• Lead and manage post‑treatment financial operations, including insurance payments, patient payments, refunds, and medical record requests • Improve efficiency and accuracy in the payment posting process to ensure patient and insurance payments are recorded correctly • Review workflows and identify opportunities to reduce manual work and processing delays • Transition insurance and patient payments from paper checks to electronic bank payments whenever possible • Oversee the setup of electronic payment arrangements with payers that still send payments by mail • Provide additional support to patients who have questions or concerns about their bills, refunds, or insurance payments • Handle escalated patient concerns with professionalism, empathy, and clear explanations • Ensure refund requests are reviewed, approved, and issued accurately and timely • Supervise and support direct report teams responsible for: Patient refunds, Payment posting, Charge entry, Medical record requests • Collaborate with billing, insurance, and customer service teams to ensure accurate claims processing and follow‑up • Monitor performance metrics and implement process improvements to support timely reimbursement

This existing vacancy is open to candidates that reside in the United States, Canada, and Ireland. JOB SUMMARY The VelocityEHS Order Processing Team is small, industrious, and process-oriented – and growing. We are looking to add a detail-oriented and organized Associate Orders Specialist to support the accurate and timely processing of customer orders. This individual will assist with processing new and renewing customer orders, reviewing quotes for accuracy, supporting invoicing and revenue recognition processes, and helping ensure customers are set up for a successful onboarding experience. The Associate Orders Specialist will work closely with the Orders team and collaborate cross-functionally with Sales, Renewals, and Accounting. This is an excellent opportunity for someone early in their career who is passionate about data accuracy, operational efficiency, and supporting customer-facing teams in a fast-paced SaaS environment. The VelocityEHS work environment is dynamic, innovative, and entrepreneurial. We value intelligence, teamwork, and follow-through. If you are highly organized, eager to learn, and take pride in delivering accurate and timely work, we encourage you to apply. Primary Duties and Responsibilities - Process customer orders (new, renewal, and amendment) with a high degree of accuracy under guidance from senior team members - Review quotes and order forms to ensure completeness and compliance with company guidelines - Assist in creating customer accounts and supporting account activation and deactivation - Partner with Sales, Renewals, and Accounting to clarify order details and resolve discrepancies - Support order correction requests such as amendments, superseding quotes, and cancellations - Help address billing issues and discrepancies in a timely manner - Assist with daily, monthly, and quarterly compliance audits and reporting activities - Support renewal management and documentation processes - Maintain accurate documentation and follow established Standard Operating Procedures (SOPs) - Identify opportunities for efficiency improvements and escalate suggestions to senior team members Minimum Skills and Qualifications - Bachelor's degree in business or a related field, or equivalent combination of education and/or work experience - 1+ years of experience working in a role directly involved with the quote-to-order process - Excellent communication and interpersonal skills - Ability to appropriately explain complex issues and tactfully reinforce VelocityEHS policies - Must be detail-oriented with strong decision-making, critical thinking, and analytical skills - Works under general direction as well as in a team environment Preferred Skills and Qualifications - Experience using SalesForce.com (Lightning, CPQ) - Change tolerant and highly skilled in prioritization and multi-tasking - Excel working in a fast-paced environment - Knowledge of Intacct a plus VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The range for this position is between $46,650 – $59,200 (United States). The range for this position is between $45,550 – $54,150 CAD (Canada). The range for this position is €32,000 – €36,800 IRL (Ireland). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is also eligible for our comprehensive benefits package. We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS. #LI-Remote #BI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Your role at DynatraceAre you ready to create the special WOW-effect for the Dynatrace team and overcome challenges with an all-time supportive, humorous, and enthusiastic team, sharing just the right mindset? As part of our global People and Culture team, the Workplace Experience team continues to enhance an unparalleled and best-in-class work environment that drives employee engagement to deliver exceptional business results. As a Senior Workplace Experience Specialist, you will support our hybrid 1st team with colleagues assigned to your office and work closely with the global Workplace Experience team. This role is open for placement at any of our three NORAM offices (Boston, MA; Detroit, MI; or Denver, CO). This role does not require prior experience within the Technology industry, candidates with experience of Front Office/Desk, Office Management and/or Administration roles are encouraged to apply as well as candidates from customer facing industries. - Internal Event Organization tailored to the needs of your office location in cooperation with the Global Event Management team. - Future way of work concept by working on continuous improvement of our office space planning and being a true ambassador for the local Dynatrace hybrid community, nurturing work relationships and building social engagements. - Close cooperation with Finance team on Travel Management tools and Expenses and preparatory invoicing. - Local Office Support for visitor management, workshop preparation, onsite Facility services quality assurance. - Purchase in close cooperation with our Procurement team. - Employee Benefits ensure alignment and improvement and competitiveness of our Employee Benefits and take care of the administration together with our People Operations Team - Support and advice the team on everyday tasks. People & Culture - Bring the Dynatrace Culture to your Community and be a true Ambassador for your hybrid Dynatrace community. - Onboarding of new employees Team Onboarding presentation and an office tour - creating an outstanding first day experience for new team members - Promote new global initiatives to the Community in cooperation with the Internal Communication Team and have a single source of truth Information Hub for all processes in place. - Eagerness for process improvement in close cooperation with a dynamic and innovative global People & Culture team for team members and our local site leaders. What will help you succeed - Experience in Office Management or a similar position, preferably in a global company - Readiness and willingness to take over new responsibilities and improve processes for the better - Team Player attitude to contribute and drive projects with a get-things-done mentality. - Strongly developed sense for the business needs and goals - Talent for communication, prioritization, and general work organization - Integrative, empathic, and solution-driven way of thinking Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and Rewards - The salary range for this role is $75,000 - $95,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits and a company-matched 401(k) plan for retirement. Equal Employment OpportunityEqual Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Role Description We are seeking a detail-oriented and organized Travel Reservations Specialist to assist with coordinating and managing travel bookings for clients. This fully remote opportunity is ideal for individuals who enjoy working independently, staying organized, and helping others plan seamless travel experiences. In this role, you will use company-provided systems, tools, and training to manage reservations, organize travel details, and support clients throughout the booking process. - Coordinate and manage travel reservations, including accommodations, transportation, and activities - Organize and confirm travel details such as dates, itineraries, and booking confirmations - Communicate with clients to gather preferences and provide updates - Maintain accurate records using internal systems and tools - Ensure all travel arrangements are handled efficiently and professionally - Provide support to clients throughout the planning and booking process Qualifications - Strong organizational and time management skills - High attention to detail - Excellent communication and customer service abilities - Self-motivated and comfortable working independently - Ability to learn new systems and follow structured processes - No prior experience required (training provided) Benefits - Fully remote work environment - Flexible scheduling options - Comprehensive training and ongoing support - Performance-based income potential - Access to travel-related resources and industry tools - Opportunities for growth and advancement