UMB AG logo
UMB AG

We get our customers more time with smart IT so they can achieve exceptional results.

Service Delivery Manager

ManagerManagerFull TimeRemoteJuniorTeam 501-1,000Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Switzerland

Posted

42 days ago

Salary

CHF115K - CHF135K / year

Seniority

Junior

Bachelor Degree1 yr expGermanEnglish

Job Description

Service Delivery Manager

UMB AG

• Assume central ownership of assigned clients and serve as the primary point of contact for IT outsourcing. • Align service delivery with business value and client strategy. • Design, implement and optimize IT operations processes and services in line with SLAs, KPIs and operating models. • Ensure the stability, quality and cost-effectiveness of client contracts.

Job Requirements

  • Higher education in computer science (HF/FH) or completed IT apprenticeship complemented by business/management training.
  • Several years of experience in service management (ideally with an IT service provider).
  • Experience in project management.
  • Excellent command of German (written and spoken) and good English skills.

Benefits

  • Remote work / home office is an integral part of our company culture.
  • Up to 9 weeks of annual leave possible.
  • Our outstanding company events are well known across the industry.
  • Generous professional development budgets.

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