Hybrid Full Time Intermediate or Experienced $86,700 to $96,900 a year Seattle, Washington, United States About Possible Since our founding, we have redefined how people approach small-dollar loans-delivering over $1 billion in funding to more than 1.5 million customers, issuing over 4 million loans, and saving our customers more than $650 million. At Possible, we're building a new type of consumer finance company; one that helps our customers stay out of debt rather than profit from their staying in it. We are a Public Benefit Corporation with the mission to help communities unlock economic mobility through affordable credit products crafted to improve financial health for generations. Join the team that's making our goal a reality. About the job Customer Support Team Lead Operations, Customer Support | Seattle, WA (Hybrid) | Full-Time About Possible Since our founding, we have redefined how people approach small-dollar loans-delivering over $1 billion in funding to more than 1.5 million customers, issuing over 4 million loans, and saving our customers more than $650 million. At Possible, we're building a new type of consumer finance company; one that helps our customers stay out of debt rather than profit from their staying in it. We are a Public Benefit Corporation with the mission to help communities unlock economic mobility through affordable credit products crafted to improve financial health for generations. Join the team that's making our goal a reality. About the Team Our customer support team works directly with our customers to provide answers and solutions to their issues. We focus on solving these items in a fast and efficient way by leveraging AI and a tiered response system. Through these conversations, we identify bugs and feature requests and work directly with the product teams to resolve issues blocking our customers and to create new features. We focus on speed and accuracy while providing an exceptional experience and delivering information that improves the overall product and company. What You'll Do As a member of this team, you'll own performance analysis end-to-end -building and maintaining weekly agent scorecards, running deep-dives on KPI trends, and translating data into structured coaching conversations with time-bound action plans. You'll proactively identify degrading patterns across quality scores, handle time, resolution rates, CSAT, and SLA adherence before they become systemic, and arrive at every coaching session with data in hand. You'll establish and maintain performance benchmarks aligned to T1/T2 KPI expectations and present findings to leadership with clear recommended actions. You'll serve as the first line of defense when something breaks in the product or support workflow- monitoring ticket queues for anomalies, documenting bugs with precision, and owning the handoff to Engineering and Product. Grounded in the same analytical approach that drives your coaching, you'll distinguish a one-off ticket from a systemic signal and act on it before leadership has to ask. You'll build structured escalation briefs that communicate what broke, how many customers are affected, and why it matters-and you'll maintain an incident log that tracks resolution timelines and post-incident recommendations. You'll coach, mentor, and develop a geographically dispersed team of support agents to consistently meet and exceed performance standards. Drawing on the same data fluency that drives your own analysis, you'll conduct structured 1:1s grounded in metrics, own 30/60/90-day onboarding plans for new agents, and initiate formal coaching plans within five business days of any missed performance milestone. You'll foster a culture of accountability, continuous learning, and empathy-driven service-recognizing strong performance and keeping your team motivated across time zones. You won't wait to be asked for data-you'll bring it. You'll regularly mine support data to identify emerging trends, friction points, and process gaps , and build reports that inform operational decisions on staffing, tooling, and workflow. Rooted in the same proactive mindset that drives your team coaching, you'll surface root cause analysis on recurring ticket types and present findings in leadership reviews with a clear "so what" and recommended next steps. You'll serve as the final escalation owner for complex, sensitive, or policy-driven cases-stepping in personally when agents can't resolve an issue and treating direct customer conversations as a source of real operational intelligence . Consistent with your commitment to data-driven operations, you'll ensure your team has clear guidance on escalation paths, regulatory requirements, and edge-case handling-and that knowledge gaps are surfaced and closed quickly. You'll partner with the Brand Reputation & Escalations team and proactively flag process gaps with proposed fixes. Requirements The successful candidate will demonstrate deep experience in a customer support leadership or team-lead role for a consumer application and/or a financial technology product. And the following: - Proficiency with Zendesk-including Explore reporting, macro management, view configuration, and SLA policy setup-or equivalent CRM and support tooling experience, with the ability to build and configure the support experience from the ground up. - Experience documenting and escalating product bugs or operational incidents in a structured, cross-functional environment, including collaboration with Engineering, Product, and Compliance teams. - Experience working with AI agents or chatbot platforms in a support environment, and familiarity with observability and triage tooling such as LogRocket, Datadog, or similar. - Strong written communication skills-your escalation briefs, coaching plans, and reports are clear, concise, and actionable. - Experience managing or closely coordinating with remote or geographically dispersed teams across time zones. - Background in fintech, lending, financial services, or a fast-paced consumer software environment is strongly preferred. Location and Benefits This is a hybrid position with a shared in-office schedule of Monday, Tuesday, and Thursday. Our office is centrally located in downtown Seattle. The salary range for this role is $86,700 to $96,900. We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options. Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come. Learn more about us as a Public Benefit Company . Benefits Health Insurance Dental Insurance Vision Insurance 401(k) Matching Paid Time Off (PTO) Paid Holidays Sick Leave Remote Work Life Insurance Parental Leave Bonus Commuting Flexible Schedule Relocation Assistance Commuter Preferred Skills Customer Support With the backing of our venture investors- Union Square Ventures, Canvas Ventures, Euclidean Capital, and Unlock Venture Partners - a dedicated following of hundreds of thousands of customers, and an extraordinary team, we are unwavering in our fight for financial fairness. As one of only a few FinTech Public Benefit Corporations, we've baked our dual dedication to building a profitable and socially impactful company into our charter; we only succeed when our customers do too . Give us a shout if you'd like to help us ship financial products that protect consumers from predatory lending practices and promote economic health. Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come. Learn more about us as a Public Benefit Company .

Title: Customer Service Representative Primary location: Eden Prairie, MN Additional locations: Sioux Falls, South Dakota | Dallas, Texas | Milwaukee, Wisconsin | Des Moines, Iowa | Minneapolis, Minnesota | Fargo, North Dakota | Oklahoma City, Oklahoma This position is Remote in Minnesota, Iowa, North Dakota, South Dakota, Oklahoma, Ohio, Michigan OR Wisconsin. You will have the flexibility to work remotely* as you take on some tough challenges. Overtime status: Non-exempt Travel: No Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of on-the-job training. The hours during training will be 8:00am to 5:00pm CST, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and members and identify the type of assistance the caller needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) - Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller - Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues - Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED or equivalent work experience - Must be 18 years of age OR older - 1+ years of experience in a related environment (i.e. call center, customer service, office etc.) using phones and computers as the primary job tools - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material - Ability to work full-time, Monday - Friday between 8:00am - 5:00pm CST including the flexibility to work occasional overtime given the business need Preferred Qualifications: - Health care experience - Call center experience Telecommuting Requirements: - Reside within the state of Minnesota, Iowa, North Dakota, South Dakota, Oklahoma, Ohio, Michigan, OR Wisconsin - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in exploring travel options, coordinating reservations, and ensuring a smooth and positive experience from initial inquiry through final booking. This position is fully remote and well suited for individuals who enjoy helping others, managing details, and working in a flexible environment. You will communicate directly with clients to understand their needs, provide recommendations, and help organize travel plans that align with their preferences and budget. - Responding to client inquiries - Researching travel options - Coordinating and confirming reservations - Maintaining consistent follow-up communication - Ensuring accuracy in booking details - Providing support throughout the planning process Qualifications - Detail-oriented - Self-motivated - Comfortable using online systems and digital tools - Strong communication skills - Strong organization skills - Strong time management skills - Ability to work independently while managing multiple clients Benefits - Flexible remote work

Role Description Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a Remote Travel Advisor/Customer Service Coordinator. In this role, you'll be able to design and book a wide range of travel experiences — including: - cruises - all-inclusive resorts - group and corporate travel - theme park adventures - sporting events - Disney vacations - and more This is a rewarding opportunity for travel enthusiasts seeking flexibility and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Qualifications - No experience needed — full training and certification provided. - A passion for travel and travel experience is a plus. - Ability to work independently and manage time effectively. - Basic social media knowledge is a plus. - Self-motivated and flexible. Requirements - No experience needed — full training and certification provided. - A passion for travel and travel experience is a plus. - Ability to work independently and manage time effectively. - Basic social media knowledge is a plus. - Self-motivated and flexible. Benefits - Flexible schedule: Part-time or full-time options. - Training & Certification: Comprehensive training at no cost. - Travel perks: Special discounts and travel benefits. - Supportive team: Collaborate with a helpful and driven team.