANT GROWTH OPPORTUNITIES AVAILABLE!! ONLY CONSIDERING APPLICANTS IN OUR SERVICE AREAS OF WA, ID, MT. HOURS ARE 8AM-5PM PST WITH LUNCH 12-1PM. The Self-Pay Representative addresses large volumes of patient-responsible balances through education, engagement, and resolution. - Manages patient-responsible accounts from initial patient billing through final account resolution. - Responsibilities include: - Patient outreach - Inbound and outbound phone call communication - Balance explanation - Payment processing - Payment arrangements - Financial assistance screening - Documentation - Statement review - Accurate account resolution - Job requires both phone and administrative tasks. Qualifications - Education: High School Diploma/GED required. - Minimum of 1–2 years’ experience in healthcare self-pay, patient financial services, billing office, or healthcare call center environment preferred. - Experience communicating with patients regarding balances, insurance outcomes, payment options, or financial assistance. - Experience working in a hospital or clinic EMR system such as Epic, Cerner, or Meditech Expanse preferred. - Strong customer service, communication, and de-escalation skills. - Ability to explain financial information clearly and compassionately to patients. - Basic understanding of insurance processing and patient responsibility preferred. - Ability to meet productivity, quality, and compliance expectations in a fast-paced environment. Requirements - Ability to maintain strict confidentiality within the InlandRCM customers. - Follows all Health and Safety policies and guidelines of Inland Imaging. - Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies. - Follows all policies regarding HIPAA, non-disclosure of confidential information and company security. - Honest, pleasant manner and good personal hygiene. - Free of alcohol and drug abuse. - Excellent communication and interpersonal skills. - Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment. - Ability to consider individual needs in communication with and assessment and treatment of patients of all ages. - Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance. - Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smoothly functioning department. - Attendance is a requirement for this position. - Performs other special projects and duties as assigned. Benefits - Remote Work Capability: Ability to work from a remote (home) based environment if requested. Need to have a dedicated workspace with desk, desk chair, and access to cable internet. - Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.