Role Description The Specialty Products Technical Support Agent strives to deliver on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. The Specialty Products Technical Support Agent provides medical and technical support to clinics for products as they relate to animal health care. This position performs a variety of responsibilities that require sound judgment and patience to provide a high level of efficient customer service while regularly managing a large volume of inbound and outbound calls, faxes, and emails. This position works both independently and within a team environment and must be open to input and feedback from colleagues. Essential Duties and Responsibilities - Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services. - Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics. - Responsible for inbound and outbound calls regarding patient-specific immunotherapy, including: - Discussing results/allergen recommendations. - Accurately adjusting ingredients when requested by the clinic. - Discussing standard protocols and pricing for injectable and oral immunotherapy. - Discussing benefits and differences between serum IgE testing and intradermal testing. - Explaining their working knowledge of allergenic cross-reactivities. - Refers case consultations to in-house veterinarians, as appropriate. - Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy. - Promotes health care and disease prevention. - Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system. - Works in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice. - Other duties as assigned in support of customer service, point of care. Qualifications - Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required. - Customer care and support experience of at least 2 years. - Current Veterinary Technology license to practice in Colorado required. - Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant). Knowledge, Skills and Abilities - Full knowledge and understanding of Antech’s products and services. - Consistently displays strong analytical and problem-solving ability. - Displays excellent communication skills; especially good listening skills. - Displays a strong customer focus within a team environment. - Is available to, and works cooperatively with, team members. - Ability to work in a corporate environment where daily client interaction is over the phone and at the computer. - Consistently displays strong organizational and planning skills, great attention to detail and ability to multi-task. - Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. - Familiarity with CRM or similar database software program desired. - Familiarity with or interest in allergy medicine desired. Travel - Travel may be required on occasion up to 5% of the time. Working Conditions - Regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. - Frequently required to sit for extended periods of time, stand, walk, and reach with hands and arms. - Frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. - Occasionally required to sit and stoop, bend, kneel, or crouch. - Must occasionally lift and/or move up to 15 pounds. - Primarily work in a typical office environment or a remote home office. - Noise level in the work environment is usually moderate. - Required to use a computer, spreadsheets, database management, email, video conferencing, and the Internet. - Frequently required to use a calculator; fax, copy machine, and phone system. - Occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. - Environment where pets are present. Benefits - Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. - Benefits eligibility is based on employment status. - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts

Role Description We are sharing a specialised part-time consulting opportunity for professionals experienced in customer support, CX operations, support ticket handling, knowledge base documentation, escalation workflows, and structured support process review. This role supports current and upcoming remote consulting opportunities focused on structured customer support review, ticket workflow analysis, knowledge base assessment, escalation routing, exception handling, and high-quality project execution. Selected professionals will apply their customer support expertise to review realistic support scenarios, evaluate policy and documentation requirements, prepare structured written outputs, and support accurate, evidence-based customer support workflow tasks. Key Responsibilities - Ticket Handling & Support Response Review - Review customer support scenarios involving Tier 1 tickets, known-answer workflows, knowledge base references, macro selection, and response quality. - Evaluate support responses against source materials, product documentation, rule sets, and defined customer support criteria. - Support structured review of ticket replies, support macros, response templates, and customer communication workflows. - Identify missing information, incorrect routing, incomplete answers, policy gaps, and expected support outcomes. - Exception Management & Escalation Support - Review support scenarios involving refunds, exceptions, account issues, policy-based decisions, escalation triggers, and approval or denial workflows. - Evaluate exception handling decisions against documented policies, eligibility requirements, escalation rules, and customer context. - Support structured review of escalation notes, decision logs, customer communication records, and support playbooks. - Prepare clear written explanations for support decisions based on source materials and verifiable criteria. - Knowledge Base & Content Operations - Review knowledge base articles, help center materials, internal support documentation, macros, and procedural content. - Evaluate support content against required sections, step accuracy, product logic, formatting standards, and documented workflows. - Support structured review of KB authoring, content maintenance, automation design, and QA processes. - Maintain accuracy, consistency, and professional judgment across submitted work. Qualifications - 2+ years of experience in customer support, CX operations, support operations, technical support, help desk support, customer experience, or related roles. - Experience in B2B SaaS, marketplace, e-commerce, fintech, consumer apps, digital products, or other support-heavy environments. - Experience with one or more areas such as support ticket handling, macro design, automation workflows, escalation routing, refund or exception review, knowledge base authoring, CSAT analysis, or QA processes. - Familiarity with support platforms such as Zendesk, Intercom, Freshdesk, Front, Help Scout, Salesforce Service Cloud, HubSpot Service Hub, or similar systems. - Comfort reading and preparing support artifacts such as ticket responses, KB articles, macros, escalation notes, QA reviews, support playbooks, and customer communication records. - Strong written communication skills and ability to explain support decisions clearly. - Ability to follow structured instructions and produce evidence-based work. Educational Background - A degree or professional background in communications, business administration, customer experience, information systems, service management, operations support, or a related field is helpful. - Equivalent practical experience in customer support, CX operations, support documentation, help desk workflows, or support process review is also highly relevant. Nice to Have - Experience with support QA, customer experience analytics, help center optimization, support automation, or support operations improvement. - Familiarity with CSAT, SLA tracking, escalation frameworks, refund policies, support macros, or internal support playbooks. - Experience preparing or reviewing ticket responses, KB articles, macros, escalation notes, QA scorecards, or customer communication templates. - Experience working with B2B SaaS, marketplace, e-commerce, subscription products, fintech, or digital service environments. - Strong attention to detail in communication-heavy and documentation-based support workflows. Why This Opportunity - Apply customer support and CX operations expertise to structured remote project work. - Contribute to high-quality ticket workflow review, knowledge base assessment, escalation analysis, and support documentation. - Work on flexible, project-based assignments aligned with your professional background. - Use your customer support judgment in a focused, detail-oriented consulting environment. - Remote structure with competitive hourly compensation. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Part-time commitment depending on project availability. - Competitive rates between $45–$65 per hour depending on expertise. - Weekly payments via Stripe or Wise. - Projects may be extended, shortened, or adjusted depending on scope and performance. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

Role Description - Create deliverables for common requests within your professional domain. - Review peer-developed deliverables to improve AI research. - Diagnose and solve real issues in your domain to advance machine learning systems. - Contribute expertise to cutting-edge AI research. - Work independently and remotely on your own schedule. Qualifications - 4+ years professional experience in your respective field. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediately Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description As a Supervisor, Healthcare Programs you will be responsible for managing a Medical Device Collection Program for a region of customer hospital sites. This role will supervise and provide guidance to technicians performing device collection services at hospitals within a specific region and will manage all regional customer communications. - Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times. - Manages the safety of assigned area for all team members, including but not limited to: - Managing safety audits - Safety training - Communication with insurance companies - Incident investigations - Monitoring safety systems - Communicating unsafe conditions on customer sites - Trains new Healthcare Device Collection Technicians to effectively complete collection tasks for their respective customer sites. - Prepares service schedule inputs for any hospitals within assigned region. - Partners with customer representative to set up new hospital for services, including: - Site assessments - Collection container installation - Ongoing evaluations of site needs - Ensures Healthcare Device Technicians are set up and approved in any Hospital Credentialing Programs as required. - Provides inspection services to customers including: - Bin inspections - Data collection via mobile application - Packaging of full containers for shipment - Conducting various facility inspections as required during the onboarding process of new technicians or due to vacancy - Maintains regional account data in service platform including: - Hospital information - Locations - Containers - Routing - Updates employee service profiles - Partners with customer to achieve program efficiencies. - Completes area invoicing, payroll approvals and expense tracking and approvals. - Maintains maintenance records for assigned vehicle fleet and ensures safe operating conditions. - Receives and maintains credentials to provide service at customer sites as needed. - Maintains medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required. - Completes interviews, onboarding, and performance evaluations and implements disciplinary actions as needed. - Responds as needed to provide assistance during off-hours and maintains availability for conference calls with Healthcare team and customers. - Maintains the ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings. - Takes on additional duties as assigned to support the team and organization. Qualifications - High-school diploma or equivalent (required) - 2+ years of supervisory or job-related experience (required) - Previous experience within a customer service role (preferred) Requirements - Ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings. - Maintains medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required. Benefits - Stability you can count on and opportunities to grow. - Steady work and competitive pay. - Above-market benefits that reflect the importance of what we do. - Chance to build skills, take on new challenges, and build a career.