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District Manager
Location
United States
Posted
35 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
District Manager
Sally Beauty Holdings
Role Description The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They ensure all company processes and practices are adhered to and maintain a strong level of business literacy about the region and SBH financial position, its midrange plans, its culture, and its competition. - Brand (30%): - Provides leadership to deliver an exceptional customer experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. - Emphasis on both the in-store selling model and a channel agnostic approach to exceed expectations. - Understands the competitive landscape by observing and studying the competition. - Shares insights with relevant business partners and supervisor. - Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, etc. - People (30%): - Develops and maintains recruitment, training, motivation, and discipline programs to drive results. - Builds and maintains a talent pool of future leaders. - Active on LinkedIn and all digital networking platforms. - Assesses Store Managers to determine talent opportunities and impact on store performance. - Engages direct reports regarding their own strengths and opportunities while leveraging IDP. - Ensures that the Store Managers engage and develop their teams. - Builds strong working relationships with all business partners. - Safety/Loss Prevention (20%): - Ensures the store environment is safe at all times for associates and customers. - Responsible for protecting company assets by ensuring all procedures are followed in store. - Analyzes and utilizes all available reporting. - Ensures stores are compliant with all HAZMAT training and execution. - Operations (20%): - Drives the execution of all company processes through training, management, analysis, and continuous improvement. - Actively manages payroll and other controllable expenses such as supplies, travel, etc. - Ensures all processes to support digital strategies are utilized. - Responsible for Real Estate as it relates to site feedback, relocations, new stores, and store closings. - Utilizes technology and all company tools to drive results. Qualifications - High School Diploma or equivalent; College Degree preferred but not required. - 5+ years’ experience in business, management, and/or merchandising experience. - Requires specialty retail or trade knowledge, problem solving, and driving associate engagement. - Multi-Unit or Big Box Retail Management experience preferred. - Thorough knowledge in selection of top candidates, sourcing, and education. - Thorough knowledge of inventory management strategies, merchandising techniques, and systems. - Ability to plan, organize, lead, and control. - Ability to recognize, analyze, and quantify market trends. - Understanding of assigned store capabilities and growth potentials. - Ability to travel extensively and frequently, including overnights and weekends. Competencies - GROW YOURSELF: - Passionate Learner: Owns personal development, self-motivated, seeks a wide range of inputs. - Flexible & Agile Adapter: Adjusts to multiple demands and effectively responds to new circumstances. - Follow-through/Perseverance: Works independently, prioritizes effectively. - GROW THE TEAM AND CULTURE: - Talent Builder: Builds competent, diverse teams by hiring, developing, motivating, and coaching talent. - Effective Communicator: Expresses information candidly, listens effectively, builds trust. - Team Builder: Develops strong partnerships and engages with associates at all levels. - GROW THE BUSINESS: - Strategic Thinker: Demonstrates vision and broad perspective to drive business performance. - Results Driver: Executes and adapts plans, follows through on commitments. - Problem Solver & Decision Maker: Analyzes information and evaluates alternatives to make sound decisions. Working Conditions / Physical Requirements The work environment involves everyday risks or discomforts which require normal safety precautions typical of offices, meeting and training rooms, retail stores, and commercial vehicles. The position requires some physical exertion such as long periods of standing. Extensive travel required.
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