• Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective. • Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant. • Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources. • Facilitate team process for the initial and annual development of the Individual Service Plan (ISP) • Ongoing monitoring of ISP and documenting results and intervene as necessary • Report and review Critical Incident Reports (CIR) per protocol • Participate and monitor Human Rights Committee (HRC) and Behavioral Intervention Committee (BIC) reviews as appropriate • Focus on Personal Outcome measures • Knowledge and understanding of Charting the Life Course framework and Person Centered Thinking/Planning • Evaluate the needs of those on caseload in order to remain successful in the community • Link those on caseload to programs and supports that are needed and requested to meet their needs • Complete required documentation of services, including input of data, reports, and plans into Therapy

• Lead the identification, design, and delivery of interventions improving outcomes for smallholder farmers • Manage and develop a small team of analysts • Identify and evaluate opportunities in the agricultural sector • Design programs from start to finish • Track results, evaluate impact, and iterate • Build and maintain relationships with external partners

• Direct Supervision of the RCT Supervisors of Care Management and clinical activities performed by the Regional Care Team. • Provide ongoing advocacy and education regarding MH/SU conditions and best practices in treatment. • Ensure active engagement in tailored care management, collaboration with members, treating providers, and their support system, to address issues, concerns, barriers to treatment, and services/supports. • Participate in weekly Regional Managers meetings, Regional Leadership Team meetings, and other Department and Organization meetings. • Review referrals to the Regional Care Team and check for TCM eligibility and authorization, and triage to best fit regional team.

• Deliver high-quality service to operational teams and ensure providers are enrolled with payers accurately and on time • Oversee team priorities to meet operational and business goals, track and report key performance metrics to leadership • Ensure all provider privileges remain current and compliant at all times • Research and resolve complex enrollment and contracting issues • Build and maintain relationships with internal stakeholders and external partners • Measure and refine enrollment processes to reduce turnaround times • Assign and balance team workloads, monitor and guide performance • Develop department policies and procedures for consistent implementation • Manage enrollment applications and facilitate provider review and approval before submission • Support execution of payer contracts for individuals and groups • Organize and maintain large volumes of documentation efficiently • Provide regular updates to management through detailed reports • Partner with Revenue Cycle to resolve held AR issues • Participate in education and training initiatives to maintain compliance and quality • Ensure adherence to HIPAA, Corporate Compliance, and confidentiality standards • Lead staffing activities including hiring, training, evaluating, and coaching • Set and monitor performance goals; hold team members accountable to defined metrics • Conduct regular one-on-one meetings to promote awareness, engagement, and growth