Arcwood Environmental, LLC

Role Description As a Supervisor, Healthcare Programs you will be responsible for managing a Medical Device Collection Program for a region of customer hospital sites. This role will supervise and provide guidance to technicians performing device collection services at hospitals within a specific region and will manage all regional customer communications. - Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times. - Manages the safety of assigned area for all team members, including but not limited to: - Managing safety audits - Safety training - Communication with insurance companies - Incident investigations - Monitoring safety systems - Communicating unsafe conditions on customer sites - Trains new Healthcare Device Collection Technicians to effectively complete collection tasks for their respective customer sites. - Prepares service schedule inputs for any hospitals within assigned region. - Partners with customer representative to set up new hospital for services, including: - Site assessments - Collection container installation - Ongoing evaluations of site needs - Ensures Healthcare Device Technicians are set up and approved in any Hospital Credentialing Programs as required. - Provides inspection services to customers including: - Bin inspections - Data collection via mobile application - Packaging of full containers for shipment - Conducting various facility inspections as required during the onboarding process of new technicians or due to vacancy - Maintains regional account data in service platform including: - Hospital information - Locations - Containers - Routing - Updates employee service profiles - Partners with customer to achieve program efficiencies. - Completes area invoicing, payroll approvals and expense tracking and approvals. - Maintains maintenance records for assigned vehicle fleet and ensures safe operating conditions. - Receives and maintains credentials to provide service at customer sites as needed. - Maintains medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required. - Completes interviews, onboarding, and performance evaluations and implements disciplinary actions as needed. - Responds as needed to provide assistance during off-hours and maintains availability for conference calls with Healthcare team and customers. - Maintains the ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings. - Takes on additional duties as assigned to support the team and organization. Qualifications - High-school diploma or equivalent (required) - 2+ years of supervisory or job-related experience (required) - Previous experience within a customer service role (preferred) Requirements - Ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings. - Maintains medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required. Benefits - Stability you can count on and opportunities to grow. - Steady work and competitive pay. - Above-market benefits that reflect the importance of what we do. - Chance to build skills, take on new challenges, and build a career.